We checked in around 10:30 p.m., and the receptionist was quite serious. I requested a quiet room, and she said, “I gave you a quiet room.” However, the room was next to the street, and the traffic noise was very loud throughout the night. I couldn’t fall asleep until 3 a.m.
In the morning, the housekeeper opened the door without knocking. Then at 11:12 a.m., the front desk called and told me that I needed to check out unless I wanted to stay another night. I asked if we could have a late checkout, around 12 or 1 p.m., but she said no. We had to get up and rush to leave.
When we got to the front desk and explained the situation to Mr. Rudy, he was very polite and apologized sincerely. Because of that, I decided to give 3 stars for “Staff & Service.”
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酒店回复: Thank you for sharing your experience. We're truly sorry your stay didn’t meet expectations and understand how frustrating it must have been to deal with noise and checkout concerns after a late arrival.Our team did their best to assign a quiet room based on availability, and we regret that street noise disrupted your rest. With a standard checkout time of 10:00 a.m., we were happy to offer a complimentary extension until 12:10 p.m., though we’re unable to accommodate requests beyond noon due to high occupancy. Housekeeping knocked at 11:00 a.m. per protocol, but we apologize if this felt intrusive.We’re glad Mr. Rudy provided helpful service, and we appreciate your recognition of our staff. Your feedback has been shared with management, and we hope to welcome you again for a more comfortable stay.
5.0分
其他
The rooms are great for a group. We love having a kitchen. The pool and lounge areas are so nice. We stay here every year.
酒店回复: Thank you.
5.0分
商务出差
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Very clean room. The staff was amazing. The only negatives were that the sheets were not very soft and there was a lot of traffic noise. Overall though, great property.
酒店回复: Thank you.
5.0分
其他
This hotel is a gem. Everything about the hotel and all the staff went way beyond my expectations.
酒店回复: Thank you.
5.0分
其他
Love the games, coffee in the mornings, friendly stff, pool & jacuzzi, our room, easy parking
酒店回复: Thank you.
5.0分
商务出差
My favorite Tucson hotel!!
Amazing hotel. Staff was helpful, attentive, and super friendly.
酒店回复: Thank you.
5.0分
其他
amazing vacation
The hotel has a lot nice charming of Tucson. The outdoor swimming pool is amazing. We had a great time here and definitely will revisit again
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酒店回复: Thank you for your wonderful review! We're so glad you enjoyed the charm of Tucson and had a great time at our outdoor pool; it's always a guest favorite. It’s truly rewarding to know your stay was memorable and that you plan to visit us again. We look forward to welcoming you back to Tucson for another relaxing and enjoyable getaway!
环境：好
设施：齐全
服务：好
卫生：好
住宿条件非常棒。对于在亚利桑那大学探望孩子的我们来说，地理位置再完美不过了。所有员工都非常友好，并且乐于提供帮助。
我希望有能说双语的员工，其他一切都很好。
We checked in around 10:30 p.m., and the receptionist was quite serious. I requested a quiet room, and she said, “I gave you a quiet room.” However, the room was next to the street, and the traffic noise was very loud throughout the night. I couldn’t fall asleep until 3 a.m.
In the morning, the housekeeper opened the door without knocking. Then at 11:12 a.m., the front desk called and told me that I needed to check out unless I wanted to stay another night. I asked if we could have a late checkout, around 12 or 1 p.m., but she said no. We had to get up and rush to leave.
When we got to the front desk and explained the situation to Mr. Rudy, he was very polite and apologized sincerely. Because of that, I decided to give 3 stars for “Staff & Service.”
The rooms are great for a group. We love having a kitchen. The pool and lounge areas are so nice. We stay here every year.
Very clean room. The staff was amazing. The only negatives were that the sheets were not very soft and there was a lot of traffic noise. Overall though, great property.
This hotel is a gem. Everything about the hotel and all the staff went way beyond my expectations.
Love the games, coffee in the mornings, friendly stff, pool & jacuzzi, our room, easy parking
My favorite Tucson hotel!!
Amazing hotel. Staff was helpful, attentive, and super friendly.
amazing vacation
The hotel has a lot nice charming of Tucson. The outdoor swimming pool is amazing. We had a great time here and definitely will revisit again