酒店回复: Hello Elaine,Thank you for your feedback about your recent stay. We’re glad to hear that you found our staff friendly and helpful; they truly strive to enhance every guest's experience. Your suggestions regarding the dining area and the waffle machine are valuable, and they will be shared with the relevant teams for consideration. We appreciate your insights and hope that you enjoyed the rest of your time with us.
酒店回复: Hello Robert,Thank you for your feedback regarding your stay. We appreciate your observations about the facilities and the details you've noted. Your suggestions for improving our room condition checks and addressing discrepancies are valuable and will be shared with the management team. We strive to provide a comfortable experience for our guests and hope you will consider visiting us again in the future for an improved experience.
酒店回复: Dear Guest,Thank you for sharing your feedback regarding your recent stay. We are glad to hear that you appreciated the quiet and convenient location, especially during your long journey. Your comments about cleanliness and the condition of the beds and tub have been noted and will be communicated to the appropriate teams for their review. We hope you have a pleasant journey ahead and appreciate your insights.
酒店回复: Hello Jackie,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you found the cleanliness to your satisfaction. Your comments about the maintenance issues and check-in experience are noted, as we are always working to enhance our services. Regarding your security deposit, the procedure to ensure its safe return can take time; we appreciate your understanding in this matter. Your insights help us improve for future guests.
酒店回复: Hello Kiley,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the quick check-in process. We take cleanliness very seriously, and your observations will be communicated to our management team for review. We are also sorry to hear that the breakfast did not meet your expectations. Your insights are invaluable as we strive to improve our services and guest experiences in the future.
2.0分
其他
原文
翻译提供方:Google
窗帘破洞满布,而且破损严重,根本关不上。空调只对着窗帘吹,即使开了空调,房间也很热。走廊地毯脏兮兮的。整个酒店破败不堪,设施陈旧。Comfort Inn 以前比这里好得多。我后悔住在那里了。
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酒店回复: Hello Merlynn,Thank you for sharing your feedback regarding your recent stay. We're sorry to hear that your experience did not meet your expectations. Your comments about the room and hotel conditions will be taken into consideration as we continuously work to improve our facilities. We appreciate your insights and hope for the opportunity to provide you with a better experience in the future.
酒店回复: Hello Dan,Thank you for sharing your positive feedback about your family's visits to our hotel. We're glad to hear you appreciate the cleanliness and upkeep of our rooms, as well as the efforts to keep your family close together. It's wonderful that you like the new blue paint; we strive to create a welcoming environment for all our guests. We look forward to your next stay in Ogden!
酒店回复: Hello Mauro,Thank you for your feedback. We're glad to hear you enjoyed the nice space and solid service during your stay. We appreciate your understanding regarding the water issue, as maintenance can sometimes impact the facilities. Your comments will be forwarded to the management team for consideration in our ongoing efforts to enhance the guest experience. We hope to welcome you back soon.
4.0分
其他
原文
翻译提供方:Google
第三方预订价格合理。房间干净,坏灯泡修得很快。电视能用……太棒了!
床的质量尚无定论……但看起来不错。
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酒店回复: Hello Roger,Thank you for sharing your feedback! We're glad to hear you found the room clean and appreciated our quick response to the lightbulb issue. We strive to provide a comfortable stay, and we hope the bed met your needs during your visit. Your thoughts on your experience are valuable to us, and we look forward to welcoming you back in the future for another stay!
2.0分
家庭亲子
原文
翻译提供方:Google
这个地方不适合睡眠浅的人。能听到很多人走路和关门的声音。
空调没有持续噪音的选项,无法使用。它会断断续续地开着,而且声音很大。我根本睡不好。
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酒店回复: Hello Zac,Thank you for your feedback regarding your stay. We understand that noise can impact your comfort, and we appreciate you bringing this to our attention. Your comments about the AC unit and overall noise levels will be shared with our management team for review. We hope that despite these challenges, you were able to enjoy some aspects of your visit and consider giving us another opportunity in the future for a more restful stay.
在Comfort的住宿体验很棒
员工非常友好热情。餐厅的椅子需要重新装潢一下。如果能有多台华夫饼机就好了,这样就不用排那么长的队了。我更喜欢在等待的时候吃到新鲜煮熟的鸡蛋。员工们非常友好,他们全天候满足您的需求。
设施不错,但细节方面存在一些问题。浴室的灯泡都裸露着。马桶冲水后重新注水时会发出刺耳的尖叫声。几盏双插座的灯只有一个灯泡。门挡被撞进墙里,而且修理得很粗糙。电视遥控器基本上不能用,可能是因为电池快没电了。浴室墙上有螺丝孔,显然是有人把坏了的电器拆下来留下的。建议使用房间状况检查清单和处理差异的制度,以免房间陷入失修状态。
呃,不是最干净的。
体验不太干净。一张床的羽绒被上大约有3英寸的血迹,另一张床上有几根长头发。床很硬,浴缸的内胆也不太舒服。对于长途跨国旅行来说,这里很安静,也很方便,所以我们入住期间太累了,没什么可抱怨的。
闻起来很干净。然而,墙上有个洞,灯泡也闪烁不定。我们下午6点到的时候,似乎人手不足。前台一个人也没有,等了好几分钟才有人来。我不太愿意付50美元的押金,尤其是我注意到墙面有破损的时候。我本来以为押金会退还,结果被告知要过几天才能有人来。
入住手续快捷方便。只是在路上短暂停留了一晚。房间本来还可以,但确实很脏。房间里几乎每一面墙上都溅满了类似苏打水或其他液体的东西,而且这些液体干了之后就干了。电灯开关很脏。床上用品上满是污渍和破洞。枕头和床单闻起来很脏。我甚至怀疑床单和枕套到底干净不干净。我们房间椅子的扶手上满是污垢,应该扔掉。它脏得几乎发黑了。
欧陆式早餐很糟糕。只有一些看起来很恶心的鸡蛋饼、香肠饼和少量的麦片。
如果我们到达时不是那么累,我就会投诉房间太脏,并要求退款。不会再住了。
窗帘破洞满布,而且破损严重,根本关不上。空调只对着窗帘吹,即使开了空调,房间也很热。走廊地毯脏兮兮的。整个酒店破败不堪,设施陈旧。Comfort Inn 以前比这里好得多。我后悔住在那里了。
我们每次来奥格登都和家人住在这里。我们对酒店的清洁、维护以及他们安排的任何房间都非常满意。他们确实安排了我们的家庭房彼此靠近,我们对此表示感谢。
我们甚至喜欢新刷的蓝色油漆!
当我们到达时。
空间很棒,服务也一直很可靠。设施有点老旧,而且他们当时正在维修水管,所以早上水是棕色的,但我们到达时水已经很清澈了。
第三方预订价格合理。房间干净,坏灯泡修得很快。电视能用……太棒了!
床的质量尚无定论……但看起来不错。
这个地方不适合睡眠浅的人。能听到很多人走路和关门的声音。
空调没有持续噪音的选项,无法使用。它会断断续续地开着,而且声音很大。我根本睡不好。