酒店回复: Dear guest Ron V, Thank you so much for your wonderful review! We are absolutely delighted to hear that your stay with us was the best hotel experience you have ever had. It means the world to us that you appreciated the warm welcome, our clean and beautiful facilities, and the attentive, friendly service from our team. We take great pride in creating a memorable and comfortable environment for all our guests, and your kind words truly motivate us to keep doing our best. It was our pleasure to host you, and we would be thrilled to welcome you back to our resort in the near future. Warmest regards, The Management Team of Grecotel LUXME Kos
酒店回复: Dear guest Annette S, The Management and staff of Grecotel LUXME Kos would like to thank you so much for this brilliant review! We are absolutely delighted to hear that your stay with us was the best hotel experience you have ever had. It means the world to us that you mentioned all areas that were of great importance during your stay. Specifically thank you for praising the warm welcome, our clean and beautiful facilities, the attentive as well as the friendly service from our team. We take great pride in creating a memorable and comfortable environment for all our guests, and your kind words truly motivate us to continue offerings our finest services. It was our pleasure to host you, and we would be thrilled to welcome you back to our resort whenever your travels bring you this way again. Warmest regards, The Management Team of Grecotel LUXME Kos
酒店回复: Dear X8736CQdennisa, Thank you so much for taking the time to share your experience. We are delighted to hear that from the moment of your arrival you felt warmly welcomed, and that our team at reception, the restaurant, bar, and housekeeping contributed to a wonderful stay. It is great to know that you enjoyed the variety and quality of our buffet, the comfort of our grounds, and that our team was able to make your late departure as smooth and relaxing as possible. Your kind words are truly motivating and will be happily shared with the entire team. We are grateful for your trust in choosing us through TUI and look forward to welcoming you back to LUXME Kos for another memorable holiday. Warm regards, The Grecotel LUXME Kos Management Team
酒店回复: Dear guest Aras, We would like to thank you for selecting our resort on your summer vacation. To start with, the entire team make great efforts trying to accommodate all guests’ requests and make their stay a relaxing experience. Although, based on your valuable words, it appears that your expectations were not met and we are truly disappointed about that. But thank you for expressing your thoughts with us. Regarding your concern about the sunbeds, kindly note, that the sunbeds exceed the maximum possible occupancy of the hotel. Moreover, we have a dedicated colleague who removes unattended sunbeds after a certain amount of time. From our experience, the most wanted sun beds are the ones next to the pool and guests may complain. However it is their personal preference and not an actual issue, as there are unoccupied sun beds. As for the elevator, please note that, unfortunately, it was not feasible to be handled as there was a part missing that had to be ordered since it was unavailable in local area. We do of course, apologize for the inconvenience caused although, we do hope for your understanding. As for the cleanliness, allow us to say that all rooms and bathrooms are being cleaned