My family and I stayed here for a week. It was very affordable, but seeing how much of the property was rundown, I can understand why. Our room was comfortable enough, but definitely could use a fair amount of remodeling. I had to MacGyver the toilet's plumbing apparatus to keep it from running non-stop. It was nice having a fridge and a microwave; there was also a 2-burner stovetop, but there were no pans to cook with, as well as no plates provided. The breakfast didn't have the greatest variety, but it was free. So, overall, a bit of a disappointment, but the location fit our needs.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 210-798-3900.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
1.0分
家庭亲子
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The hotel photos are beautiful, But everything else is seedy and poorly managed. Check in was unpleasant; the room was badly lit, not clean, With broken shades. It felt like a flip house with nice bedding.
1.0分
其他
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The nightly rate is a good value for the area and the online pictures seemed decent. However, this place is dirty, offers practically nothing other than refried beans and tortillas for breakfast. In the case of our room, the bathroom was disgusting, everything seemed to be broken or was once broken and repaired poorly. The young lady at the front desk during the day was friendly and helpful, but the rest of the staff we encountered were were not in a uniform to identify them as employees and were not friendly. Hospitality is highly lacking at this location.
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酒店回复: Thank you for letting us know about your stay. I sincerely apologize for the experience that you had during your stay and will be directly addressing these concerns with the other supervisors and hotel owners.
2.0分
其他
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SureStay Plus by Best Western in San Antonio from July 28 to August 4, 2023 This place is in desperate need of remodeling and new furniture. It fit our needs for the most part because we only needed a place for our family of 6 to sleep when we were not visiting and sightseeing with family who live in San Antonio. During our stay, the ownership changed, which is a good sign. The owner I interacted with for the first part of the week did not seem like he should be in the hospitality business. Maybe that is why he sold. POSITIVES: +The suite was spacious. We had two queen beds, a pullout sofa, and a kitchenette with a large refrigerator. +The price was inexpensive. We paid $74 per night through our vacation club. +The stairs were carpeted and part of the hotel instead of stairwells. (I normally use the stairs in hotels in order to get exercise, but in this case, I also used the stairs because the elevator was filthy and the walls were scratched up.) +It was only 10 minutes from downtown San Antonio and 30 minutes from Sea World. +The dryer worked (but not the washer). +The building is lovely on the outside. +The beds and pillows were comfortable. NEGATIVES: -The glass doors in the back were full of fingerprints when we got there and were not washed during the week we were there. -Broken glass was in the back parking lot and not cleaned up even after letting the owner (Scott?) know about the problem. -The sink and bathtub plugs were gone, and when I asked to have one for the tub (my autistic son will only take baths, not showers), the owner told me he didn’t have them. People would overflow the sink and tubs, so he took them out. -Although there used to be towel bars in the bathroom, they were gone. Only repaired holes were where the towel racks were. I asked for some to be installed as soon as we saw the bathroom, but Scott clearly was “checked out.” (I did not know then that he had sold the hotel.) - provided housekeeping on Wednesday and Friday, but we arrived on a Friday and left the following Friday, so really, it was only provided one day. When I asked that the rooms be vacuumed on Monday, Scott told me I could borrow a vacuum. -They locked the breakfast room after breakfast even though it was a decent gathering place to sit in if one wanted to visit or needed to get work done and the room was not quiet. -The business center was a storage room, not a business center. -The washing machine did not work (but the dryer did). E-Z wash was closer but didn’t take credit cards. Rapido Wash was about 6 minutes away, was very clean, took credit cards, and had helpful attendants. -The wood furniture was scratched, and the fabric on the couch was stained. (Someone posted accurate photos of the stained furniture. -The property had a lot of weeds that needed to be pulled and a lot of garbage (in addition to the shattered glass in the parking lot) that needed to be picked up.
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酒店回复: Thank you for sharing a very detailed response to your stay. I will be sharing all this information with the new owners so that we can insure that previous issues are being addressed. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
1.0分
家庭亲子
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already canceled future reservations at this hotel. never had this problem with other surestays. i will nerver bring my family here again. they made excuses about their stuff not working and pretended someone was coming to fix the issue but noone ever came to see the problem
酒店回复: We apologize for the issues that occurred during your stay.
5.0分
家庭亲子
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It was in the middle of downtown and Morgan’s wonderland and that was perfect for us. Nice clean rooms vs the one we stayed a night before in different motel. Just a bit slow internet but everything else was good.
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酒店回复: Thank you so much for letting us know about your stay. We are working with our internet company on what we can do differently as our internet is currently set up for just phone and laptop usage but we do have guests with fire sticks, roku's, PlayStations, etc. and those tend to slow down the WIFI.
1.0分
家庭亲子
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This hotel was dirty. Basics such as towels had to be chased at the front desk, even on check in. The room ,pool area, and breakfast area were dirty. The hot breakfast the first day was refried beans and tortillas. Never again.
