酒店回复: Dear valued Guest,Thank you for taking the time to share your feedback after your recent stay with us. Providing our guests with a comfortable, relaxing visit is what we strive for, and it saddens us to see that your time with us did not meet your expectations or our standards. We apologize for any issues you may have encountered with your accommodations. Please consider returning in the future so we can make sure you enjoy the excellent visit you deserve.
4.0分
情侣出游
原文
翻译提供方：Google
好的
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酒店回复: Dear Valued Guest,Thank you for your feedback! We strive to provide each guest with a wonderful experience, and we're happy we were able to do that for you. We appreciate your business and hope to see you again soon!
3.0分
其他
The bedroom area was clean but the next morning after I got out of the shower I saw 2 roaches in the bathroom.
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酒店回复: Dear Valued Guest,Thank you for bringing these concerns to our attention. After inspection by our staff and pest control services, no evidence of pests was found in the room. However, as part of our standard practice, we have notified the health department to conduct an additional inspection to ensure all standards are met. We appreciate your feedback and thank you for staying with us.
2.0分
商务出差
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Bed bugs, roaches, and unclean sheets. I swapped rooms initially thinking my second room was cleaner but
It was no different. Sheets were stained and had holes everywhere. Gross.
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酒店回复: Dear Valued Guest,Thank you for bringing these concerns to our attention. After inspection by our staff and pest control services, no evidence of pests was found in the room. However, as part of our standard practice, we have notified the health department to conduct an additional inspection to ensure all standards are met. We appreciate your feedback and thank you for staying with us.
2.0分
其他
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When we checked into the hotel, the front desk.Gentleman wasn't very pleasant. I was there for my son's 21st birthday and when they walk to him, he just stared at them. He stopped assisting me just to stare at them. It didn't have to do with race because we are the same. I had 2 rooms. One of the rooms 157 was horrible. The floor was so moist it was like i could skate on it. I called the front desk and spoke with a woman this time who seemed confused about what I was explaining. She allowed me to come to the front and switch one of the rooms. The facility was just not clean. The beds had stains and spots. The bathroom rags and towels were dirty. There was hair in the bathroom and the toilet paper was used. I got a blanket out of my car and slept. Checked out and would never go back.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize that one of your rooms was not up to our standards. We were glad to be able to switch you to a new room during your stay, but we understand the overall experience did not meet expectations. We will review the concerns you mentioned with our team to ensure improvements are made. We truly appreciate you choosing to stay with us and hope you had a special celebration with your son.
2.0分
其他
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The lampshade were filled with mold so instead of a clean white lampshade it was with browning around the shade. Behind the bed there was also brown mold in wall.
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酒店回复: Dear Valued Guest,Thank you for choosing to stay with us. We hope you found our location convenient for your needs. It is disappointing to see your room did not meet your expectations. Your concerns will be communicated to the relevant persons so we can address them for our future guests. We hope you will give us a second chance when you are next in the area; we aim to provide every guest with a clean and comfortable stay.
1.0分
其他
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Not acceptable
We have stayed at many Baymont motels elsewhere with no problems. This one was the exception. Rented 2 rooms and had 1 pet to stay in 1 room. At check-in got receipt for 2 room charges & no pet fee included. 1 room had mold in bathroom and sink did not drain. At checkout I saw a sign on counter that said $50 refundable deposit assessed for each room. This was not mentioned when I checked in & not included on receipt. After getting home, bank account showed 2 deductions of $50 in addition to room charges. I sent message to hotel and asked why I didn't get receipt for the 2 deposits. I also reminded them I wasn't charged for the pet fee. I later got one $50 refund and a $25 pet fee charge. I reminded them that I still needed a 2nd $50 refund. I then got a $25 refund and was told the account was settled because the other $25 was a pet fee for the 2nd room. I'm waiting to hear back and find out why I'm charged pet fee for 2 rooms for 1 pet.
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酒店回复: Dear Valued Guest,Your first $50 security deposit was refunded in full. For the second deposit, $25 was mistakenly applied toward a second pet fee. This has been corrected, and the remaining $25 has now been refunded to your account. We’re very sorry for the confusion and appreciate your patience and understanding. Thank you again for being our guest.
3.0分
其他
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Have stayed multiple times. Mist of the staff is extremely nice and helpful. Had one issue with the room told staff at checkout. Wished the pool didnt have a lock on it. The patio area by the pool is nice. Lots of options for breakfast so that is always amazing.
