We were amazed by our room. It had the jetted tub, we knew that part, but we didn't realize it had a full-size fridge, a place to cook, and an enormous microwave as well—very comfortable setting. We will be back.
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酒店回复: Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. Our team works hard to provide a clean, comfortable, and welcoming environment for every guest, and it’s rewarding to know that we were able to meet your expectations.We’re glad to hear that you enjoyed your stay and that our staff was able to make a positive impression—guest satisfaction is always our top priority. Your feedback encourages us to keep doing what we love, and we will be sure to share your kind words with our team.We look forward to welcoming you back the next time you’re in the area. If there’s anything we can do to make your future stays even better, please don’t hesitate to let us know. Safe travels and thank you again for choosing us!
5.0分
情侣出游
The room was great! Bed was super comfy. Very convenient for our stay and will be back again.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support truly means a lot, and we’re so glad we could meet your expectations. If there’s anything else we can do for you in the future, please don’t hesitate to reach out!
1.0分
家庭亲子
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They did not have our room choice/what we paid for saved for us when we arrived for our family. The only room she said was available was a single bed which would not work for our family of 4. She said other people were coming and they were saving those rooms for them. Thanks to a kind man who checked in after us, he switched rooms with us so we could have enough beds. The manager was not willing to think outside the box to help us. Had it not been for the other customer, we would have had no place to go and it was 11:30 at night. We will never stay at this property again!
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize that you did not receive the room type you reserved. We understand how frustrating that can be, especially when expectations are not met. While we do our best to honor every room request, there are rare occasions when availability or unforeseen issues can impact room assignments, and we’re truly sorry for the inconvenience this caused during your stay.Please know that your experience does not reflect our standards, and we are addressing this with our team to prevent it from happening in the future.Thank you again for bringing this to our attention.
4.0分
家庭亲子
Air conditioning worked pretty good. Room clean. Reserved 2 rooms with 2 queen beds, but only 1 room had 2 beds. We made it work.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay with us. We’re glad to hear that your visit was satisfactory, but we always aim to provide an experience that exceeds expectations. If there are specific areas where we could have made your stay better, we would truly appreciate hearing more details. Your input helps us improve, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
5.0分
其他
Nice alternative to staying at Stillwater for home coming
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酒店回复: Wow—thank you so much for the amazing review! We’re beyond happy to know you had such a great experience. Your feedback encourages us to keep doing what we love—providing excellent service and making sure our customers leave satisfied.We truly appreciate your support and can’t wait to welcome you back soon!
4.0分
其他
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The food was good. The staff was friendly. Our room wasn't very clean. The floor felt sticky and the bathroom had hair all over it and a dirty qtip onthe floor. I ddont think it was cleaned..
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酒店回复: Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations—or our own standards. We understand how disappointing it can be when a stay falls short, and we want to sincerely apologize for any inconvenience you encountered.Please know that your concerns are being taken seriously. We are reviewing the issues you mentioned with our team to ensure this doesn’t happen again. Your feedback is invaluable in helping us improve, and we genuinely appreciate you bringing it to our attention.We hope you might consider giving us another opportunity in the future to provide the experience you should have received the first time—one that reflects our commitment to comfort, quality, and guest satisfaction.With sincere apologies,
4.0分
家庭亲子
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Our room was clean & cool when we arrived. The employees were nice. Unfortunately, our room faced Main St & the traffic was loud most of the night. The shower had poor water pressure.
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酒店回复: Thank you so much for your kind review! We’re so happy to hear that you enjoyed your experience with us. It truly means a lot to know that our efforts to provide excellent service and a welcoming atmosphere are making a difference.Your support and feedback keep us motivated to continue improving and doing what we love. We’re grateful you chose us and took the time to share your thoughts—it doesn’t go unnoticed!We look forward to welcoming you back again soon.
4.0分
家庭亲子
Pretty decent place to stay. Bathroom was a bit dated and wasn’t super clean but the room was spacious and had no carpet which I like.0
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酒店回复: Thank you so much for taking the time to leave us such a thoughtful and positive review! We're absolutely delighted to hear that you had a great experience. Feedback like yours truly brightens our day and reminds us why we love what we do.Our team works hard to provide excellent service/high-quality products/a welcoming atmosphere and knowing that it made a difference for you means everything to us. Your kind words are not only appreciated—they inspire us to keep raising the bar.
4.0分
其他
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The staff was friendly and helpful. The property is old. It has had Renovations, but the wear and tear on furniture is bad. The mattress is old and worn as well.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. Your feedback means a lot to our team, and it's always rewarding to know we’re making a positive impact. We hope you might consider giving us another opportunity in the future to provide the experience you should have received the first time—one that reflects our commitment to comfort, quality, and guest satisfaction.
5.0分
情侣出游
Wonderful experience, clean facility, very clean room,
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your support means the world, and we’re so glad we could meet your expectations.If there’s ever anything else we can do for you, please don’t hesitate to reach out. Looking forward to serving you again soon!
We were amazed by our room. It had the jetted tub, we knew that part, but we didn't realize it had a full-size fridge, a place to cook, and an enormous microwave as well—very comfortable setting. We will be back.
The room was great! Bed was super comfy. Very convenient for our stay and will be back again.
They did not have our room choice/what we paid for saved for us when we arrived for our family. The only room she said was available was a single bed which would not work for our family of 4. She said other people were coming and they were saving those rooms for them. Thanks to a kind man who checked in after us, he switched rooms with us so we could have enough beds. The manager was not willing to think outside the box to help us. Had it not been for the other customer, we would have had no place to go and it was 11:30 at night. We will never stay at this property again!
Air conditioning worked pretty good. Room clean. Reserved 2 rooms with 2 queen beds, but only 1 room had 2 beds. We made it work.
Nice alternative to staying at Stillwater for home coming
The food was good. The staff was friendly. Our room wasn't very clean. The floor felt sticky and the bathroom had hair all over it and a dirty qtip onthe floor. I ddont think it was cleaned..
Our room was clean & cool when we arrived. The employees were nice. Unfortunately, our room faced Main St & the traffic was loud most of the night. The shower had poor water pressure.
Pretty decent place to stay. Bathroom was a bit dated and wasn’t super clean but the room was spacious and had no carpet which I like.0
The staff was friendly and helpful. The property is old. It has had Renovations, but the wear and tear on furniture is bad. The mattress is old and worn as well.
Wonderful experience, clean facility, very clean room,