酒店回复: "Dear Frederico,We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience you and your family faced during your stay. This is definitely not the level of service we aim to provide.We appreciate you taking the time to share your feedback — it’s extremely valuable and will be taken very seriously. We are forwarding your complaint to the appropriate department to investigate and take the necessary actions.We’d also like to assist you regarding a refund and ensure this matter is resolved as best as possible. Please send us your reservation details and a preferred contact method so we can follow up with you directly.We genuinely hope to have the opportunity to change this negative impression and welcome you back in the future with the experience you truly deserve.Kind regards,Quality Inn
2.0分
家庭亲子
原文
翻译提供方：Google
对于优质特许经营来说，这太肮脏了。
有很多清洁工作要做。
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酒店回复: Thank you for sharing your thoughts. We truly apologize that your experience didn’t meet expectations, and we’re addressing the issues you mentioned. Your feedback is invaluable in helping us improve. Please reach out directly so we can make things right. We’d love another opportunity to welcome you back. Thank you again for bringing this to our attention."
1.0分
其他
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This place was trashed. They are remodeling which might help someday. But the room we were given had dead bugs all over the floor by the air conditioner and the sliding door was very precariously closed without a good lock and also had what looked like a bullet hole in the glass. The lights in the room did not work either. They said they refunded us and I hope that’s true. We left and stayed elsewhere.
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酒店回复: Thank you for bringing these concerns to our attention. We sincerely apologize for the condition of the room you were assigned and for the issues you experienced during your stay. This is certainly not the level of cleanliness, comfort, or safety we aim to provide.We are currently undergoing renovations to improve our property, but that does not excuse the problems you described. Your feedback has been shared with our management and maintenance teams so these issues can be addressed immediately.Regarding the refund, our records indicate it was processed, but we encourage you to contact us directly if you have any questions or if there is anything further we can do to assist. We truly regret that we were unable to provide you with a satisfactory experience and appreciate you taking the time to share your feedbac
1.0分
其他
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Hotel was under construction the whole time I stayed there and was extremely loud for hours and hours until about 7pm each night. It was awful. Not relaxing at all I could not think straight or sleep.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the noise and disruption you experienced during your stay. We understand how important a quiet and relaxing environment is, and we regret that the ongoing construction negatively impacted your ability to rest and enjoy your time with us.While these renovations are intended to improve the overall guest experience, we recognize that this does not lessen the inconvenience you faced. Your comments have been shared with our management team so we can better communicate construction impacts and minimize disturbances moving forward.We truly regret the frustration this caused and appreciate you taking the time to let us know.
2.0分
商务出差
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If "false advertisement" was a thing here on *******, this place would be the epitome!! NOTHING, and I mean NOTHING on this site relates to this dump. Check-in and front desk staff were friendly, but that's where "nice" ends! By the construction "goods" in the parking lot, they are at least trying to revamp the place, but it's obvious, nothing here has been "touched" in too many years!!
Property is "unkept", room was simply not clean. The only thing remotely clean was the bed, but the linens were at least five years overdue for replacement.
Apparently, I didn't get the memo about the 'hood either! lol. Slept withe my 9, unholstered on the night stand, and checked my vehicle at least five times during the night.
Felt so uneasy here, I forfieted my prepaid second night and drove all night to go home after the event that brought me to town.
I know, it's on me for staying here, but again, this place is way over-rated on *******, and Choice Hotels really needs to be a lil more selective in who they align with, IMO.
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酒店回复: Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet expectations and that you felt uncomfortable during your visit. This is not the experience we want for any of our guests.While we are currently undergoing renovations to improve the property, the cleanliness and upkeep of our rooms should never fall short, and we apologize that this was the case. Your comments regarding maintenance, housekeeping, and overall condition have been shared with our management team for immediate review.We also take guest safety concerns very seriously, and we regret that you did not feel at ease during your stay. We appreciate your recognition of our front desk team, and we are committed to addressing the issues you raised so future guests have a better experience.
1.0分
其他
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We had two rooms. They were so dirty…. We stayed in non smoking & it smelled so bad like smoke so we went & bought some air fresheners. They didn’t help at all. There were holes in the sheets. There was mold in the shower & on the shower curtain. There was hair in the sinks & showers & stains on the towels. The smoke detector had been removed (which is illegal). There were dogs in the rooms next to us & we heard barking late at night in both sides of our rooms. We were not aware that the hotel was under construction & I think that should have been brought to our attention when reserving. We didn’t have anywhere else to stay so we checked out as early as we could the next morning.
