This is a very bad place to stay. The staff is so unfriendly. They have no idea how to communicate properly. We landed at EWR airport after a long flight and went to this place around 11 pm. The staff were very rude and/or unfriendly. In the middle of the night we had to walk past 5-6 minutes to find the room. The room numbers are so confusing that it took so much time for us to figure out the location. When we finally reached the room, it was locked. The key worked but was apparently stuck or locked from inside. Then we got another room. That room was so dirty. The curtain was at least 25 years old. The dirt and dust were visible. The electric outlets were open. Then in the bathroom for three of us, there was only towel. Please avoid this place. While we were there, I could hear a man leaving the room with his 3 children cursing ….”A prison cell may be better than this place”. I booked for two nights - $120 per night. We left the place after one day.
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酒店回复: Thank you for sharing your feedback with us. We are truly sorry for the absolutely unacceptable and profoundly negative experience you had, particularly regarding the rude staff, confusing room locations, and the poor, dirty condition of your final room. Please be assured we are taking immediate and serious action regarding the serious staff and maintenance failures you described.Sincerely,MaryGuest Relation Manager.
1.0分
其他
Tv not working
Changed room door would not open
3rd room no tights in bathroom never again cops all over the parking lot bad place
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酒店回复: Thank you for sharing your feedback with us. We are truly sorry for the numerous maintenance issues you faced, including the TV and door problems, and the lack of proper lighting in the final room. We are reviewing your comments, including those about the parking lot, to immediately address these serious concerns.Sincerely,MaryGuest Relation Manager.
1.0分
其他
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Very very dirty Dirty floors dirty bathroom dirty doors went to the front desk and asked if they can clean the floors nobody did and I stayed there for 4 nights nobody cleaned the floors
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酒店回复: Thank you for sharing your feedback with us. We sincerely apologize for the unacceptable lack of cleanliness in your room, including the floors and bathroom, throughout your entire four-night stay. This is not reflective of our standards, and we are investigating this failure to address your request immediately.Sincerely,MaryGuest Relation Manager.
2.0分
家庭亲子
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No phone in room, toilet flush not working, no body wash, worst mattress ever, no dusbin in washroom, shower head broken, no basic breakfast.
Paid $135 for this worst exerperience.
Very disappointed
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酒店回复: Thank you for sharing your feedback with us.We're truly sorry to hear about the issues with the room amenities, toilet, shower, mattress, and lack of breakfast.We apologize for the disappointment and will address these concerns to prevent future occurrences. Your satisfaction matters to us.Sincerely,MaryGuest Relation Manager.
1.0分
其他
The hotel was so terrible and filthy that we didn’t even check in and went to a nother hotel. You should be ashamed to even represent a place like that
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酒店回复: Thank you for sharing your feedback with us. We are truly shocked and profoundly sorry that the condition of the hotel was so terrible and filthy that you were unable to check in. We sincerely regret this unacceptable experience and assure you we are taking immediate and drastic action to address the facility standards that caused this disappointment.Sincerely,MaryGuest Relation Manager.
就它本身而言，这是一家老旧、便宜又没啥亮点的酒店，但它完成了任务。当时我正搬家横跨美国，需要找个地方住两周，Quality Inn 很好地满足了我的需求。
我花钱用了泳池，结果泳池很脏。我花钱用了房间里的按摩浴缸，结果它坏了，房间里还有一股难闻的烟味。我度过了一个糟糕的夜晚。
我被换到了三个不同的房间，房间图片和房间不符。一个房间里满是蟑螂，另一个房间很脏，我不得不自己打扫。
这个地方条件很差。很多东西都年久失修，比如浴室的水龙头。天花板上还有蜘蛛网。我还被臭虫咬了。
糟糕的场景
This is a very bad place to stay. The staff is so unfriendly. They have no idea how to communicate properly. We landed at EWR airport after a long flight and went to this place around 11 pm. The staff were very rude and/or unfriendly. In the middle of the night we had to walk past 5-6 minutes to find the room. The room numbers are so confusing that it took so much time for us to figure out the location. When we finally reached the room, it was locked. The key worked but was apparently stuck or locked from inside. Then we got another room. That room was so dirty. The curtain was at least 25 years old. The dirt and dust were visible. The electric outlets were open. Then in the bathroom for three of us, there was only towel. Please avoid this place. While we were there, I could hear a man leaving the room with his 3 children cursing ….”A prison cell may be better than this place”. I booked for two nights - $120 per night. We left the place after one day.
Tv not working
Changed room door would not open
3rd room no tights in bathroom never again cops all over the parking lot bad place
Very very dirty Dirty floors dirty bathroom dirty doors went to the front desk and asked if they can clean the floors nobody did and I stayed there for 4 nights nobody cleaned the floors
No phone in room, toilet flush not working, no body wash, worst mattress ever, no dusbin in washroom, shower head broken, no basic breakfast.
Paid $135 for this worst exerperience.
Very disappointed
The hotel was so terrible and filthy that we didn’t even check in and went to a nother hotel. You should be ashamed to even represent a place like that