酒店回复: Estimado huésped,Gracias por compartir su experiencia en Red Roof Inn San Antonio - Seaworld/Noroeste. Agradecemos que haya destacado nuestra conveniente ubicación y amplio estacionamiento, así como la atención de nuestro personal de recepción. Lamentamos que la limpieza no haya sido de su agrado.Abordaremos estas inquietudes de inmediato con nuestro equipo de limpieza. Gracias por elegir Red Roof. Valoramos su preferencia y esperamos brindarle una mejor experiencia en el futuro.Atentamente,ViktorGerencia de Red RoofEspecialista en RediResponse

酒店回复: Dear ALBERTO,We're sorry to hear that the condition of the property and the air conditioning units did not meet your expectations. We understand how important comfort and a clean environment are during a stay, and we regret that this was not your experience. Your comments are important and will be taken seriously as we work toward necessary updates and improvements. Sincerely, Hotel Manager

酒店回复: Dear agustin,Thank you for your feedback. Cleanliness is a top priority, and we take your concerns seriously. We will be addressing these issues with our team to ensure a higher standard throughout the property. Your input is valuable, and we appreciate you bringing it to our attention as we work to improve the guest experience.Sincerely, Hotel Manager

酒店回复: Hello Gaby, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

酒店回复: Dear Isis,We are concerned to hear that your room felt dirty and damp, as this is not the experience we want for our guests. Your comments are important and will be carefully reviewed so that improvements can be made to housekeeping and maintenance.Sincerely, Hotel Manager

酒店回复: Hello Caroline, We regret to learn about your recent experience at our hotel and appreciate your feedback. We take cleanliness very seriously and will address this with our housekeeping team. For your convenience, we also accept various forms of payment, and we apologize for any inconvenience caused. Your concerns have been noted for our improvement moving forward.

酒店回复: Dear MARIANA,Thank you for your feedback and for giving us a 4/5 rating. We’re glad you enjoyed your overall experience, but we’ve noted your concern about the bathroom cleanliness. This is something we take seriously, and we’ll ensure our team addresses it to maintain our standards. We hope to provide you with an even better stay next time!Sincerely, Hotel Manager

酒店回复: Hello Caroline,We're sorry to hear about your disappointing experience and apologize for any inconvenience caused during your stay. Your feedback is important as we strive to meet all guest expectations. Should you have any further concerns, please contact our management team directly.