酒店回复: Dear Troy,We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is disheartening. We hope you accept our profound apologies for our shortcomings. We value guest feedback and understand there is always room for improvement. We would be immensely grateful to get another chance to host you better. Sincerely,Management Team
2.0分
商务出差
原文
翻译提供方：Google
入住前办理入住手续很困难，我预订了房间，但入住前需要办理很多繁琐手续才能入住
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酒店回复: Dear Roger,Thank you for your feedback. We apologize for the inconvenience caused due to the issues you have mentioned. We will investigate it and consider for improvements. We wish to see you soon for a better stay.Sincerely,Management Team
1.0分
其他
原文
翻译提供方：Google
First 48 ......
非常过时。更像是汽车旅馆而不是酒店。门向外打开，就像您在 First 48 上看到的那样。
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酒店回复: Thank you for staying with us at Super 8 Fairfield. We appreciate your business.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Jose,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team
2.0分
商务出差
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When I checked in, the staff almost didn’t let me bring my service animal. (Military Veteran) Suggested I stay somewhere else next time.
The room was in disrepair. Specifically, cracks in trim, stains on furniture, cigarette burn on counter (no smoking room), scratches on counter top, scratches on front door trim, and microwave was discolored.
I extended my visit but staff forgot to reprogram my door card. I thought I had been locked out. I had to go to office to get card reprogrammed.
Coffee creamer that was available had “clumped” in my coffee. When I informed staff, they indicated it had expired in February.
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酒店回复: Dear Allicia,Thank you for taking the time to share your experience. First and foremost, we want to sincerely apologize for the way your service animal situation was handled. We fully understand and respect the rights of all guests, especially our veterans, and we regret that your initial interaction made you feel unwelcome—that is never our intention.We are also sorry to hear about the condition of the room and the issues you encountered during your stay, including the maintenance concerns, door card error, and the expired coffee creamer. Your feedback highlights areas that clearly need improvement, and we are addressing each issue with our team to ensure a higher standard moving forward.We appreciate your service, and we truly regret that we did not meet your expectations this time. We hope you will consider giving us another opportunity in the future to provide you with the experience you deserve.With respect,Management Team.
5.0分
商务出差
Great stay
We are working in the area and have stayed here multiple times and we are very pleased
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酒店回复: Dear Guest,Thank you for your continued support! We are truly pleased to hear that you enjoy staying with us during your time in the area. It’s always a pleasure to host you, and we look forward to welcoming you again.Best regards,Management Team.
4.0分
家庭亲子
Rooms were nice and clean the only issue i had was there was no shampoo and conditioner or body wash.
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酒店回复: Dear Guest,Thank you for your kind words about our clean and comfortable rooms. We apologize for the missing toiletries during your stay. Your feedback is valuable, and we’ll make sure this is addressed to improve future experiences.Best regards,Management Team.
3.0分
其他
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The hotel was ok. We had to switch rooms as the downstairs room smelled heavily of mold. The upstairs room was average and didn’t smell. The hotel is sufficient.
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酒店回复: Dear Christina,Thank you for your feedback. We are sorry to hear about the initial issue with the room and appreciate your patience while we addressed it. We are glad the second room was more comfortable, and we will look into the concern to ensure a better experience in the future.Best regards,Management Team.
4.0分
其他
Clean, friendly staff, easy check in, comfortable. Water pressure not great and breakfast was the bare minimum. Overall a good place to stay
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酒店回复: Dear Dawn,Thank you for sharing your experience with us. We are glad to hear you enjoyed our clean accommodations, friendly staff, and smooth check-in process. Your feedback about the water pressure and breakfast is appreciated and will be shared with our team for improvement. We hope to welcome you back again soon!Best regards,Management Team.
2.0分
其他
The hotel was old and rundown, and the breakfast was totally horrible and an edible
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酒店回复: Dear Sharon,Thank you for staying with us and for taking the time to share your honest feedback. While we’re glad to hear you found the room clean and our staff welcoming, we’re truly sorry that several aspects of your stay did not meet expectations. We sincerely apologize for the condition of the property, the issues with WiFi connectivity, the non-working Jacuzzi tub, the odor in the room, the beeping smoke detector, and the inconvenience regarding your receipt at checkout. Most importantly, we're very sorry to hear that you found our breakfast offerings unacceptable. We understand how important a quality breakfast is to start the day, and your comments have been shared directly with our team for immediate review and improvement.Sincerely,Management Team
印象不佳
房间不太安全。门锁不紧，但入住时被告知了这一点。要求换一间房，但没有空房。房间发挥了应有的作用，为您提供了一个休息的地方，但如果您想找一间干净安全的房间睡觉，这里不适合您。
入住前办理入住手续很困难，我预订了房间，但入住前需要办理很多繁琐手续才能入住
First 48 ......
非常过时。更像是汽车旅馆而不是酒店。门向外打开，就像您在 First 48 上看到的那样。
好的
When I checked in, the staff almost didn’t let me bring my service animal. (Military Veteran) Suggested I stay somewhere else next time.
The room was in disrepair. Specifically, cracks in trim, stains on furniture, cigarette burn on counter (no smoking room), scratches on counter top, scratches on front door trim, and microwave was discolored.
I extended my visit but staff forgot to reprogram my door card. I thought I had been locked out. I had to go to office to get card reprogrammed.
Coffee creamer that was available had “clumped” in my coffee. When I informed staff, they indicated it had expired in February.
Great stay
We are working in the area and have stayed here multiple times and we are very pleased
Rooms were nice and clean the only issue i had was there was no shampoo and conditioner or body wash.
The hotel was ok. We had to switch rooms as the downstairs room smelled heavily of mold. The upstairs room was average and didn’t smell. The hotel is sufficient.
Clean, friendly staff, easy check in, comfortable. Water pressure not great and breakfast was the bare minimum. Overall a good place to stay
The hotel was old and rundown, and the breakfast was totally horrible and an edible