The premises could do with some improved maintenance. Some unfinished repairs in the hallway. Our room water drains were running slow, some of the lights were not working. Brought to attention to the desk attendant, and said here was a card and we can complain to the manager directly. However, on a good point the room was tidy and was quiet.
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酒店回复: Hello Mark,Thank you for sharing your feedback. We appreciate your observations regarding maintenance and will ensure they are brought to the attention of the management team. We're glad to hear that you found the room tidy and enjoyed the quiet atmosphere during your stay. Your comments are important to us as we strive to enhance the overall guest experience. We hope to welcome you back in the future.
1.0分
其他
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Rooms were dirty, stains on couches, shower curtains, and blankets. Halls smelled terrible, staff didn’t care. Bath tubs , towels and wash clothes looked like they were not clean, a LOT of mold on bottom of shower curtain, breakfast was disgusting and the servers clothes looked DIRTY LIKE THEY NEVER WASHED THEIR UNIFORMS. Overall TERRIBLE STAY. Disgusting!!!!
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酒店回复: Hello Alisha,Thank you for sharing your feedback regarding your recent stay. We appreciate you bringing these concerns to our attention, as it helps us understand areas where we need to focus on our cleanliness and service standards. Your comments about the room condition, breakfast quality, and staff uniforms are valuable, and we will ensure they are addressed with the appropriate teams for improvement. We strive to provide a positive experience and hope you might consider visiting us again in the future.
1.0分
情侣出游
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3 nights and it was over $600 to stay. At check in staff wasn’t sure about reservation. Room was minimally cleaned with no tissues or toilet paper. In fact it was never serviced during our stay! When we asked front desk, they gave us a roll of toilet paper that came from the hallway bathroom, and could not fit the roller in our room. Hallways were dirty. Upon checkout, staff was not able to tell me what I owed/paid for the stay… no receipt given. We will never come back. I strongly discourage anyone else from staying there. Bar was open but had a very minimal stock of food, as much was apparently spent/exhausted. People were more interested in karaoke than serving us. Ugh.
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酒店回复: Hello Michael,Thank you for sharing your feedback regarding your recent stay. We understand how important it is for our guests to have a seamless experience and we appreciate your insights into the challenges you faced. Your comments about room cleanliness and service will be addressed with the appropriate teams to ensure our standards meet your expectations. We sincerely value your perspective and take all guest feedback seriously to enhance future experiences. Thank you for bringing these matters to our attention.
2.0分
其他
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My reserved room wasn't available upon arrival, staff didn't seem to care. I was able to get another room unlike a person behind me. Got into my room and there was a used washcloth hanging in the shower, and no shampoo. Soap dish on the sink wasn't cleaned. Restaurant staff weren't attentive but the food was very good.
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酒店回复: Hello John,Thank you for sharing your feedback. We strive to provide a welcoming and clean environment for all our guests, and we take your comments seriously. Your experiences regarding room availability and cleanliness will be addressed with the team to improve our service. We're glad to hear you enjoyed the food at our restaurant, and we appreciate your valuable insights as it helps us enhance the overall guest experience.
1.0分
家庭亲子
Nothing wrong with the hotel ******* messed up almost didn’t get a room the hotel was over booked that’s what they told me at the desk
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酒店回复: Hello Daniel,Thank you for sharing your experience. It's unfortunate that there were issues with your reservation through *******, and we appreciate your understanding regarding the situation with overbooking. We strive to provide a seamless experience for our guests and your feedback highlights the importance of clear communication between booking platforms. Should you have any further concerns, we encourage you to reach out to management directly for assistance with your reservation inquiries moving forward.
1.0分
情侣出游
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They didn't have our room. Stated overbooked. Staff was not empathetic at all. They were very indifferent about our situation and stated "not their fault they were booked".
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酒店回复: Hello Deborah,Thank you for sharing your experience. We understand how disappointing it can be when accommodations do not meet your expectations. We appreciate your feedback regarding our staff's responsiveness as it is essential for us to provide excellent service. Your comments will be shared with management for further review. We hope you find more positive experiences in your future travels.
