I am writing to express my profound dissatisfaction with my recent stay at your hotel. While the member of your staff who managed my check-in process was truly wonderful and professional, the remainder of my experience was severely disappointing and unacceptable.
I encountered several issues that compromised both my comfort and my sense of security:
Accommodation Discrepancy: I had specifically booked and confirmed a queen-sized bed but was provided with a full-sized bed. This is a significant lapse in fulfilling a basic reservation requirement.
Maintenance Issues: The condition of the room was subpar, with several light fixtures found to be broken or non-functional.
Security Concerns: Most alarmingly, the exterior doors to the hotel were not secure. This is an absolute failure in providing a safe environment for your guests and is a serious liability issue.
Finally, the situation during my intended departure was baffling. Upon attempting to check out, I found both the main front door and the interior door to the front desk area were locked, necessitating that I knock and ring the doorbell to gain attention. This is a highly unprofessional procedure that caused an unnecessary delay and inconvenience during a key transition point of the guest experience.
Given these fundamental and serious failures in security, accommodation, and service standards, I must inform you that I will not be booking this hotel again!
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酒店回复: Dear George,We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager
1.0分
其他
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No idea how that place is even open still. Your Bette tiff staying the night it in your car.. the heater was broke and didn’t turn on.. mind you it was 38 degrees outside, blood on the heater vents, hair in the shower upon check in, hair dryer caught fire at some point and was never replaced, looks like door was locked in at some point. It was quite there at least since only about 5 people were staying the night there. Spend the extra 10-20.00 and enjoy your stay somewhere else.
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酒店回复: Dear Jesse,We have noted the issues regarding the heater, cleanliness, and room equipment, and these points will be reviewed with our housekeeping and maintenance teams to strengthen overall care. Your feedback is important and helps us improve the comfort and quality of future stays. We look forward to providing a much better experience next time.Sincerely, Hotel Manager
1.0分
其他
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Bed had bed bugs and I’m now covered in itchy bites, extremely rude front desk (not red hair lady) and was harassed upon checkout. Horrible and traumatic experience and refused a refund. Never again.
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酒店回复: Hello Taylor,We sincerely apologize for the discomfort you've experienced during your stay and appreciate you bringing these matters to our attention. Guest feedback is invaluable in helping us uphold high standards. We take such concerns seriously and encourage you to reach out to management directly to discuss your experience further. Thank you for sharing your thoughts with us.
3.0分
其他
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Initial room I was in did not have a working toilet or any hot water. The room I was transferred to appeared to be a remodel in progress. It needs usb ports and the hair dryer does not work. The fridge is in need of a defrost although it works.
Both entry doors do not appear to be very secure. They lock, but it looks like they had a makeshift repair job on the upper latch. Room was cleaned well. Website needs to remove kitchenette from the description.
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酒店回复: Hello STEVEN A,Thank you for sharing your feedback regarding your recent stay. Your comments about the room conditions and amenities are valuable, and we'll ensure they are brought to the attention of our maintenance team. We're glad to hear the room was cleaned well. We appreciate your insights about the website's description and will review it for accuracy in representing our accommodations. Your experience is important to us as we strive to continually improve.
4.0分
其他
Nice room and staff was great (red hair lady) was very helpful and very friendly
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酒店回复: Hello Paul,Thank you for your feedback about your recent stay. We're glad to hear that you enjoyed your room and found our staff, especially the team member with red hair, to be helpful and friendly. We appreciate you taking the time to share your experience, as it helps us to continually strive for excellence. We hope to welcome you back in the future for another great visit.
3.0分
情侣出游
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The room was clean and totally accessible. The WiFi was also incredibly good. However, the window was open in such a way that it was not able to close until me and my partner spent 30 minutes forcibly closing it after being instructed by staff to do so. Without closing this window, we would not be able to sleep due to the sounds of the highway and train. The last complaint is that the AC wasn't very powerful.
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酒店回复: Hello Alex,We appreciate your feedback regarding your recent stay. It's great to hear that you found the room clean and accessible, along with the WiFi performance. Your comments about the window and air conditioning have been noted, and they will be shared with the appropriate team for their review. Thank you for taking the time to share your experience, as it helps us improve for future guests. We hope to provide an even better experience on your next visit.
1.0分
其他
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This property is extremely different in the pictures vs in person. The rooms and hallway were very dirty. We switched to 3 different rooms and each was dirty and smelled like cigarettes. Ultimately, we did not feel safe and left the property.
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酒店回复: Hello Stephanie, Thank you for sharing your experience. We appreciate your feedback regarding the cleanliness of the rooms and hallways, as it helps us understand where we need to enhance our standards. We are committed to providing a pleasant and safe environment for all guests and will take your comments into consideration. Your insights are valuable to us as we continue to improve our services and facilities for future visitors.
不如上个城市同品牌店好。
霉味很重，服务很差，有火灾隐患，房间里有水渍，墙壁上有个洞。
接电话的那位先生非常热心，当我到达酒店时，他帮了我一个大忙。感谢您的帮助，也谢谢您在深夜还能提供舒适的床铺！愿上帝保佑您！
I am writing to express my profound dissatisfaction with my recent stay at your hotel. While the member of your staff who managed my check-in process was truly wonderful and professional, the remainder of my experience was severely disappointing and unacceptable.
I encountered several issues that compromised both my comfort and my sense of security:
Accommodation Discrepancy: I had specifically booked and confirmed a queen-sized bed but was provided with a full-sized bed. This is a significant lapse in fulfilling a basic reservation requirement.
Maintenance Issues: The condition of the room was subpar, with several light fixtures found to be broken or non-functional.
Security Concerns: Most alarmingly, the exterior doors to the hotel were not secure. This is an absolute failure in providing a safe environment for your guests and is a serious liability issue.
Finally, the situation during my intended departure was baffling. Upon attempting to check out, I found both the main front door and the interior door to the front desk area were locked, necessitating that I knock and ring the doorbell to gain attention. This is a highly unprofessional procedure that caused an unnecessary delay and inconvenience during a key transition point of the guest experience.
Given these fundamental and serious failures in security, accommodation, and service standards, I must inform you that I will not be booking this hotel again!
No idea how that place is even open still. Your Bette tiff staying the night it in your car.. the heater was broke and didn’t turn on.. mind you it was 38 degrees outside, blood on the heater vents, hair in the shower upon check in, hair dryer caught fire at some point and was never replaced, looks like door was locked in at some point. It was quite there at least since only about 5 people were staying the night there. Spend the extra 10-20.00 and enjoy your stay somewhere else.
Bed had bed bugs and I’m now covered in itchy bites, extremely rude front desk (not red hair lady) and was harassed upon checkout. Horrible and traumatic experience and refused a refund. Never again.
Initial room I was in did not have a working toilet or any hot water. The room I was transferred to appeared to be a remodel in progress. It needs usb ports and the hair dryer does not work. The fridge is in need of a defrost although it works.
Both entry doors do not appear to be very secure. They lock, but it looks like they had a makeshift repair job on the upper latch. Room was cleaned well. Website needs to remove kitchenette from the description.
Nice room and staff was great (red hair lady) was very helpful and very friendly
The room was clean and totally accessible. The WiFi was also incredibly good. However, the window was open in such a way that it was not able to close until me and my partner spent 30 minutes forcibly closing it after being instructed by staff to do so. Without closing this window, we would not be able to sleep due to the sounds of the highway and train. The last complaint is that the AC wasn't very powerful.
This property is extremely different in the pictures vs in person. The rooms and hallway were very dirty. We switched to 3 different rooms and each was dirty and smelled like cigarettes. Ultimately, we did not feel safe and left the property.