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酒店回复: Dear Valued Guest,Thank you for continuing to stay with us and for sharing your experience. We’re glad you enjoyed the breakfast variety and appreciate your feedback regarding the room, pool access, and patio area being closed during your visit. Your comments are helpful as we look for ways to improve, and we hope to welcome you back again.
2.0分
其他
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Never again
Our room was somewhat clean then we realized we had a adjoining room and the people in there were loud as if they were in our room and when I went to the office to complain after being woke up for the 3rd time the staff told me “ well I’ll see if I can get ahold of someone “ to no avail then my wife goes to get in the shower and there was a roach. This place was the worst part of our trip
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酒店回复: Dear Valued Guest,Thank you for sharing your experience with us. It is our primary goal that every guest will always refer to our accommodations as clean and comfortable. We are saddened to hear that we fell short during your stay. Rest assured that your comments will be shared with the appropriate departments to ensure guest satisfaction moving forward. The next time you are in town, we'd love another chance to host you to make sure all your expectations will be met. We wish you all the best along your way.
5.0分
其他
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I'd stay here sgain.
Cozy room. Clean, well apointed. The parking lot is lit up like daytime all night. Good for security, bad for sleeping. A darker window treatment would be appreciated. Also, a chair and small table in the room would be handy for eating or using my laptop. The free breakfast was quite good. Not fancy, but there was a good variety.
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酒店回复: Dear Valued Guest,Thank you for your perfect rating and kind words! We’re so glad you enjoyed your stay, found the room cozy and clean, and appreciated the breakfast variety. Your feedback about the window treatments and additional furniture is very helpful—we’ll certainly take it into consideration as we continue to improve our guest experience. We look forward to welcoming you back again soon!
欠佳
好的
The bedroom area was clean but the next morning after I got out of the shower I saw 2 roaches in the bathroom.
Bed bugs, roaches, and unclean sheets. I swapped rooms initially thinking my second room was cleaner but
It was no different. Sheets were stained and had holes everywhere. Gross.
When we checked into the hotel, the front desk.Gentleman wasn't very pleasant. I was there for my son's 21st birthday and when they walk to him, he just stared at them. He stopped assisting me just to stare at them. It didn't have to do with race because we are the same. I had 2 rooms. One of the rooms 157 was horrible. The floor was so moist it was like i could skate on it. I called the front desk and spoke with a woman this time who seemed confused about what I was explaining. She allowed me to come to the front and switch one of the rooms. The facility was just not clean. The beds had stains and spots. The bathroom rags and towels were dirty. There was hair in the bathroom and the toilet paper was used. I got a blanket out of my car and slept. Checked out and would never go back.
The lampshade were filled with mold so instead of a clean white lampshade it was with browning around the shade. Behind the bed there was also brown mold in wall.
Not acceptable
We have stayed at many Baymont motels elsewhere with no problems. This one was the exception. Rented 2 rooms and had 1 pet to stay in 1 room. At check-in got receipt for 2 room charges & no pet fee included. 1 room had mold in bathroom and sink did not drain. At checkout I saw a sign on counter that said $50 refundable deposit assessed for each room. This was not mentioned when I checked in & not included on receipt. After getting home, bank account showed 2 deductions of $50 in addition to room charges. I sent message to hotel and asked why I didn't get receipt for the 2 deposits. I also reminded them I wasn't charged for the pet fee. I later got one $50 refund and a $25 pet fee charge. I reminded them that I still needed a 2nd $50 refund. I then got a $25 refund and was told the account was settled because the other $25 was a pet fee for the 2nd room. I'm waiting to hear back and find out why I'm charged pet fee for 2 rooms for 1 pet.
Have stayed multiple times. Mist of the staff is extremely nice and helpful. Had one issue with the room told staff at checkout. Wished the pool didnt have a lock on it. The patio area by the pool is nice. Lots of options for breakfast so that is always amazing.
Never again
Our room was somewhat clean then we realized we had a adjoining room and the people in there were loud as if they were in our room and when I went to the office to complain after being woke up for the 3rd time the staff told me “ well I’ll see if I can get ahold of someone “ to no avail then my wife goes to get in the shower and there was a roach. This place was the worst part of our trip
I'd stay here sgain.
Cozy room. Clean, well apointed. The parking lot is lit up like daytime all night. Good for security, bad for sleeping. A darker window treatment would be appreciated. Also, a chair and small table in the room would be handy for eating or using my laptop. The free breakfast was quite good. Not fancy, but there was a good variety.