1.0分
其他
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This hotel was nasty. The place was run down and old. Nothing works and most things were dirty. There was a paint spill in the hallway before I arrived and they simply put towels in the floor to cover it. Those towels were not removed at all. There was one woman covering the breakfast and she couldn't keep up with the demand. I asked the front desk boy for towels, he responded with.."let me see if we have any cleans one". The parking lot was completely dark, allowing for some shady business. I was sitting in my car with my son and the cops asked me "if everything was ok". I guess the cops are used to shady business. I will not recommend this dirty hotel and never stay here again.
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酒店回复: Hello Jennifer,Thank you for sharing your feedback regarding your recent stay. We genuinely appreciate you bringing these matters to our attention, as they are important for us to understand our guests' experiences. Your comments regarding the cleanliness and service levels will be reviewed with the appropriate teams to ensure we uphold our commitment to quality. We welcome any further details you wish to share directly with management for further consideration. Thank you once again for your insights.
1.0分
情侣出游
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The staff was rude and condescending, there were no outside lights at the entrance which is stairs from the building to the parking lot, the room was right by the busy freeway and a mile from the nearest outdoor entrance, the property was run down and smelled musty
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酒店回复: Hello Meranda,Thank you for your feedback about your recent stay. We appreciate your comments regarding our staff and the condition of the property, as they are crucial for us in understanding guest experiences. Your concerns about the outside lighting and room location have been noted for future assessments. We strive to provide a pleasant environment for all our guests and will take your feedback into consideration as we continue to improve our services and facilities.
不错的，环境好
我们的房间有点问题，电视坏了，洗澡的时候浴缸下水也很慢。前台小哥非常乐于助人。
The premises could do with some improved maintenance. Some unfinished repairs in the hallway. Our room water drains were running slow, some of the lights were not working. Brought to attention to the desk attendant, and said here was a card and we can complain to the manager directly. However, on a good point the room was tidy and was quiet.
Rooms were dirty, stains on couches, shower curtains, and blankets. Halls smelled terrible, staff didn’t care. Bath tubs , towels and wash clothes looked like they were not clean, a LOT of mold on bottom of shower curtain, breakfast was disgusting and the servers clothes looked DIRTY LIKE THEY NEVER WASHED THEIR UNIFORMS. Overall TERRIBLE STAY. Disgusting!!!!
3 nights and it was over $600 to stay. At check in staff wasn’t sure about reservation. Room was minimally cleaned with no tissues or toilet paper. In fact it was never serviced during our stay! When we asked front desk, they gave us a roll of toilet paper that came from the hallway bathroom, and could not fit the roller in our room. Hallways were dirty. Upon checkout, staff was not able to tell me what I owed/paid for the stay… no receipt given. We will never come back. I strongly discourage anyone else from staying there. Bar was open but had a very minimal stock of food, as much was apparently spent/exhausted. People were more interested in karaoke than serving us. Ugh.
My reserved room wasn't available upon arrival, staff didn't seem to care. I was able to get another room unlike a person behind me. Got into my room and there was a used washcloth hanging in the shower, and no shampoo. Soap dish on the sink wasn't cleaned. Restaurant staff weren't attentive but the food was very good.
Nothing wrong with the hotel ******* messed up almost didn’t get a room the hotel was over booked that’s what they told me at the desk
They didn't have our room. Stated overbooked. Staff was not empathetic at all. They were very indifferent about our situation and stated "not their fault they were booked".
This hotel was nasty. The place was run down and old. Nothing works and most things were dirty. There was a paint spill in the hallway before I arrived and they simply put towels in the floor to cover it. Those towels were not removed at all. There was one woman covering the breakfast and she couldn't keep up with the demand. I asked the front desk boy for towels, he responded with.."let me see if we have any cleans one". The parking lot was completely dark, allowing for some shady business. I was sitting in my car with my son and the cops asked me "if everything was ok". I guess the cops are used to shady business. I will not recommend this dirty hotel and never stay here again.
The staff was rude and condescending, there were no outside lights at the entrance which is stairs from the building to the parking lot, the room was right by the busy freeway and a mile from the nearest outdoor entrance, the property was run down and smelled musty