The shower only had scalding hot water. The cold water did not function, so it was impossible to take a shower without burning yourself. The cleaning crew does a good job of cleaning however, the hotel management has attempted to paint over mold, stains on the ceiling and walls rather than Address it. we arrived at breakfast at 9 AM. Breakfast ended at 9:30. The trays were all empty and there was nobody there to fill them. When we finally found somebody, they told us it was too late because they were ending breakfast. The bed was comfortable, but if you want a shower and food, you might want to skip this hotel.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. The condition of the shower and the lack of properly functioning water temperature is unacceptable, and we are actively investigating and addressing the plumbing issue to ensure it is resolved immediately.We also regret that our breakfast service did not meet your expectations. While breakfast is scheduled to end at 9:30 AM, it should be fully stocked and available until that time. We are reviewing our procedures with the breakfast staff to ensure this does not happen again.Your comments about the ceiling and wall conditions are also being taken seriously. Covering up underlying issues is not the standard we hold ourselves to, and we will be re-evaluating those areas with our maintenance team to find a proper resolution.We’re glad to hear you found the bed comfortable and appreciated the efforts of our cleaning staff. However, we recognize that the overall experience fell short, and for that, we are truly sorry.We appreciate your honest review—it helps us improve. Should you consider giving us another chance, we’d like the opportunity to provide you with a much better stay.
3.0分
其他
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The air conditioning was loud, woke us up everytime it turned on or off. The walls to the hallway are super thin and you can hear everyone. We had a late checkout but the staff still opened our doors two separate times to see if we were gone yet.
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酒店回复: Thank you for sharing your experience with us. We're truly sorry to hear about the disturbances you encountered during your stay. Your comfort is very important to us, and we regret that the noise from the air conditioning and hallway affected your rest. We also sincerely apologize for the inconvenience caused during your late checkout—this is not the attentive service we aim to provide.Your feedback helps us improve, and we’ll be addressing these concerns with our team to ensure better communication and a more peaceful environment for future guests. We appreciate your honesty and hope you’ll consider giving us another chance to provide a more relaxing stay.
1.0分
家庭亲子
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I arrived for check-in on 10/4/25 to find out that the room we booked with two queen beds was no longer available. We had booked over two weeks in advance. We were given a handicap room with a king bed and sleeper sofa. We did not want this. Why bother booking a room that you want, when they decide for you in the first place? After a long day, the last thing we wanted to do was to have to make our own bed. Just give me the room I booked! Is it really that hard?? In Live Oak, FL of all places???
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酒店回复: I completely understand your frustration, and I apologize for the inconvenience you experienced. I can imagine how disappointing it must have been, especially after a long day of travel, to arrive and not get the room you reserved. I want to assure you that this situation does not reflect the standard of service we strive to provide.When booking through third-party platforms, sometimes room availability can be subject to changes or limitations that we don’t have full control over at check-in. However, this doesn’t excuse the fact that the room you reserved wasn’t available, and we certainly should have communicated this better or offered a more suitable alternative.Please know that your feedback is important, and we will use it to improve our processes and make sure this doesn’t happen again. If there’s anything we can do to make this right for you, please don’t hesitate to let us know. Again, I sincerely apologize for the inconvenience, and I appreciate your understanding.
4.0分
其他
Great Location
Great location for traveling to South Florida. Good breakfast, nice staff, right off I-10.
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酒店回复: Thanks so much for your kind words! We're thrilled to hear you enjoyed the convenient location, hearty breakfast, and friendly service. Being right off I-10 definitely makes us a great stop for South Florida travelers. We hope to welcome you back again soon! 🌴☀️
5.0分
家庭亲子
Wasn’t there long enough. Few hours of sleep then back on road. Clean. Breakfast was delicious!
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酒店回复: Thanks so much for the kind words! We're glad you enjoyed the breakfast and found everything clean and comfortable—even if it was a quick stop. Safe travels, and we hope to welcome you back for a longer stay next time! 🌟
5.0分
商务出差
Cleanliness Although my husband would have prefer dial soap. Doesn’t wanna smell pretty
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酒店回复: Thank you for the fantastic rating—10/10 means a lot to us! We're so glad you appreciated the cleanliness. And we totally get it—everyone has their soap preferences! We'll keep that in mind as we continue to improve our amenities. Hope to welcome you both back again soon!
3.0分
其他
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Family member and I stayed one night at the hotel. We arrive a little late but the staff were very friendly. The room smell musty and moisture was present. We initially discovered what appeared be mold on the lamp shades. The room seemed to be clean. There was a little damaged spots in the wall over the a/c bit defining. I did have trouble sleeping maybe because of the smell or bed. In the morning, we discovered the ceiling had mold stain like this room had water flooded. I’m glad I was only staying one night because I would have requested a room change. I did report the issue to staff on check out. Just check the rooms.
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酒店回复: Thank you for taking the time to share your experience. We're truly sorry to hear about the condition of your room and the discomfort it caused during your stay. While we're glad our staff made a positive impression, it's clear that the room did not meet the standards we strive to uphold.We take reports of moisture and mold very seriously, and your feedback has already been shared with our maintenance and housekeeping teams for immediate inspection and remediation. Your note about the damaged wall and odor is also being addressed to ensure future guests have a more comfortable experience.We appreciate you bringing this to our attention and regret that your stay was impacted. If your travels bring you back to the area, we’d welcome the opportunity to provide you with a much-improved visit.
距离高速公路非常近，附近还有几家餐厅。非常适合中途停留并继续您的旅程。
非常友好的工作人员
我不发表评论
Shower not usable and breakfast trays empty
The shower only had scalding hot water. The cold water did not function, so it was impossible to take a shower without burning yourself. The cleaning crew does a good job of cleaning however, the hotel management has attempted to paint over mold, stains on the ceiling and walls rather than Address it. we arrived at breakfast at 9 AM. Breakfast ended at 9:30. The trays were all empty and there was nobody there to fill them. When we finally found somebody, they told us it was too late because they were ending breakfast. The bed was comfortable, but if you want a shower and food, you might want to skip this hotel.
The air conditioning was loud, woke us up everytime it turned on or off. The walls to the hallway are super thin and you can hear everyone. We had a late checkout but the staff still opened our doors two separate times to see if we were gone yet.
I arrived for check-in on 10/4/25 to find out that the room we booked with two queen beds was no longer available. We had booked over two weeks in advance. We were given a handicap room with a king bed and sleeper sofa. We did not want this. Why bother booking a room that you want, when they decide for you in the first place? After a long day, the last thing we wanted to do was to have to make our own bed. Just give me the room I booked! Is it really that hard?? In Live Oak, FL of all places???
Great Location
Great location for traveling to South Florida. Good breakfast, nice staff, right off I-10.
Wasn’t there long enough. Few hours of sleep then back on road. Clean. Breakfast was delicious!
Cleanliness Although my husband would have prefer dial soap. Doesn’t wanna smell pretty
Family member and I stayed one night at the hotel. We arrive a little late but the staff were very friendly. The room smell musty and moisture was present. We initially discovered what appeared be mold on the lamp shades. The room seemed to be clean. There was a little damaged spots in the wall over the a/c bit defining. I did have trouble sleeping maybe because of the smell or bed. In the morning, we discovered the ceiling had mold stain like this room had water flooded. I’m glad I was only staying one night because I would have requested a room change. I did report the issue to staff on check out. Just check the rooms.