The place is run down and dirty. Our room wasn’t clean. There was a plastic bag on the smoke detector and a plastic container covering the sprinkler head. Not a good place!
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver, PA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the smoke detector and the sprinkler head. We are also sorry about the condition of the room. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,IshiRed Roof Management RediResponse Specialist
2.0分
其他
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We were charged a security deposit of $50.00 and told we would receive it back in two days, as of today we have not received it.
The towels look like someone had scrubbed the floors with them, grey and stained. But I know that wasn't the case because of all the dirt in the floor between the bed and the night stand. The stove had burned on grease on the burners cover with aluminum foil. We had
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver, PA. Please accept our sincerest apologies for I am very sorry to hear about the issues you experienced during your recent stay. We strive to ensure all security deposits are returned promptly, and I apologize for the delay you've encountered. I also regret to learn about the unacceptable condition of the towels and the cleanliness issues you observed. This falls far short of our standards. Please know that at Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours,AnthonioRed Roof Management RediResponse Specialist
4.0分
其他
The hospitality was excellent and would come back again like I did the last two years
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酒店回复: Dear Loyal Guest,Thank you for taking the time to share your feedback about your experience at the HomeTowne Studios Denver, PA. We are delighted to hear about your excellent experience and that you've chosen to return to our hotel for the past two years. It's truly rewarding to know our hospitality has made such a positive impression. We strive to provide exceptional service and create memorable experiences for our guests, and your feedback affirms our efforts. We look forward to welcoming you back for many more years to come. Red Roof is committed to delivering exceptional experiences. We're confident you'll be impressed with our services and look forward to exceeding your expectations on your next stay!Sincerely,JMRed Roof Management RediResponse Specialist
3.0分
商务出差
Old soap left on side of tub , floors not clean especially around base boards .
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver, PA. It is unfortunate to learn that the state of the floors and the soap you mentioned may have fallen short of your expectations. We are deeply saddened to read your comments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
their was an bear kitchen and staff charged me an extra thirty dollers a night
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver, PA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you encounter and the interaction you had with the staf. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
其他
Bad, bad
Bad, bad, filthy, stink.
OMG .
THE SHEETS STINK.
I got so made .
This needs to be closed permanently.
2.0分
家庭亲子
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Room was just old, needs updated, bathroom tub replaced. Old grout and cracked down side. Kitchen was nice, lots of cabinets and countertop room. Refrigerator was very old and dirty looking on outside.
Bed was comfortable and room was big. Just lke putting makeup on a pig, still a pig.
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酒店回复: Dear Tracy,Thank you for taking the time to share your feedback about your experience at HomeTowne Studios Denver, PA. We appreciate you taking the time to share your experience. We understand your concerns about the room's condition and the need for updates, particularly in the bathroom. We're glad you found the kitchen spacious and appreciated the ample cabinet space. We apologize for the refrigerator's appearance. We are happy that the bed's comfort and room size met your needs.At Red Roof, we hope to continue to provide great experiences for you. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,JMRed Roof ManagementRediResponse Specialist
3.0分
朋友出游
Bathroom not clean. Only one chair in the room for 4 people. Location is convenient to shopping and scenery.
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酒店回复: Dear Theodore, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver, PA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the bathroom and lack of chair. I am still glad that you found our property convenient. To prevent this from happening again, my team has been made aware of your comments.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,AnnRed Roof Management RediResponse Specialist
好👍
好的
The place is run down and dirty. Our room wasn’t clean. There was a plastic bag on the smoke detector and a plastic container covering the sprinkler head. Not a good place!
We were charged a security deposit of $50.00 and told we would receive it back in two days, as of today we have not received it.
The towels look like someone had scrubbed the floors with them, grey and stained. But I know that wasn't the case because of all the dirt in the floor between the bed and the night stand. The stove had burned on grease on the burners cover with aluminum foil. We had
The hospitality was excellent and would come back again like I did the last two years
Old soap left on side of tub , floors not clean especially around base boards .
their was an bear kitchen and staff charged me an extra thirty dollers a night
Bad, bad
Bad, bad, filthy, stink.
OMG .
THE SHEETS STINK.
I got so made .
This needs to be closed permanently.
Room was just old, needs updated, bathroom tub replaced. Old grout and cracked down side. Kitchen was nice, lots of cabinets and countertop room. Refrigerator was very old and dirty looking on outside.
Bed was comfortable and room was big. Just lke putting makeup on a pig, still a pig.
Bathroom not clean. Only one chair in the room for 4 people. Location is convenient to shopping and scenery.