酒店回复: Muchas gracias por compartir su excelente valoración. Nos alegra saber que disfrutó de nuestras instalaciones limpias y del servicio brindado por nuestro equipo. Comentarios como el suyo nos motivan a seguir trabajando con dedicación para ofrecer siempre la mejor experiencia posible.Esperamos darle la bienvenida nuevamente muy pronto.Saludos cordiales,Candlewood Suites Columbia-Ft. Jackson
2.0分
家庭亲子
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This property served its purpose for my visit however, it was not clean. Mold in the shower and we saw a couple tiny roaches in the kitchen. The staff was polite and the grounds were kept clean. The surrounding area was convenient and we felt safe. Most of the guests are travel construction crews so the parking lot was full of trucks every evening. 10 minute drive to Ft. Jackson.
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酒店回复: Thank you for taking the time to share your detailed feedback. While we’re glad to hear you found our team polite, the property well-maintained, and our location convenient to Fort Jackson, we sincerely apologize for the cleanliness issues you encountered in your suite. Finding mold or pests is absolutely not the experience we want for our guests, and we take your comments very seriously.Please know that we have addressed this with our housekeeping and maintenance teams to ensure the issues are promptly corrected and do not happen again. We truly appreciate your understanding and your recognition of our staff’s efforts and the overall safety of the property.We hope you’ll consider giving us another opportunity to provide you with the clean, comfortable stay that Candlewood Suites is known for.Warm regards,Kia EvansFront Desk | Candlewood Suites Columbia
1.0分
其他
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This was the worst Candlewood Suites we've ever stayed. The linens in the King Suite were literally molding, particularly the pillow cases. The bathroom was not clean and the provided bath soap was empty with the normally locked wall mount barely hanging on.
The front desk did provide some mew linens, but claimed was washing so it would be at least an hour, so we went without.
The next morning, went to make coffee in kitchenette and was met by roach on table top
3.0分
其他
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I came here for my husbands basic training graduation and although the room being absolutely gorgeous, the room had roaches. The pool was freezing cold and it was dirty. The water was very murky. The rooms are gorgeous and staff was pleasant but the roaches and pool upkeep ruined the stay
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the look of the room and found our staff pleasant, but we are truly sorry that your stay fell short of expectations.We do want to clarify that our pool is currently closed for the season, and the gated pool area remains locked with no guest access during this time. We apologize for any confusion this may have caused.Regarding the concern about roaches, this is something we take very seriously. We have already notified our pest-control team to do a thorough inspection to ensure this issue is addressed immediately.Your experience is not reflective of the standards we aim to uphold, and we appreciate you bringing these matters to our attention. We hope you’ll consider giving us another opportunity to provide the comfortable and enjoyable stay you expected.
5.0分
其他
Hotel is in a great location, staff was very pleasant and friendly and the room was comfortable and met all of my needs
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酒店回复: Thank you for sharing such a wonderful review and for your perfect rating! We’re delighted to hear you enjoyed our convenient location, the friendliness of our staff, and the comfort of your room. It’s our goal to provide a stay that truly feels like home, and we’re so glad we could meet all your needs.We look forward to welcoming you back to Candlewood Suites soon!
5.0分
其他
Great place to stay
Absolutely loved my stay. Very clean and modern. Just recommend a better water heater. The water is warm/hot but it's not HOT.
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酒店回复: Thank you so much for your kind words and for choosing Candlewood Suites for your stay! We're thrilled to hear you had a positive experience with us.At Candlewood Suites, we’re proud to offer the comforts of home — whether you're staying for a night or settling in for an extended visit. It’s great to know that our spacious suites, fully equipped kitchens, and friendly team helped make your stay a comfortable one.Your feedback means a lot to us, and we’ll be sure to share your comments with the team. We look forward to welcoming you back to Candlewood Suites soon — your home away from home!Warm regards,Kia EvansFront Desk AgentCandlewood Suites Ft.Jackson
3.0分
其他
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That it was quiet and easy to park. I didn’t like the fact that I posted for a double queen room I and I was given a king room and told because I booked late they only had that one left and that was a lie I booked months in advance and they were trying to take the payment way before I was suppose to check in at 11 am and I wasn’t suppose to check in at 4pm and I feel like they were not very helpful at all and still has not refunded my deposit….
3.0分
其他
It was a good stay but the air in room didn’t work properly. Also I left my bags closed and when I got back to the room they were opened
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酒店回复: Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. We understand how important a comfortable room is, and I regret that we fell short in this instance.Please know that we’ve already reported the issue to our maintenance team to ensure it is resolved promptly for future guests. Your comfort is very important to us, and we truly appreciate your feedback as it helps us improve.If there's anything we can do to make it up to you—whether it's a future discount or something else—please don’t hesitate to reach out. We value your patronage and hope to have the opportunity to better serve you next time."
3.0分
商务出差
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Mixed Experience – Friendly Staff but Poor Room Cleanliness
The front desk staff was welcoming and friendly, which was a great first impression. However, the cleanliness of the room itself was disappointing. Unfortunately, the issues made for a less-than-relaxing stay.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you found our staff friendly, as we take great pride in delivering excellent customer service. However, we sincerely apologize for the cleanliness issues you experienced in your room. Please know that we take this matter seriously, and we will be addressing it with our housekeeping team to ensure that this does not happen again. Your comments are invaluable to us as we continue to improve. We hope to have the opportunity to welcome you back and provide you with a more seamless experience.
5.0分
其他
Candlewood suites Hotel Columbia/ fort Jackson is the best hotel, the place is safe, easy parking etc.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Safe travels!
一切都很好,很干净,服务很棒
This property served its purpose for my visit however, it was not clean. Mold in the shower and we saw a couple tiny roaches in the kitchen. The staff was polite and the grounds were kept clean. The surrounding area was convenient and we felt safe. Most of the guests are travel construction crews so the parking lot was full of trucks every evening. 10 minute drive to Ft. Jackson.
This was the worst Candlewood Suites we've ever stayed. The linens in the King Suite were literally molding, particularly the pillow cases. The bathroom was not clean and the provided bath soap was empty with the normally locked wall mount barely hanging on.
The front desk did provide some mew linens, but claimed was washing so it would be at least an hour, so we went without.
The next morning, went to make coffee in kitchenette and was met by roach on table top
I came here for my husbands basic training graduation and although the room being absolutely gorgeous, the room had roaches. The pool was freezing cold and it was dirty. The water was very murky. The rooms are gorgeous and staff was pleasant but the roaches and pool upkeep ruined the stay
Hotel is in a great location, staff was very pleasant and friendly and the room was comfortable and met all of my needs
Great place to stay
Absolutely loved my stay. Very clean and modern. Just recommend a better water heater. The water is warm/hot but it's not HOT.
That it was quiet and easy to park. I didn’t like the fact that I posted for a double queen room I and I was given a king room and told because I booked late they only had that one left and that was a lie I booked months in advance and they were trying to take the payment way before I was suppose to check in at 11 am and I wasn’t suppose to check in at 4pm and I feel like they were not very helpful at all and still has not refunded my deposit….
It was a good stay but the air in room didn’t work properly. Also I left my bags closed and when I got back to the room they were opened
Mixed Experience – Friendly Staff but Poor Room Cleanliness
The front desk staff was welcoming and friendly, which was a great first impression. However, the cleanliness of the room itself was disappointing. Unfortunately, the issues made for a less-than-relaxing stay.
Candlewood suites Hotel Columbia/ fort Jackson is the best hotel, the place is safe, easy parking etc.