酒店回复: Dear Guest,We deeply apologize for the condition of the hotel during your stay. The issues you mentioned, such as broken fixtures, damaged doors, and the poor state of the shower, are certainly not up to our standards. Your feedback will be shared with our management team for immediate attention and improvements. We appreciate you bringing this to our attention and hope to provide a better experience in the future.
酒店回复: Dear Guest,I’m really sorry to hear about your experience. It’s unacceptable for the rooms to have such odors, especially when they’re meant to be smoke-free. I understand how uncomfortable and concerning this must have been for you and your children. We truly appreciate your feedback, and it will be shared with the team to address these issues. We strive to offer a clean and healthy environment for all our guests, and I apologise that we fell short during your stay.
5.0分
其他
原文
翻译提供方：Google
优质的服务✨
展开
酒店回复: Dear Guest,¡Muchas gracias por tu comentario! Nos alegra saber que recibiste un excelente servicio. Esperamos poder recibirte nuevamente pronto para seguir brindándote una experiencia fantástica.
1.0分
情侣出游
展开
This hotel was absolutely nasty! Went up to the room and turned right around and left! Sink was cracked in half with caulking, big stain on the floor, curtains were filthy. Looked over the balcony overlooking the pool area, beer bottles inside the pool. Also the property seemed shady. Wasted $110!
On a positive note, the man at check in was very friendly.
展开
酒店回复: Dear Guest, we sincerely apologize for the unacceptable condition of the room and property during your stay. The issues you encountered with the sink, stains, dirty curtains, and pool area are not the standards we strive to maintain, and we deeply regret the experience you had. We will be addressing these concerns with our team to ensure immediate improvements. We are glad to hear that the check-in process was positive, and we appreciate your feedback. We hope to have the opportunity to provide you with a much better experience in the future.
3.0分
其他
展开
Area was good conveint what was lacking in place was not hard to get too outsidestaff was good but room should not have been used person at check in should have known that
展开
酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad to hear that the location and staff were to your liking. However, we sincerely apologize for the condition of your room. It should have been properly checked and ready for guests, and we will address this with the team to ensure that rooms meet our standards before check-in. We appreciate you bringing this to our attention and hope to provide you with a better experience next time.
1.0分
家庭亲子
展开
When we went to check in there was nobody there no way to get in touch with staff because all phone calls went to the empty front desk. Eventually somebody came and was very short with us when we tried to ask questions and read consents. Got to the room and it was dirty, smelled like mildew, and had dirty water pooled on the floor between the kitchen and bathroom. We left and went to a different place
展开
酒店回复: Dear Guest,Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration you encountered during your check-in and stay. The lack of staff availability, uncleanliness, and maintenance issues you described are certainly not acceptable. We will address these concerns with the appropriate teams to ensure a more efficient and comfortable experience for future guests. We deeply regret that your stay was disrupted and appreciate you bringing these matters to our attention.
2.0分
商务出差
展开
The space was not very clean. It was worn. The chair in my room had visible stain on it and there were holes in the bedding. The curtains were stained and the bathroom door had mold on the back of it.
展开
酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. The conditions you described, including stains on the chair, holes in the bedding, and mold in the bathroom, are not acceptable, and we will address these concerns with our housekeeping and maintenance teams. Your feedback is valuable, and we are committed to improving these areas to provide a better experience for future guests. We hope to have the opportunity to serve you better in the future.
一切都很好，住得很愉快。
这个价格能住到这样的地方真的很不错，位置也很好。附近有很多好玩的地方。
房间很脏，床单上有污渍。电视没有遥控器。前台服务人员说的话我听不懂。停车位也很少。
酒店整体状况非常糟糕。很多房间设备都坏了，门也坏了，淋浴间状况很差，墙壁也破损了。
真令人失望。
房间太潮湿，一股烟味。太脏了。我的孩子闻到烟味都吐了。这些房间明明是不能吸烟的，结果却一股难闻的烟味。
优质的服务✨
This hotel was absolutely nasty! Went up to the room and turned right around and left! Sink was cracked in half with caulking, big stain on the floor, curtains were filthy. Looked over the balcony overlooking the pool area, beer bottles inside the pool. Also the property seemed shady. Wasted $110!
On a positive note, the man at check in was very friendly.
Area was good conveint what was lacking in place was not hard to get too outsidestaff was good but room should not have been used person at check in should have known that
When we went to check in there was nobody there no way to get in touch with staff because all phone calls went to the empty front desk. Eventually somebody came and was very short with us when we tried to ask questions and read consents. Got to the room and it was dirty, smelled like mildew, and had dirty water pooled on the floor between the kitchen and bathroom. We left and went to a different place
The space was not very clean. It was worn. The chair in my room had visible stain on it and there were holes in the bedding. The curtains were stained and the bathroom door had mold on the back of it.