Comfort Suites Albuquerque/North Journal Center was CLOSED! I arrived around 5:30pm on Monday, November 24 for my stay and the doors were locked with only a note on the door about arriving after 10pm and who to call. I called and they informed me that they had a fire 2 weeks prior and are rebooking all stays across the street at the Hilton Homewood. So I went there, that hotel was fine. But why was I allowed to book a hotel that wasn't actively open and with no communication before arriving about the fire and closure. Bizarre!
across rhe street
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and confusion you encountered upon arrival. Unfortunately, due to an unexpected fire incident, our property has been temporarily closed while repairs are underway. We understand how frustrating it must have been to arrive and find the hotel inaccessible, and we regret that you were not informed in advance.We are currently working closely with our reservation partners to ensure all future guests receive timely notifications and that no reservations are accepted while the property is closed. Your feedback highlights an important breakdown in communication, and we are taking immediate steps to correct it.We’re glad to hear that the accommodations at the Homewood Suites across the street were satisfactory, but we truly regret the disruption to your plans. If you have any lingering concerns or need further assistance, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back once we reopen and provide you with the experience you expected and deserve.
4.0分
其他
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Room was spacious and comfortable. Not as clean as I would have liked. Used soap in the shower and the coffee machine was not clean Breakfast was ok At 8 they were out of some options and had no intention of replenishing The elevator definitely needed attention
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酒店回复: Thank you for taking the time to share your feedback. We’re happy to hear you found the room spacious and comfortable. However, we sincerely apologize that cleanliness and breakfast service did not meet your expectations. Finding used soap and an unclean coffee machine is unacceptable, and we’ve addressed this with our housekeeping team to ensure it doesn’t happen again.We also appreciate your comments about breakfast and the elevator your observations help us identify areas where we can improve the guest experience.Thank you again for your honesty and for giving us the opportunity to do better. We hope to welcome you back for a more seamless stay in the future.
4.0分
其他
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We stayed in a newly renovated room- the tiling around bathtub was poorly done.
We loved the decoration and furniture in the room
Breakfast was one of the best we have had. Lots of choice. Staff person over seeing the breakfast couldn’t do
enough to help us. She was very welcoming.
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酒店回复: Thank you so much for taking the time to share your feedback! We’re delighted to hear you enjoyed our newly renovated room’s décor and furniture, and that you found breakfast to be one of the best you’ve had. We’ll be sure to share your kind words with our breakfast attendant she’ll be so happy to hear she made your morning enjoyable. We also appreciate your comments regarding the bathtub tiling. Your feedback helps us identify where we can improve, and we’ve shared this with our maintenance team to ensure it’s addressed promptly. We truly value your input and hope to welcome you back soon for an even better stay!
5.0分
其他
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Room is fine! Nothing fancy does job. Staff at check in great. Breakfast was where the failed. Only one lady. All food out and we were not there right at closing. All tables full of people waiting on food. She was changing the tv channel. One lady to cook for whole hotel not smart.
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酒店回复: Hello, thank you for taking the time to complete our online survey. We are happy to see that you enjoyed the great service our front desk staff provided. We appreciate your feedback on our breakfast we will take this information to work on ways to improve in the future. We hope to welcome you back again soon. Safe travels!
3.0分
其他
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It was a good stay great staff it has a bit of a smell but it may be due to being an older building. The only issue I have is I received a call day of to be told we were overbooked so our 2 bed stay became 1.
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酒店回复: Hello, thank you for taking the time to fill out our online survey regarding your most recent stay with us. Our property is currently undergoing renovation, and everything will be fresh and updated in the near future. I apologize for your room type being changed due to overbookings. We will take this feedback to improve on future stays. We hope for a second chance in the future.
4.0分
其他
Staff were very friendly. The pool and hot tub were clean, the room was clean. The door to our room was difficult to open.
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酒店回复: Hello, thank you for taking the time to fill out our online survey regarding your recent stay with us. We are happy to see that you enjoyed the service our staff provided as well as our pool and hot tub. We appreciate your feedback about your room door, and we will relay this to our maintenance team for repairs. We hope to see you again soon!
