酒店回复: Dear valued Guest,Thank you for taking the time to share your feedback after your recent stay with us. Providing our guests with a comfortable, relaxing visit is what we strive for, and it saddens us to see that your time with us did not meet your expectations or our standards. We apologize for any issues you may have encountered with your accommodations. Please consider returning in the future so we can make sure you enjoy the excellent visit you deserve.
4.0分
情侣出游
原文
翻译提供方：Google
好的
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酒店回复: Dear Valued Guest,Thank you for your feedback! We strive to provide each guest with a wonderful experience, and we're happy we were able to do that for you. We appreciate your business and hope to see you again soon!
5.0分
其他
A nice stay. Clean well-maintained property w/ a friendly and helpful staff. On my list for the future whenever I'm go to Knoxville.
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酒店回复: Dear Valued Guest,Thank you for your perfect rating! We’re glad you enjoyed your stay and appreciate you choosing to stay with us. We hope to welcome you again soon
2.0分
情侣出游
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Staff is great. Hotel is not the cleanest or up to date. Water takes forever to heat up, if it ever heats up. Also, if you live within 100 miles, you have to have a $200 cash deposit. No working atm.
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酒店回复: Dear Valued Guest,While it's great that you enjoyed our superior service, we'd like to apologize for the aspects of your visit that didn't sit well with your standards. Your comments about some in-room facilities will be discussed with the team as we gear towards further improving our accommodations.Please give us another chance to welcome you and shift your perceptions should you revisit the area.
2.0分
商务出差
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The faucet on my shower fell off didn’t get to take a shower. The fan on the air was so loud and there was a ticking in the room. I couldn’t sleep for the noise of it.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We did not receive any report of this concern during your stay, and our staff would have been happy to look into it right away. Your concerns will be communicated to the relevant persons so we can address them for our future guests. We hope you will give us a second chance when you are next in the area; we aim to provide every guest with a clean and comfortable stay.
1.0分
其他
Bugs in room! Asked for refund and front desk was very understanding, immediately refunded our entire stay and we moved to a different hotel.
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酒店回复: Dear Valued Guest,Thank you for staying with us. After inspection, no evidence of pests was found; however, as a precautionary measure, we have contacted our pest control team to verify our results. As a courtesy, the full amount of your stay was refunded.
3.0分
其他
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A couple in front of me was denied allowing their pets to stay after they called to verify. There were roaches in the front lobby and in my room. The breakfast was a joke. The shower curtain in my room had drywall mud, paint and/or blood on it. The sheets had holes and the pillows were small and uncomfortable.
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We did not receive any report of this concern during your stay, and our staff would have been happy to look into it right away. Cleanliness is very important to us, and your comments will be reviewed with our team to ensure we continue working toward a better guest experience. Thank you for being our guest.
1.0分
其他
Filthy. Bug everywhere. People in the parking lot blairing music and cooking on an open flame grill til 2am. Old food in refrigerator.
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酒店回复: Dear Valued Guest,Thank you for sharing your experience with us. It is our primary goal that every guest will always refer to our accommodations as clean and comfortable. We are saddened to hear that we fell short during your stay. We always encourage our guests to notify us of anything unsatisfactory as we are always more than happy to help. Rest assured that your comments will be shared with the appropriate departments to ensure guest satisfaction moving forward. The next time you are in town, we'd love another chance to host you to make sure all your expectations will be met. We wish you all the best along your way.
4.0分
商务出差
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Gentleman at the front desk on Friday was a little rude, wanted to charge $25 to check in 1 1/2 hrs early. Breakfast is ok. Room is clean, facilities are pretty nice for the price.
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酒店回复: Dear Valued Guest,Thank you for your positive feedback! We’re glad you found the property and room to your satisfaction. We appreciate your stay and hope to welcome you again soon.
2.0分
商务出差
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My wife and I are frequent, loyal guests, staying at your location every two weeks. The property is incredible—the rooms are decent and the service, in general, is excellent.
However, we have encountered significant issues with the front desk staff, who are consistently very rude and disrespectful.
Specifically, we received very poor treatment recently regarding your 100-mile cash deposit policy. We were not allowed to speak or explain our situation, and the interaction was highly disrespectful.
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酒店回复: Dear Valued Guest,We greatly appreciate you as a frequent guest and thank you for your honest feedback. While we’re glad to hear you enjoy the rooms and overall service, we are truly sorry for the way the deposit policy was handled during your recent visit. Our team is expected to follow policy, but it should always be delivered with courtesy and professionalism. We will address this with our staff to ensure future interactions reflect the service standard we strive for. Thank you again for your continued support—we look forward to serving you better next time.
欠佳
好的
A nice stay. Clean well-maintained property w/ a friendly and helpful staff. On my list for the future whenever I'm go to Knoxville.
Staff is great. Hotel is not the cleanest or up to date. Water takes forever to heat up, if it ever heats up. Also, if you live within 100 miles, you have to have a $200 cash deposit. No working atm.
The faucet on my shower fell off didn’t get to take a shower. The fan on the air was so loud and there was a ticking in the room. I couldn’t sleep for the noise of it.
Bugs in room! Asked for refund and front desk was very understanding, immediately refunded our entire stay and we moved to a different hotel.
A couple in front of me was denied allowing their pets to stay after they called to verify. There were roaches in the front lobby and in my room. The breakfast was a joke. The shower curtain in my room had drywall mud, paint and/or blood on it. The sheets had holes and the pillows were small and uncomfortable.
Filthy. Bug everywhere. People in the parking lot blairing music and cooking on an open flame grill til 2am. Old food in refrigerator.
Gentleman at the front desk on Friday was a little rude, wanted to charge $25 to check in 1 1/2 hrs early. Breakfast is ok. Room is clean, facilities are pretty nice for the price.
My wife and I are frequent, loyal guests, staying at your location every two weeks. The property is incredible—the rooms are decent and the service, in general, is excellent.
However, we have encountered significant issues with the front desk staff, who are consistently very rude and disrespectful.
Specifically, we received very poor treatment recently regarding your 100-mile cash deposit policy. We were not allowed to speak or explain our situation, and the interaction was highly disrespectful.