Check in was a bit slow - we checked in @ peack time & only 1 person working & she was in the middle of finishing up something on the computer. She DID acknowledge us & apologized for the wait. 1 queen bed mattress was too soft in the middle. Bedding had stains, so we put towels on bed to sleep. Freezer was too iced over to utilize. Too tired to call front desk.
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酒店回复: Thank you for choosing to stay with us and for providing such direct feedback. We sincerely regret that several service and room condition issues impacted your rest and convenience.We understand that a smooth check-in process is vital, especially during peak hours. We appreciate you noting that our team member DID acknowledge you and apologize for the wait, and we are continually working to optimize staffing and procedures to ensure faster service.We are truly disappointed to hear about the condition of your mattress and bedding. Providing clean, comfortable, and well-maintained rooms is our absolute priority. We regret that the bedding did not meet our high standards, and we apologize for the discomfort this caused. We are using your feedback immediately to address mattress firmness and conduct a thorough review of our laundry and bedding inspection protocols.We also regret the inconvenience regarding the freezer usability. We apologize that you were too tired to call the front desk, and we wish we had been given the chance to address these items immediately to improve your experience.Thank you again for your valuable comments. We appreciate your business and hope that you might allow us another opportunity to provide you with the seamless and comfortable stay you deserve in the future.Warmly,
1.0分
其他
I emailed the manager and never had back regarding my email. There was a roach in the bathroom and our toilet would not flush.
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酒店回复: Thank you for choosing to stay with us, and for providing a rating and comment regarding your visit. We are truly disappointed to see your low score, and we sincerely regret that your experience fell short of our intended standards.First and foremost, we sincerely apologize for the lack of a timely response to your email. We understand the importance of clear and swift communication, and we regret any frustration this delay caused you. We are reviewing our internal procedures to ensure all guest inquiries are acknowledged and handled promptly.We also regret the significant maintenance and housekeeping issues you described. Concerns regarding sanitation and non-functioning facilities are unacceptable occurrences, and we apologize for any discomfort and inconvenience they caused. We take all matters of cleanliness and maintenance seriously, and we are using your detailed report to immediately investigate and reinforce our professional cleaning and maintenance protocols.We value your business and your feedback is essential as we strive for continuous improvement. We hope that you might consider giving us another opportunity to provide you with the seamless and comfortable stay you deserve should your travels bring you back to the area.Warmly,Management
2.0分
其他
Woke up in the middle of the night to spot a couple cockroaches scattering across the floor. I left immediately.
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酒店回复: Hello Matthew,Thank you for your feedback regarding your recent stay. We take reports of cleanliness very seriously and have procedures in place to address such issues. Your experience will be shared with our management team to ensure our standards are upheld. We appreciate your input as it helps us improve for future guests. We hope you will consider giving us another chance down the line.
3.0分
其他
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The room was in good condition except that the bed felt like itchy. Not sure if it is because it is a pet friendly hotel and people sleep with the dogs on the beds, but that was the only down side. Other than that, staff was friendly.
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酒店回复: Hello Patrick,Thank you for sharing your feedback. We're glad to hear that you found the room in good condition and enjoyed the friendliness of our staff. We appreciate your comments regarding the bed and will take them into consideration as we continually work to enhance the guest experience. Your insights are valuable to us, and we hope to welcome you back in the future for a more enjoyable stay.
5.0分
其他
Not in the greatest neighbor but room was clean, sofa and bed were comfortable, and it was quiet.
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酒店回复: Hello Jackie,Thank you for sharing your experience. We're glad to hear that you found your room clean and comfortable, and that you appreciated the quiet atmosphere. While the surrounding area may not have met your expectations, we hope you found our accommodations satisfactory for your stay. We always strive to provide a pleasant environment for our guests and value your feedback.
3.0分
其他
The room was fine.
The stairwell was dirty.
The exterior door lock doesnt work, so ppl prop it open with a rug.
The wifi was down 1 day.
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酒店回复: Hello Brent,Thank you for sharing your feedback. We’re glad to hear you found the room satisfactory. Your comments regarding the stairwell cleanliness and the exterior door lock will be noted for our team to address. We are continually working to improve our services, including the Wi-Fi reliability. We appreciate your input as it helps us enhance the guest experience in the future.
