The reservation system was down when we arrived but the front desk manager was a pro in getting our information and into our room while he worked through processing out payment. AWESOMENESS!
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酒店回复: Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had such a positive experience during your stay. Your kind words motivate our team to continue providing exceptional service and creating memorable stays for our guests.If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!
2.0分
其他
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Room was dirty, bugs found on ceiling and wall. Found a dead bug in bed sheets. Staff at check in was unable to give information as to near by towns. She said was new to area and didn’t know about surroundings.
The manager/or maintenance man when call to check on our infestation said absolutely nothing was rude.
Surely the last time I will stay at BW. Will drive out of my way for a decent clean room.
We got charged 50.00 extra for security that was to be eliminated within 24-36 hours, unfortunately that did not occur.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear about the issues you encountered during your stay. Cleanliness and guest comfort are top priorities for us, and we sincerely apologize that your experience did not reflect our usual standards. We have addressed your concerns with our housekeeping and maintenance teams to ensure this does not happen again.Regarding the temporary security hold, it is a standard pre-authorization that is automatically released by your bank within a few business days after check-out, depending on your financial institution’s processing time.We appreciate you bringing these matters to our attention and regret that we fell short of your expectations. We hope you might consider giving us another opportunity to provide you with a much-improved experience in the future.KC,General ManagerBest Western Teal Lake Inn
1.0分
其他
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Well the staff was smoking pot outside when we came to check in, the facilities were a bit run down and there was a lady big infestation in our room. Not to mention the sheets had stains…
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酒店回复: We are very sorry to hear about your experience and truly regret the impression it left. What you described is not reflective of our standards, and we understand how disappointing this must have been. Your concerns regarding staff conduct, room condition, and cleanliness have been shared with our management team for immediate attention. We appreciate you taking the time to share this feedback, as it helps us improve the quality of service and comfort for all our guests.
5.0分
其他
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Currently renovating rooms. Nice new tub and shower surround and countertops. Nice clean room with comfortable beds. Pleasant staff. Waffles are good, coffee and eggs not so much.
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酒店回复: Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had such a positive experience during your stay. Your kind words motivate our team to continue providing exceptional service and creating memorable stays for our guests.If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!
4.0分
情侣出游
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The room was very clean and comfortable, but there was a disturbance in the room across the hall from us. Cops were called. No fault of the hotel, though. There was also, I'm thinking a child, running and jumping around on the floor above us.
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酒店回复: Thank you for sharing your experience with us. We’re glad to hear that you found your room clean and comfortable. We do apologize for the disturbances you encountered during your stay. While situations like the one across the hall are outside of our control, our team always does its best to ensure they are handled quickly and with guest comfort in mind. We’re also sorry for the noise from above and will continue to monitor these issues to improve the overall guest experience. We truly appreciate your feedback and hope to welcome you back for a more relaxing stay in the future.
2.0分
商务出差
Room air condition did not react to settings.
WiFi practically dead / unusable.
Fan in toilet did not work at all.
poor breakfast
hotel needs refurbishment
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酒店回复: Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you encountered with the air conditioning, Wi-Fi, bathroom fan, and breakfast during your stay. We understand how important these details are to a comfortable visit, and we regret that we fell short of your expectations. Please know that your feedback is valuable and will be shared with our team as we continue working on improvements and future updates to the property. We sincerely hope you will consider giving us another opportunity to provide you with a more enjoyable stay.
4.0分
商务出差
This is a fine hotel to stay in. It's a bit dated but clean, quiet, friendly staff with plenty of parking.
There is not much for food in the area.
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酒店回复: Thank you for your kind words! We’re glad you found our hotel clean, quiet, and our team friendly. We appreciate your feedback about the food options nearby — while the area is a bit limited, our front desk is always happy to recommend some local restaurants or delivery options. We hope to welcome you back again soon!
4.0分
家庭亲子
For the price it was a very pleasant stay. Staff was very friendly and helpful. Wish the pool was heated but other than that decent place to stay.
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酒店回复: Thank you for your kind words! We’re glad to hear you had a pleasant stay and that our staff made a good impression. We appreciate your feedback about the pool — we’ll certainly keep that in mind for future improvements. We hope to welcome you back again soon!
5.0分
其他
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Staff aren’t the friendliest but the property itself is wonderful. I’ve stayed here a couple of times now and recommend it. The room was clean and the breakfast service was really good as well.
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酒店回复: Thank you for sharing your feedback and for choosing to stay with us again. We’re happy to hear you enjoyed the property, found your room clean, and appreciated the breakfast service. We also value your comments regarding our staff. We’ll be sure to review this with our team, as providing a welcoming experience is very important to us. We truly appreciate your recommendation and look forward to hosting you again in the future.
3.0分
家庭亲子
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Property was well cared for and the staff was very kind. The down side, the beds were extra firm, so not comfortable at all to say the least. If you have back or neck pain, I would not recommend staying at this location for that reason solely.
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酒店回复: Thank you for your kind words about our property and staff—we truly appreciate it. We’re sorry to hear that the beds were too firm for your comfort. While many guests do enjoy the support of our mattresses, we understand that preferences vary and we’ll certainly keep your feedback in mind as we continue to look for ways to improve our guest experience. We hope you’ll consider giving us another opportunity to welcome you again.
The reservation system was down when we arrived but the front desk manager was a pro in getting our information and into our room while he worked through processing out payment. AWESOMENESS!
Room was dirty, bugs found on ceiling and wall. Found a dead bug in bed sheets. Staff at check in was unable to give information as to near by towns. She said was new to area and didn’t know about surroundings.
The manager/or maintenance man when call to check on our infestation said absolutely nothing was rude.
Surely the last time I will stay at BW. Will drive out of my way for a decent clean room.
We got charged 50.00 extra for security that was to be eliminated within 24-36 hours, unfortunately that did not occur.
Well the staff was smoking pot outside when we came to check in, the facilities were a bit run down and there was a lady big infestation in our room. Not to mention the sheets had stains…
Currently renovating rooms. Nice new tub and shower surround and countertops. Nice clean room with comfortable beds. Pleasant staff. Waffles are good, coffee and eggs not so much.
The room was very clean and comfortable, but there was a disturbance in the room across the hall from us. Cops were called. No fault of the hotel, though. There was also, I'm thinking a child, running and jumping around on the floor above us.
Room air condition did not react to settings.
WiFi practically dead / unusable.
Fan in toilet did not work at all.
poor breakfast
hotel needs refurbishment
This is a fine hotel to stay in. It's a bit dated but clean, quiet, friendly staff with plenty of parking.
There is not much for food in the area.
For the price it was a very pleasant stay. Staff was very friendly and helpful. Wish the pool was heated but other than that decent place to stay.
Staff aren’t the friendliest but the property itself is wonderful. I’ve stayed here a couple of times now and recommend it. The room was clean and the breakfast service was really good as well.
Property was well cared for and the staff was very kind. The down side, the beds were extra firm, so not comfortable at all to say the least. If you have back or neck pain, I would not recommend staying at this location for that reason solely.