4.0分
其他
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Breakfast was good, but, wasn't stocked in a very timely manner. Staff seemed more preoccupied with their phones and balloons.
Room seemed very overpriced in comparison with amenities and condition of room. It was probably priced this way in concert with the Balloon Festival that was going on.
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酒店回复: Hello, thank you for taking the time to fill out our online survey. We apologize for the breakfast experience you had during your stay. We have shared this feedback with our staff so we can improve for future stays. We hope to see you again soon and safe travels!
5.0分
其他
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Satisfied customer!
I went to Albuquerque for a family event and i always love staying here. The staff is very friendly, the hotel is clean and very comfortable. I do not always use the gym but when i do im always satisfied with the cleanliness of it. I feel like my overall stay is always amazing.
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酒店回复: Hello, thank you for the 10/10 review on your recent stay with us. We strive to provide the best stay experience possible for our guests and we are happy to see you enjoyed your stay. We hope to see you again soon and safe travels!
1.0分
家庭亲子
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The entry way smells like vomit. My sister in law found a roach in her bathroom. The toilet in our initial room wouldn’t flush so we were moved to a different room. The bolt lock on my sister in law’s initial room wouldn’t unlock so her door wouldn’t shut so they were moved to a different room. The staff however are very friendly and very helpful.
2.0分
其他
the hotel was being rehabed but ******* did not let us know no pool no hot tub it was torn up that was the reason we booked it very disapointed in *******
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酒店回复: Hello, thank you for taking time to provide us with your valuable feedback. We apologize for not meeting your expectations during your stay with us. We are dedicated to providing the best experience possible for every guest. Our pool and hot tub are now open for guests. We hope to see you again for a second chance in the future.
Comfort Suites Albuquerque/North Journal Center was CLOSED! I arrived around 5:30pm on Monday, November 24 for my stay and the doors were locked with only a note on the door about arriving after 10pm and who to call. I called and they informed me that they had a fire 2 weeks prior and are rebooking all stays across the street at the Hilton Homewood. So I went there, that hotel was fine. But why was I allowed to book a hotel that wasn't actively open and with no communication before arriving about the fire and closure. Bizarre!
across rhe street
Room was spacious and comfortable. Not as clean as I would have liked. Used soap in the shower and the coffee machine was not clean Breakfast was ok At 8 they were out of some options and had no intention of replenishing The elevator definitely needed attention
We stayed in a newly renovated room- the tiling around bathtub was poorly done.
We loved the decoration and furniture in the room
Breakfast was one of the best we have had. Lots of choice. Staff person over seeing the breakfast couldn’t do
enough to help us. She was very welcoming.
Room is fine! Nothing fancy does job. Staff at check in great. Breakfast was where the failed. Only one lady. All food out and we were not there right at closing. All tables full of people waiting on food. She was changing the tv channel. One lady to cook for whole hotel not smart.
It was a good stay great staff it has a bit of a smell but it may be due to being an older building. The only issue I have is I received a call day of to be told we were overbooked so our 2 bed stay became 1.
Staff were very friendly. The pool and hot tub were clean, the room was clean. The door to our room was difficult to open.
Breakfast was good, but, wasn't stocked in a very timely manner. Staff seemed more preoccupied with their phones and balloons.
Room seemed very overpriced in comparison with amenities and condition of room. It was probably priced this way in concert with the Balloon Festival that was going on.
Satisfied customer!
I went to Albuquerque for a family event and i always love staying here. The staff is very friendly, the hotel is clean and very comfortable. I do not always use the gym but when i do im always satisfied with the cleanliness of it. I feel like my overall stay is always amazing.
The entry way smells like vomit. My sister in law found a roach in her bathroom. The toilet in our initial room wouldn’t flush so we were moved to a different room. The bolt lock on my sister in law’s initial room wouldn’t unlock so her door wouldn’t shut so they were moved to a different room. The staff however are very friendly and very helpful.
the hotel was being rehabed but ******* did not let us know no pool no hot tub it was torn up that was the reason we booked it very disapointed in *******