2.0分
朋友出游
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It was clean, however when we checked in at 5:30, we advised the front desk that the AC wasn’t working. No one ever came. When we got back, we advised the front desk again. He did what he could but ultimately, we were stuck with no AC. It was probably 75-90 degrees in the room. Also the tv didn’t work.
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酒店回复: Hello Hailey,Thank you for sharing your feedback. We appreciate your comments regarding the cleanliness of the hotel. It's unfortunate to hear about the issues with the AC and TV during your stay, and I understand how uncomfortable that must have been. We will review your concerns with our team to ensure we continuously improve our services. Your experience is important to us, and we hope you consider staying with us again in the future.
2.0分
情侣出游
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We showed up at 4pm for check in. There was a really bad smell in the room, and liquid on the ground that looked like pet urine. Definitely smelled like urine/pet in the room. When I went to let the front desk know they said they were fully booked and could give me a refund. I asked to have the room cleaned and they said the staff was gone for the day. When I asked if she could call the staff, she said she couldn't and asked what I wanted her to do. I asked to be moved to another room and she said she couldn't because they were fully booked. When I said "Move us to a clean room while you figure out how to clean that room for another guest" they acted like that was a difficult concept.
Won't be back. Dirty. Not well staffed.
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酒店回复: Dear Paul, We’re very sorry to hear about your experience and truly regret that your stay did not meet expectations. What you described is not reflective of the standards we strive to uphold. Your feedback has been shared with our team so we can address this promptly and ensure proper follow-up on both housekeeping and front desk communication.We appreciate you taking the time to let us know, and we’ll use your comments to help improve the experience for future guests.Sincerely,Management
5.0分
情侣出游
Was just passing through. Everything was nice and clean. Breakfast could of had more verity. Room was clean bed slept great.
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酒店回复: Hello Milton,Thank you for your feedback regarding your recent stay. We're glad to hear you found the room clean and comfortable. We appreciate your suggestion about breakfast variety, as we always strive to improve our offerings. Your insights are valuable, and we hope you'll consider staying with us again on your future travels.
总体来说还好，距离雅园很近，停车方便。早餐也不错。
Check in was a bit slow - we checked in @ peack time & only 1 person working & she was in the middle of finishing up something on the computer. She DID acknowledge us & apologized for the wait. 1 queen bed mattress was too soft in the middle. Bedding had stains, so we put towels on bed to sleep. Freezer was too iced over to utilize. Too tired to call front desk.
I emailed the manager and never had back regarding my email. There was a roach in the bathroom and our toilet would not flush.
Woke up in the middle of the night to spot a couple cockroaches scattering across the floor. I left immediately.
The room was in good condition except that the bed felt like itchy. Not sure if it is because it is a pet friendly hotel and people sleep with the dogs on the beds, but that was the only down side. Other than that, staff was friendly.
Not in the greatest neighbor but room was clean, sofa and bed were comfortable, and it was quiet.
The room was fine.
The stairwell was dirty.
The exterior door lock doesnt work, so ppl prop it open with a rug.
The wifi was down 1 day.
It was clean, however when we checked in at 5:30, we advised the front desk that the AC wasn’t working. No one ever came. When we got back, we advised the front desk again. He did what he could but ultimately, we were stuck with no AC. It was probably 75-90 degrees in the room. Also the tv didn’t work.
We showed up at 4pm for check in. There was a really bad smell in the room, and liquid on the ground that looked like pet urine. Definitely smelled like urine/pet in the room. When I went to let the front desk know they said they were fully booked and could give me a refund. I asked to have the room cleaned and they said the staff was gone for the day. When I asked if she could call the staff, she said she couldn't and asked what I wanted her to do. I asked to be moved to another room and she said she couldn't because they were fully booked. When I said "Move us to a clean room while you figure out how to clean that room for another guest" they acted like that was a difficult concept.
Won't be back. Dirty. Not well staffed.
Was just passing through. Everything was nice and clean. Breakfast could of had more verity. Room was clean bed slept great.