The room was filthy dirty. The bedsheets were also unclean as well. Towels were gross. The kitchen did not have a single dish or utensil. There was no blow dryer as well. We will never go back there.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Denver, PA. Your feedback regarding the condition of the room, bedsheets, and towels is acknowledged, and a hair dryer. We'll be sure to share your feedback with our team.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. On your next stay regarding the kitchen utensils, please contact our front desk immediately so we can assist. While we understand you don't intend to return to this location, we hope you'll consider giving Red Roof and our affiliated brands another try for your future travel needs.Sincerely,LeahRed Roof ManagementRediResponse Specialist
1.0分
其他
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Microwave was dirty had to clean it before it could be used. Front desk wasn’t friendly only 1 towel in room for 2 people when asked for more towels acted like they didn’t want to give us more. Tub was nasty! Stains on the sheets
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver, PA. I am sorry that your experience did not meet your expectations due to the interaction that you had with our staff and the state of the microwave, tub and the sheets. Please accept our sincerest apologies for your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you will give us the opportunity to better serve you in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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The workers only one was helpful at the desk. There was this older guy who looked at me like I inconvenienced him when asking for a roll of toilet paper. There was no grab and go breakfast or anything like that. The size of the room was nice and the microwave and freezer was awesome. My biggest issue was the staff minus the one guy he was nice.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios Denver, PA. I am very sorry to hear about the interaction you had with our staff. Thank you for acknowledging the helpful staff member, as well as appreciating the room size and amenities. Your feedback is valuable and will be used to improve our training.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
5.0分
其他
Room was bigger than expected and accommodated smokers. Very happy there are still smoking rooms around
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at HomeTowne Studios Denver, PA. We are delighted to hear that your room exceeded expectations and met your needs as a smoker. It’s wonderful to know that the availability of smoking rooms contributed positively to your stay. We strive to accommodate all guests comfortably.We are always glad to hear about the positive experiences our guests have, and your kind words truly mean a lot to us. Thank you for choosing Red Roof. We look forward to welcoming you back in the future.Sincerely,ViktorRed Roof Management RediResponse Specialist
3.0分
家庭亲子
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The kitchen is not equipped with any dishes, silverware, or cookware. There is a double burner hot plate, microwave, and refrigerator. There is not a toaster or a coffee pot. You have to bring all of your own stuff.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Denver, PA. I am saddened to read that your stay fell short due to the inconvenience you described regarding the lack of kitchen equipments. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
1.0分
商务出差
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The place is run down and dirty. Our room wasn’t clean. There was a plastic bag on the smoke detector and a plastic container covering the sprinkler head. Not a good place!
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver, PA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the smoke detector and the sprinkler head. We are also sorry about the condition of the room. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,IshiRed Roof Management RediResponse Specialist
2.0分
其他
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We were charged a security deposit of $50.00 and told we would receive it back in two days, as of today we have not received it.
The towels look like someone had scrubbed the floors with them, grey and stained. But I know that wasn't the case because of all the dirt in the floor between the bed and the night stand. The stove had burned on grease on the burners cover with aluminum foil. We had
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver, PA. Please accept our sincerest apologies for I am very sorry to hear about the issues you experienced during your recent stay. We strive to ensure all security deposits are returned promptly, and I apologize for the delay you've encountered. I also regret to learn about the unacceptable condition of the towels and the cleanliness issues you observed. This falls far short of our standards. Please know that at Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours,AnthonioRed Roof Management RediResponse Specialist
4.0分
其他
The hospitality was excellent and would come back again like I did the last two years
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酒店回复: Dear Loyal Guest,Thank you for taking the time to share your feedback about your experience at the HomeTowne Studios Denver, PA. We are delighted to hear about your excellent experience and that you've chosen to return to our hotel for the past two years. It's truly rewarding to know our hospitality has made such a positive impression. We strive to provide exceptional service and create memorable experiences for our guests, and your feedback affirms our efforts. We look forward to welcoming you back for many more years to come. Red Roof is committed to delivering exceptional experiences. We're confident you'll be impressed with our services and look forward to exceeding your expectations on your next stay!Sincerely,JMRed Roof Management RediResponse Specialist
好👍
好的
The room was filthy dirty. The bedsheets were also unclean as well. Towels were gross. The kitchen did not have a single dish or utensil. There was no blow dryer as well. We will never go back there.
Microwave was dirty had to clean it before it could be used. Front desk wasn’t friendly only 1 towel in room for 2 people when asked for more towels acted like they didn’t want to give us more. Tub was nasty! Stains on the sheets
The workers only one was helpful at the desk. There was this older guy who looked at me like I inconvenienced him when asking for a roll of toilet paper. There was no grab and go breakfast or anything like that. The size of the room was nice and the microwave and freezer was awesome. My biggest issue was the staff minus the one guy he was nice.
Room was bigger than expected and accommodated smokers. Very happy there are still smoking rooms around
The kitchen is not equipped with any dishes, silverware, or cookware. There is a double burner hot plate, microwave, and refrigerator. There is not a toaster or a coffee pot. You have to bring all of your own stuff.
The place is run down and dirty. Our room wasn’t clean. There was a plastic bag on the smoke detector and a plastic container covering the sprinkler head. Not a good place!
We were charged a security deposit of $50.00 and told we would receive it back in two days, as of today we have not received it.
The towels look like someone had scrubbed the floors with them, grey and stained. But I know that wasn't the case because of all the dirt in the floor between the bed and the night stand. The stove had burned on grease on the burners cover with aluminum foil. We had
The hospitality was excellent and would come back again like I did the last two years