regularly by our housekeeping team with certified products and all the proper procedures. Although, thank you for sharing your thoughts with us in order to keep improving our services. Your nice words, really strengthen our efforts in order to continue providing the highest level of services. Receiving positive comments like this, is a great boost to our overall functioning and morale and we truly appreciate your recognition. Working with the greatest enthusiasm, constantly improving our services, your well-intended, constructive criticism is noted and will be shortly discussed with the management. It is our principle to immediately adjust our procedures based on your comments when feasible or alternatively to place a long term plan when it concerns critical structural changes. We truly hope that you would give us the opportunity to welcome you again in our Resort to see all the improvements made based on your valuable words. Yours respectfully, The Management Team of Grecotel LUXME Kos
酒店回复: Dear guest. Johnb, Thank you your dedication to leave this 5-star review on your recent stay in our resort Grecotel LUXME Kos. We are thrilled to receive such kind words about all these domains throughout our resort that met your expectations. Besides, this is our primary concern as we continuously strive to accommodate all our guest’ requests in the best possible way. Regarding iron, kindly note that, this is not an amenity provided in the room upon arrival. We do, of course, have few available to assist our guest which should be reserved and can be kept for limited time. Although, thank you for sharing your thoughts with us. As for the beach, it is publicly announced on our website that it is. Partially pebbly, partially sandy. Of course, it would be useful to keep a pair of shoes suitable for the sea. Rest assured that, your well-intended and constructive feedback is taken into great consideration in order to maintain our fine services. Once more, thank you for staying with us and we wish to see you again in the near future. Best Regards, The Management Team of Grecotel LUXME Kos
一切都很完美。
如果我再回科斯岛，我肯定还会选择这家酒店。
强烈推荐！
酒店非常干净，员工也很友好。我们明年肯定还会再来的。
非常好
这家酒店很不错，员工也非常乐于助人。我唯一的意见是，酒店开始有点老旧了，需要翻新一下。
毫无疑问，这是我们迄今为止最棒的酒店体验。从踏入酒店的那一刻起，您就会受到热情的欢迎，有人护送您到房间，感觉就像泡了个热水澡。一切都干净整洁，美不胜收；房间很棒，泳池很漂亮，还有舒适的日光浴床，数量也很多。餐厅也都很棒，菜品品质上乘，总有一款适合您。最重要的是，工作人员非常友好热情，而且都说一口流利的英语。他们竭尽全力让您感到宾至如归，并随时为您提供帮助。
我在希腊住过很多漂亮的酒店，但这家酒店绝对胜过其他所有。这家酒店应有尽有，从迷人的庭院、美味的食物、周到的服务、干净的环境，到热情友好的员工，应有尽有。所有要求都能立即得到满足。从入住到退房，一切都是一流的！我很乐意再来。
我们通过途易 (TUI) 预订了这家酒店，抵达后非常激动。由于我们到得很晚，快速办理入住手续后，酒店立即招待我们享用晚餐。从自助餐到接待处、酒吧、客房服务等，整个团队都尽心尽力，确保我们拥有美好的住宿体验。自助餐，无论早餐还是晚餐，都种类丰富，美味可口。酒店维护得很好，非常舒适。我们全程都感觉非常舒适，度过了一段美好的时光。我们的出发接送服务很晚，所以我们可以免费延迟退房，没有任何问题。我们甚至在出发前洗了个澡。总而言之，这是一家名副其实的优秀酒店。
非常棒的酒店！花园漂亮且维护得很好。工作人员随时为您服务，懂得如何保持谨慎和微笑。美丽的泳池、私人海滩、躺椅和毛巾一应俱全。非常适合家庭和情侣入住……我们非常满意！
我个人觉得餐厅的员工不太友好，有三个人非常糟糕，毫无礼貌，他们分别是Alexandra、Juma和Jeroven。真可惜，因为除此之外，食物还不错。除了早餐，如果你更喜欢“法式”早餐，那就没必要了，英式早餐有很多选择。像往常一样，泳池边的躺椅在早上7点之前就被预订了，我告诉了酒店工作人员，但他们没有采取任何行动。我们在两天内还遭遇了几次停电。我们的电梯坏了，但我注意到自从我们到达后，另一部电梯也坏了，我们离开时电梯很安静，这真是太好了，酒店里有一小队残疾人，他们每天都得由父母抱着才能进出房间……同样令人遗憾的是，没有人向我们详细解释酒店的运作方式。我们被带到了房间，只拿到了一张只有英文的表格，上面只说明了早餐或晚餐的时间，仅此而已，所有信息都是英文的，所以你必须理解他们的语言。工作人员不会说法语。房间的清洁工作也很糟糕。他们甚至不吸尘。冰箱状况糟糕透顶，放玻璃杯、茶、咖啡等的托盘也脏得令人作呕，我们刚到的时候就是这个样子（见图）。床单每三天换一次，但看起来好像没换过，头发还在……唯一的优点是酒店有自己的沙滩，带淋浴，这点很棒。
总的来说，我们对这次全包假期非常满意。我们在第一排的小屋里欣赏到了美丽的海景。工作人员彬彬有礼，服务也很棒。尽管这次假期体验非常愉快，但我们也发现了两个小缺点。首先，熨斗太少了。熨斗一到就送来，但两小时后又被拿走了，即使当时熨烫不方便。海滩上满是石头。为了舒适地游泳，必须穿水鞋。我们还会再去格雷科泰尔酒店的其中一家，考虑到费用问题，可能会在这个季节提前或推迟。感谢工作人员的热情照顾。