酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the breakfast, but we’re truly sorry to learn about the issues you experienced with the room condition, noise, and comfort. Your comments are important to us, and we’ll address these concerns with our team to make necessary improvements. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future.
5.0分
朋友出游
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I was happy to return to this Quality Inn Shelburne to find that it is well managed in the staff for very happy and pleasant to be around. front desk operators Justice and Drahcir were very welcoming and helpful throughout our stay. The room and property is very clean, organized and safe. The breakfast has a lot of options and it is a full breakfast. The pool and the hot tub area very clean. Perfect temperature and a nice option on a cold winter day. The only thing I would say there should be assigned to watch your step upon entering the pool area but other than that, this property is a perfect stay, especially for the price point and accessible to all points of interest. Few minute drive to Vermont teddy bear factory and Shelburne museum.
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酒店回复: Thank you so much for taking the time to share your wonderful feedback about your recent stay with us at the Quality Inn Shelburne. We are delighted to hear that you found our hotel well-managed and our team, especially Justice and Drahcir, welcoming and helpful throughout your visit. They will be thrilled to know their efforts made a positive impact. We’re also glad you enjoyed our clean and comfortable rooms, full breakfast options, and the pool and hot tub—perfect for relaxing on a cold winter day. Your kind words about the cleanliness and organization of the property mean a lot to us. We truly appreciate your suggestion about adding a “Watch Your Step” sign near the pool area. Your feedback helps us continue improving guest safety and comfort, and we will definitely look into this right away. Thank you again for choosing to stay with us. We’re happy to know our location and pricing added to your positive experience, and we look forward to welcoming you back on your next visit to the area.
5.0分
其他
My stay here was very comfortable. Staff were friendly and helpful. Overall, a really nice place and I will definitely stay again when I’m in Burlington.
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酒店回复: Thank you so much for your wonderful feedback! We’re delighted to hear that you had a comfortable stay and that our staff made a positive impression. It’s great to know you enjoyed your time with us, and we truly appreciate your kind words. We look forward to welcoming you back on your next visit to Burlington! Safe travels until then.
1.0分
其他
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Worst hotel/ motel experience in my life. Don’t even waste your time with this nasty place. Claims rooms are non-smoking but smelt like every room was hot boxed all night with cigarettes. I say every room because I had to request to change rooms 4 times. Each time a room smelt just as bad with a different type of odor. I didn’t want to have to get up and leave at 9pm to find another hotel, but I had my 2 year old son with me and I didn’t want him exposed to that environment. Wall paper peeling off the walls, shower had mold, water stains all across the top of the ceiling, a bunch of dust in the vents. Holes in the baseboard in the walls in the hallways, where I say insects crawling in and out of. Used new pictures from the renovated byline, but the put me in the old building with the older rooms. Then when I requested a refund for falsely advertising certain rooms, they said it’s against their policy. Do not bring your family to this place.
The only good in that nasty building was the front desk lady on the night shift. Very accommodating, never gave an attitude when I asked to change my room. She was a sweet woman.
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酒店回复: We are truly sorry to hear about your disappointing experience during your stay. What you described is far from the standards we strive to maintain, and we sincerely apologize for the inconvenience and discomfort you faced. Your detailed feedback has been shared with our management and housekeeping teams for immediate review and corrective action. We are glad to hear that our front desk associate was courteous and accommodating, and we will make sure she is recognized for her professionalism. Please know that your comments are taken seriously, and we are addressing the concerns regarding cleanliness, maintenance, and room assignments to prevent such issues in the future.We hope you might consider giving us another opportunity to provide you with the clean, comfortable, and pleasant stay you rightfully expected.
3.0分
情侣出游
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This is a motel. Rooms ipen towards outside, in Fall and Winter how can someone use the pool or hot tub and not get sick when coming out in the cold to get to your room?
The Wi-fi doesn’t work. It disconnects after a minute. I do not recommend this place if you stay thre during cold seasons.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. Our property is designed with exterior room access, which some guests appreciate for convenience, but we understand it may not suit everyone—especially during colder months. We apologize for the inconvenience with the Wi-Fi and have already reported the issue to our service provider to ensure a more stable connection for future guests. We appreciate your comments and will use them to improve our guest experience moving forward.
5.0分
家庭亲子
Staff was very welcoming and has been with all of my recent stays! Rooms are very well cleaned!
