酒店回复: Hello Ricardo,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
4.0分
其他
原文
翻译提供方：Google
有免费停车场
1.0分
其他
This place stinks, had a reservation but they could not find my room. I finally left and was still charged for the room.
4.0分
其他
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The staff was inviting but after walking into the hotel. The staircase is dirty and needs swept. The hotel has a musty smell. My sheets might have been washed but there are stains from previous guests. Glad I'm only here for one night
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酒店回复: Hello Ashley, Thank you for taking the time to share your feedback. We appreciate your comments about our staff and will ensure that your observations regarding cleanliness and odor are shared with the appropriate team. We strive to create a comfortable and pleasant environment for all our guests, and your insights are valuable for our continuous improvement efforts. We hope you had a pleasant stay overall during your brief visit and wish you safe travels ahead.
2.0分
其他
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Was one of my worst experiences in La Quinta hotels to start I reserve 3 double bed rooms like 3 days in advance when we get there they give us one room with a single double bed but only one bed when we ask they say they run out of double bed rooms at the end they give us the room we reserve but anyway that the idea when you make a reservation to get what you reserve also the hotel smells like **** on the hallway on the 3rd floor when my kids are on the bed we found a cockroach crawling in the wall it’s a couple of other things I can name but all I can say is my worst experience
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酒店回复: Hello Jesus,Thank you for sharing your feedback regarding your recent stay. We appreciate your detailed account and understand how important it is to receive the accommodations you reserved, especially when traveling with family. We take all guest feedback seriously as we continuously strive to improve our services. Your comments about cleanliness and comfort will be noted and shared with the appropriate team. We hope you consider staying with us again in the future.
1.0分
其他
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cant speak for the property because my reservation was cancelled when I reached to property and they were not able to provide replacement or not even ready to listen to my concerns.
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酒店回复: Hello Hemant,We appreciate your feedback regarding your reservation experience. It's unfortunate to hear that your arrival did not meet your expectations and that you felt your concerns were not addressed. Your input is valuable, and we will certainly share your comments with our management team for their review and consideration. Thank you for taking the time to share your thoughts.
1.0分
其他
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Not worth staying
This picture are so misleading and the room need to be upgraded. Water stained ceiling the shower look like it had not been clean the ac leaked in to the room will not be staying again
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酒店回复: Hello Charles,We appreciate your feedback regarding your recent stay. We take guest comments seriously and will address your concerns with the relevant teams for their review and improvements. Thank you for bringing these issues to our attention.
1.0分
情侣出游
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we read all the reviews and the pictures were not current. We got into our room and there was standing water in the shower along with hairs. The lampshade was dangling, and the phone didn’t work. That didn’t matter because the buttons were missing anyway. I found this out because I tried to call to see how to work the television. I had to go down to the lobby and ask and then when I got back up to my room, I still couldn’t figure it out. The wallpaper was peeling off and the baseboards were exposed. The front desk girl was very sweet when we told her that we couldn’t stay there because it was so gross. She was fairly compassionate and told us how we had to go through ******* to get our money back. We are still waiting on that…
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酒店回复: Hello Lisa, We appreciate you bringing these concerns to our attention and apologize for any inconvenience you experienced. We value your feedback and will address the issues mentioned to improve our guests' experiences. Your understanding is appreciated as we work to make necessary adjustments.
这里的服务很棒，员工也没什么问题。可惜的是，它位于一个非常吵闹的区域，而且停车场里停着报废车辆，看起来有点吓人。房间隔音也很差，什么声音都听得一清二楚，浴室和房间都显得很破旧。另外，我觉得酒店周围的环境也很脏。虽然酒店在高速公路边上，我预料会有点吵，但实际情况是吵得有点过分了，超出了我的接受范围。不过，我还是要为他们的客户服务点赞。
肮脏的
接待服务很好，但房间又旧又脏，感觉不安全，早餐很糟糕，而且味道很潮湿。
不太好
空调整晚都在滴水，地板上有水，我起身到浴室，弄湿了脚。
他们甚至没有给我折扣，他们给我的服务很差。
有免费停车场
This place stinks, had a reservation but they could not find my room. I finally left and was still charged for the room.
The staff was inviting but after walking into the hotel. The staircase is dirty and needs swept. The hotel has a musty smell. My sheets might have been washed but there are stains from previous guests. Glad I'm only here for one night
Was one of my worst experiences in La Quinta hotels to start I reserve 3 double bed rooms like 3 days in advance when we get there they give us one room with a single double bed but only one bed when we ask they say they run out of double bed rooms at the end they give us the room we reserve but anyway that the idea when you make a reservation to get what you reserve also the hotel smells like **** on the hallway on the 3rd floor when my kids are on the bed we found a cockroach crawling in the wall it’s a couple of other things I can name but all I can say is my worst experience
cant speak for the property because my reservation was cancelled when I reached to property and they were not able to provide replacement or not even ready to listen to my concerns.
Not worth staying
This picture are so misleading and the room need to be upgraded. Water stained ceiling the shower look like it had not been clean the ac leaked in to the room will not be staying again
we read all the reviews and the pictures were not current. We got into our room and there was standing water in the shower along with hairs. The lampshade was dangling, and the phone didn’t work. That didn’t matter because the buttons were missing anyway. I found this out because I tried to call to see how to work the television. I had to go down to the lobby and ask and then when I got back up to my room, I still couldn’t figure it out. The wallpaper was peeling off and the baseboards were exposed. The front desk girl was very sweet when we told her that we couldn’t stay there because it was so gross. She was fairly compassionate and told us how we had to go through ******* to get our money back. We are still waiting on that…