酒店回复: Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit. If you have any queries regarding this issue, please call up the property for further assistance.

酒店回复: Thank you for taking the time to share your experience. I want to start by sincerely apologizing for the issues you encountered during your stay. What you described regarding the check-in experience is completely unacceptable and does not reflect the values or standards we hold ourselves to. We are a place of hospitality and inclusion, and I am deeply sorry that you had to witness this.Please know that we are addressing this matter seriously and will be following up with the staff involved to ensure appropriate steps are taken. Everyone deserves to feel respected and welcomed, regardless of language or background.I’m also very sorry to hear about the cleanliness of your room and the condition of the breakfast offerings. Both are areas we take seriously, and your feedback is being shared with our housekeeping and kitchen teams so improvements can be made immediately.We appreciate you bringing these matters to our attention, and I hope you will consider giving us another chance to provide the level of service you should have received.

酒店回复: Dear Stephane,Thank you for your feedback. We're glad to hear you enjoyed the beautiful pool. We appreciate your comments about the breakfast options and will certainly take them into consideration as we strive to improve our offerings. Your input is valuable to us.

酒店回复: I want to extend my deepest apologies for the unfortunate experience you had during your recent stay with us. It was completely inappropriate for the staff member to make assumptions about the use of your inhaler, and I regret that you were put in such an uncomfortable position. I understand how that exchange could have been distressing. Please know that this behavior does not reflect the service we aim to provide, and I will be addressing this situation with the staff involved. I deeply regret the negative impact this experience had on your stay, and I want to assure you that your concerns are being taken seriously. We will continue to review and improve our staff training to prevent such situations from occurring in the future. Again, I am truly sorry for the inconveniences you faced, and I appreciate you bringing these matters to our attention.

酒店回复: Thank you for sharing your feedback, and I truly regret that your experience at our hotel did not meet your expectations. I deeply apologize for the inconvenience caused to you and your wife, as well as for the frustration surrounding your interactions with our staff.It is concerning to hear about the issues you’ve raised regarding housekeeping, towel requests, and the situation with missing items. Please know that this is not the level of service we strive to provide, and I will be addressing your comments with the team to ensure these concerns are taken seriously and that corrective action is taken.

酒店回复: Dear Guest,Reviews like yours are what keep us going the extra mile to deliver our best. We are glad to know that you found our accommodation quite elegant. We will always ensure that we keep delighting you with our facilities and services. See you soon!

酒店回复: Dear Harold,Thank you for your positive feedback! We're glad to hear you found our location convenient for food and your training at FMTC. We hope to welcome you back soon!

酒店回复: Dear Fabian,Thank you for your positive feedback on the cleanliness! We appreciate your suggestion about encouraging guests to be mindful during early mornings and late nights. Your input is valuable in helping us enhance the experience for everyone. Thank you for sharing!

酒店回复: Dear Fabian,Thank you for sharing your experience. It's wonderful to hear that your stay was convenient and overall positive. We appreciate your feedback regarding the noise and will certainly consider your thoughts on the importance of maintaining a peaceful environment during late hours. We hope to welcome you back soon for another pleasant stay.