酒店回复: Dear Wendy,We're sorry to hear that your stay did not meet expectations. Cleanliness and guest safety are very important to us, and we regret that you encountered these issues. We also understand how disappointing it must have been to find the breakfast and dining area below standard. Your feedback is being taken seriously and shared with the team for immediate improvement.Sincerely,Management Team

酒店回复: Dear Mohan,Thank you for taking the time to share your experience. We’re truly sorry to hear that the breakfast offering did not meet your expectations and that it impacted the start of your day. We understand how important a proper breakfast is when traveling, and we regret the miscommunication or misunderstanding regarding what was provided. Your feedback is being shared with management to address the clarity of amenities listed and improve the guest experience moving forward. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused.Sincerely,Management Team

酒店回复: Dear Dorance,We regret to hear about your experience and apologize if you felt mistreated. While rare, technical issues can disrupt service, and we understand how frustrating that must have been, especially during late hours. We will follow up internally to address your concerns and ensure better communication and service in the future.Sincerely,Management Team

酒店回复: Dear Destiny,We're sorry to hear about your disappointing experience. Cleanliness and guest comfort are top priorities for us, and your concerns about housekeeping and pest control are being taken seriously. This is not the standard we strive to uphold, and we apologize for the inconvenience caused during your stay.Sincerely,Management Team

酒店回复: Dear Christian,Thank you for sharing your feedback, and we sincerely apologize for the inconveniences you experienced during your stay. This is not the level of cleanliness or comfort we strive to provide to our guests. We take your concerns very seriously and have addressed these issues with our housekeeping and maintenance teams to ensure they are rectified immediately. Cleanliness, functional amenities, and a comfortable environment are top priorities, and we regret that we fell short during your visit. We truly value your feedback as it helps us improve. Should you give us another chance, we are committed to providing you with a much better experience. Sincerely,Management Team

酒店回复: Dear Alain,Thank you for taking the time to share your feedback! We are delighted to hear that you were pleasantly surprised with the improvements made to the room since your last visit. Please know that we are continuously working to enhance our facilities, and your comment about the bathroom has been noted. We appreciate your patience as we work to ensure every aspect of your stay is comfortable and up to standard. We look forward to welcoming you back soon and hope to exceed your expectations on your next visit!Best Regards,Management Team

酒店回复: Dear Anthony,Thank you so much for your kind words! We’re thrilled to hear that your reunion went so well and that our staff could contribute to making it a memorable experience. It’s wonderful to know that you plan to stay with us again next year—we can’t wait to welcome you back and be part of your special tradition.Best Regards,Management Team

酒店回复: Dear Tom,Thank you for sharing your feedback. We are sorry to hear that you did not receive a confirmation for your reservation. Confirmation emails are typically sent automatically, but on occasion they may be filtered into spam or not come through due to technical issues. We understand how important peace of mind is when traveling, and we regret any inconvenience this caused you.Sincerely,Management Team