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酒店回复: Thank you so much for your perfect rating and kind words! We’re delighted to know that you consistently enjoy your stays with us and appreciate our welcoming staff and well-maintained rooms. Your continued trust means a lot to us. We look forward to hosting you again soon!
4.0分
情侣出游
The staff was very friendly and helpful. The room was clean and had a great amount of space.
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酒店回复: Thank you so much for sharing your experience with us! We're delighted to hear that our team made you feel welcome and that you enjoyed the cleanliness and spaciousness of your room. Your comfort is always our top priority, and we truly appreciate your kind words. We look forward to hosting you again on your next visit!
3.0分
其他
Room was dirty, room service cleaned the room despite leaving hanger on the door, tub faucet was partially broken making showering difficult.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the cleanliness issue, the misunderstanding regarding your hanger, and the inconvenience caused by the broken tub faucet. This is not the level of service we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate attention and corrective action. We truly value your input and appreciate the opportunity to improve. We hope you’ll consider giving us another chance to provide you with a much better stay.
4.0分
商务出差
Clean room and bathroom. Spacious. Comfy bed. Hotel could use some updating but a sign on door said that some updates were coming.
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酒店回复: Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room clean, spacious, and comfortable. We appreciate your understanding as we work on making improvements to the property — updates are indeed on the way to enhance our guests’ experience. We hope you’ll visit us again to enjoy the upgraded facilities.
3.0分
家庭亲子
Staff was really rude when I asked questions an immediately hung up the phone after calling them from the room
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酒店回复: We sincerely apologize for the behavior you experienced when contacting our staff. This is not the level of service we strive to provide, and we’re very sorry for the inconvenience and frustration it caused.Your comments have been shared with our management team, and we will address this matter with the staff involved to ensure it does not happen again. We value your feedback and hope you’ll give us another opportunity to provide you with a much better experience in the future.
还好只住了两晚……
这家酒店的条件如此，价格却非常昂贵。房间光线昏暗，地板感觉快要裂开了，枕头也很糟糕。另外，我住在前台隔壁的房间：早上6点之前就会有噪音，晚上每次有客人来，噪音都会响好几次。不过，早餐不错。
I was happy to return to this Quality Inn Shelburne to find that it is well managed in the staff for very happy and pleasant to be around. front desk operators Justice and Drahcir were very welcoming and helpful throughout our stay. The room and property is very clean, organized and safe. The breakfast has a lot of options and it is a full breakfast. The pool and the hot tub area very clean. Perfect temperature and a nice option on a cold winter day. The only thing I would say there should be assigned to watch your step upon entering the pool area but other than that, this property is a perfect stay, especially for the price point and accessible to all points of interest. Few minute drive to Vermont teddy bear factory and Shelburne museum.
My stay here was very comfortable. Staff were friendly and helpful. Overall, a really nice place and I will definitely stay again when I’m in Burlington.
Worst hotel/ motel experience in my life. Don’t even waste your time with this nasty place. Claims rooms are non-smoking but smelt like every room was hot boxed all night with cigarettes. I say every room because I had to request to change rooms 4 times. Each time a room smelt just as bad with a different type of odor. I didn’t want to have to get up and leave at 9pm to find another hotel, but I had my 2 year old son with me and I didn’t want him exposed to that environment. Wall paper peeling off the walls, shower had mold, water stains all across the top of the ceiling, a bunch of dust in the vents. Holes in the baseboard in the walls in the hallways, where I say insects crawling in and out of. Used new pictures from the renovated byline, but the put me in the old building with the older rooms. Then when I requested a refund for falsely advertising certain rooms, they said it’s against their policy. Do not bring your family to this place.
The only good in that nasty building was the front desk lady on the night shift. Very accommodating, never gave an attitude when I asked to change my room. She was a sweet woman.
This is a motel. Rooms ipen towards outside, in Fall and Winter how can someone use the pool or hot tub and not get sick when coming out in the cold to get to your room?
The Wi-fi doesn’t work. It disconnects after a minute. I do not recommend this place if you stay thre during cold seasons.
Staff was very welcoming and has been with all of my recent stays! Rooms are very well cleaned!
The staff was very friendly and helpful. The room was clean and had a great amount of space.
Room was dirty, room service cleaned the room despite leaving hanger on the door, tub faucet was partially broken making showering difficult.
Clean room and bathroom. Spacious. Comfy bed. Hotel could use some updating but a sign on door said that some updates were coming.
Staff was really rude when I asked questions an immediately hung up the phone after calling them from the room