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酒店回复: Thank you for leaving a review. We apologize for any issues that occurred during your stay and hope we get the opportunity to have you stay with us again so that we can improve your experience. - Guest Relations
4.0分
家庭亲子
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our stay was good no issues at all. The hotel is not super fancy, but neither is the price. We did not plan to be at the hotel other than sleeping so we didn't need much. The room was clean the staff was nice and helpful. Great location to jump on interstate and quick drive to Riverwalk. No complaints There is noise from highway on the side we were on but not a big deal, there is a train close by as well but we are not super light sleepers.
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酒店回复: Our team appreciates your feedback and business. We apologize for any inconveniences you experienced and hope we have another opportunity to serve you.
工作人员非常友好
太棒了
My family and I stayed here for a week. It was very affordable, but seeing how much of the property was rundown, I can understand why. Our room was comfortable enough, but definitely could use a fair amount of remodeling. I had to MacGyver the toilet's plumbing apparatus to keep it from running non-stop. It was nice having a fridge and a microwave; there was also a 2-burner stovetop, but there were no pans to cook with, as well as no plates provided. The breakfast didn't have the greatest variety, but it was free. So, overall, a bit of a disappointment, but the location fit our needs.
The hotel photos are beautiful, But everything else is seedy and poorly managed. Check in was unpleasant; the room was badly lit, not clean, With broken shades. It felt like a flip house with nice bedding.
The nightly rate is a good value for the area and the online pictures seemed decent. However, this place is dirty, offers practically nothing other than refried beans and tortillas for breakfast. In the case of our room, the bathroom was disgusting, everything seemed to be broken or was once broken and repaired poorly. The young lady at the front desk during the day was friendly and helpful, but the rest of the staff we encountered were were not in a uniform to identify them as employees and were not friendly. Hospitality is highly lacking at this location.
SureStay Plus by Best Western in San Antonio from July 28 to August 4, 2023 This place is in desperate need of remodeling and new furniture. It fit our needs for the most part because we only needed a place for our family of 6 to sleep when we were not visiting and sightseeing with family who live in San Antonio. During our stay, the ownership changed, which is a good sign. The owner I interacted with for the first part of the week did not seem like he should be in the hospitality business. Maybe that is why he sold. POSITIVES: +The suite was spacious. We had two queen beds, a pullout sofa, and a kitchenette with a large refrigerator. +The price was inexpensive. We paid $74 per night through our vacation club. +The stairs were carpeted and part of the hotel instead of stairwells. (I normally use the stairs in hotels in order to get exercise, but in this case, I also used the stairs because the elevator was filthy and the walls were scratched up.) +It was only 10 minutes from downtown San Antonio and 30 minutes from Sea World. +The dryer worked (but not the washer). +The building is lovely on the outside. +The beds and pillows were comfortable. NEGATIVES: -The glass doors in the back were full of fingerprints when we got there and were not washed during the week we were there. -Broken glass was in the back parking lot and not cleaned up even after letting the owner (Scott?) know about the problem. -The sink and bathtub plugs were gone, and when I asked to have one for the tub (my autistic son will only take baths, not showers), the owner told me he didn’t have them. People would overflow the sink and tubs, so he took them out. -Although there used to be towel bars in the bathroom, they were gone. Only repaired holes were where the towel racks were. I asked for some to be installed as soon as we saw the bathroom, but Scott clearly was “checked out.” (I did not know then that he had sold the hotel.) - provided housekeeping on Wednesday and Friday, but we arrived on a Friday and left the following Friday, so really, it was only provided one day. When I asked that the rooms be vacuumed on Monday, Scott told me I could borrow a vacuum. -They locked the breakfast room after breakfast even though it was a decent gathering place to sit in if one wanted to visit or needed to get work done and the room was not quiet. -The business center was a storage room, not a business center. -The washing machine did not work (but the dryer did). E-Z wash was closer but didn’t take credit cards. Rapido Wash was about 6 minutes away, was very clean, took credit cards, and had helpful attendants. -The wood furniture was scratched, and the fabric on the couch was stained. (Someone posted accurate photos of the stained furniture. -The property had a lot of weeds that needed to be pulled and a lot of garbage (in addition to the shattered glass in the parking lot) that needed to be picked up.
already canceled future reservations at this hotel. never had this problem with other surestays. i will nerver bring my family here again. they made excuses about their stuff not working and pretended someone was coming to fix the issue but noone ever came to see the problem
It was in the middle of downtown and Morgan’s wonderland and that was perfect for us. Nice clean rooms vs the one we stayed a night before in different motel. Just a bit slow internet but everything else was good.
This hotel was dirty. Basics such as towels had to be chased at the front desk, even on check in. The room ,pool area, and breakfast area were dirty. The hot breakfast the first day was refried beans and tortillas. Never again.
our stay was good no issues at all. The hotel is not super fancy, but neither is the price. We did not plan to be at the hotel other than sleeping so we didn't need much. The room was clean the staff was nice and helpful. Great location to jump on interstate and quick drive to Riverwalk. No complaints There is noise from highway on the side we were on but not a big deal, there is a train close by as well but we are not super light sleepers.