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酒店回复: Thank you for sharing your experience. We are very sorry to hear that your stay fell far below expectations. The conditions you described do not reflect the standards we strive to maintain, and we sincerely apologize for the discomfort and inconvenience you experienced.Your feedback regarding cleanliness, room condition, noise, and communication during our renovation period has been shared with our management team for immediate review. These are issues we take very seriously, and we are committed to addressing them promptly to prevent future occurrences.We understand how disappointing this must have been, especially when you were unable to relocate, and we appreciate you bringing these concerns to our attention. If you are willing, we would welcome the chance to speak with you directly to make this right.
3.0分
家庭亲子
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Room was in disrepair. Could not close the glass door leading to the barren balcony. Some furniture broken , burn marks. Gave a coffee pot with no cups or coffee. Glass door to balcony was filthy. Cobwebs on ceiling. Blow dryer not functioning and the plastic was burned. Beds were clean and very comfortable, only saving grace. Oh and the waffle batter for breakfast was watered down, toaster did not work and coffee dispenser was erratic. Bathroom and sink were also cracked and in need of fixing.
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酒店回复: Thank you for taking the time to leave a review. We’re disappointed to hear that your stay was less than satisfactory. Please know that we take all guest feedback seriously as we work to improve our services and overall guest experience. We hope you’ll consider giving us another chance in the future.
1.0分
其他
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The place was under renovation when we visited the hotel. The place was very dusty and there were even construction materials outside the room. I cancelled my booking and asked for a refund but up until this time the refund is not yet sent and the problem is not yet resolved.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. Your comments have been noted, and we will be reviewing them with our team to ensure concerns are addressed promptly. We appreciate you bringing this to our attention
我喜欢这里的早餐，除了华夫饼，面糊质量不太好。浴室里还有毛发，但除此之外都很干净、方便，离餐馆也很近。前台人员态度很好。
这家酒店急需大规模修缮和维护。
房间极其肮脏，有股香烟味，我们不得不要求换房间两次，因为第一个房间被其他客人占用，第二个房间有香烟味，而且清洁度很差，我们一晚预订了 4 个房间，它们都非常脏，接待处没有接待员，我们到达时不得不在接待处等了 15 分钟！无论如何，我不推荐它给任何人。
对于优质特许经营来说，这太肮脏了。
有很多清洁工作要做。
This place was trashed. They are remodeling which might help someday. But the room we were given had dead bugs all over the floor by the air conditioner and the sliding door was very precariously closed without a good lock and also had what looked like a bullet hole in the glass. The lights in the room did not work either. They said they refunded us and I hope that’s true. We left and stayed elsewhere.
Hotel was under construction the whole time I stayed there and was extremely loud for hours and hours until about 7pm each night. It was awful. Not relaxing at all I could not think straight or sleep.
If "false advertisement" was a thing here on *******, this place would be the epitome!! NOTHING, and I mean NOTHING on this site relates to this dump. Check-in and front desk staff were friendly, but that's where "nice" ends! By the construction "goods" in the parking lot, they are at least trying to revamp the place, but it's obvious, nothing here has been "touched" in too many years!!
Property is "unkept", room was simply not clean. The only thing remotely clean was the bed, but the linens were at least five years overdue for replacement.
Apparently, I didn't get the memo about the 'hood either! lol. Slept withe my 9, unholstered on the night stand, and checked my vehicle at least five times during the night.
Felt so uneasy here, I forfieted my prepaid second night and drove all night to go home after the event that brought me to town.
I know, it's on me for staying here, but again, this place is way over-rated on *******, and Choice Hotels really needs to be a lil more selective in who they align with, IMO.
We had two rooms. They were so dirty…. We stayed in non smoking & it smelled so bad like smoke so we went & bought some air fresheners. They didn’t help at all. There were holes in the sheets. There was mold in the shower & on the shower curtain. There was hair in the sinks & showers & stains on the towels. The smoke detector had been removed (which is illegal). There were dogs in the rooms next to us & we heard barking late at night in both sides of our rooms. We were not aware that the hotel was under construction & I think that should have been brought to our attention when reserving. We didn’t have anywhere else to stay so we checked out as early as we could the next morning.
Room was in disrepair. Could not close the glass door leading to the barren balcony. Some furniture broken , burn marks. Gave a coffee pot with no cups or coffee. Glass door to balcony was filthy. Cobwebs on ceiling. Blow dryer not functioning and the plastic was burned. Beds were clean and very comfortable, only saving grace. Oh and the waffle batter for breakfast was watered down, toaster did not work and coffee dispenser was erratic. Bathroom and sink were also cracked and in need of fixing.
The place was under renovation when we visited the hotel. The place was very dusty and there were even construction materials outside the room. I cancelled my booking and asked for a refund but up until this time the refund is not yet sent and the problem is not yet resolved.