酒店回复: Muchas gracias por compartir su excelente valoración. Nos alegra saber que disfrutó de nuestras instalaciones limpias y del servicio brindado por nuestro equipo. Comentarios como el suyo nos motivan a seguir trabajando con dedicación para ofrecer siempre la mejor experiencia posible.Esperamos darle la bienvenida nuevamente muy pronto.Saludos cordiales,Candlewood Suites Columbia-Ft. Jackson
1.0分
其他
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This was the worst Candlewood Suites we've ever stayed. The linens in the King Suite were literally molding, particularly the pillow cases. The bathroom was not clean and the provided bath soap was empty with the normally locked wall mount barely hanging on.
The front desk did provide some mew linens, but claimed was washing so it would be at least an hour, so we went without.
The next morning, went to make coffee in kitchenette and was met by roach on table top
5.0分
其他
Hotel is in a great location, staff was very pleasant and friendly and the room was comfortable and met all of my needs
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酒店回复: Thank you for sharing such a wonderful review and for your perfect rating! We’re delighted to hear you enjoyed our convenient location, the friendliness of our staff, and the comfort of your room. It’s our goal to provide a stay that truly feels like home, and we’re so glad we could meet all your needs.We look forward to welcoming you back to Candlewood Suites soon!
5.0分
其他
Great place to stay
Absolutely loved my stay. Very clean and modern. Just recommend a better water heater. The water is warm/hot but it's not HOT.
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酒店回复: Thank you so much for your kind words and for choosing Candlewood Suites for your stay! We're thrilled to hear you had a positive experience with us.At Candlewood Suites, we’re proud to offer the comforts of home — whether you're staying for a night or settling in for an extended visit. It’s great to know that our spacious suites, fully equipped kitchens, and friendly team helped make your stay a comfortable one.Your feedback means a lot to us, and we’ll be sure to share your comments with the team. We look forward to welcoming you back to Candlewood Suites soon — your home away from home!Warm regards,Kia EvansFront Desk AgentCandlewood Suites Ft.Jackson
3.0分
其他
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That it was quiet and easy to park. I didn’t like the fact that I posted for a double queen room I and I was given a king room and told because I booked late they only had that one left and that was a lie I booked months in advance and they were trying to take the payment way before I was suppose to check in at 11 am and I wasn’t suppose to check in at 4pm and I feel like they were not very helpful at all and still has not refunded my deposit….
3.0分
其他
It was a good stay but the air in room didn’t work properly. Also I left my bags closed and when I got back to the room they were opened
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酒店回复: Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. We understand how important a comfortable room is, and I regret that we fell short in this instance.Please know that we’ve already reported the issue to our maintenance team to ensure it is resolved promptly for future guests. Your comfort is very important to us, and we truly appreciate your feedback as it helps us improve.If there's anything we can do to make it up to you—whether it's a future discount or something else—please don’t hesitate to reach out. We value your patronage and hope to have the opportunity to better serve you next time."
3.0分
商务出差
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Mixed Experience – Friendly Staff but Poor Room Cleanliness
The front desk staff was welcoming and friendly, which was a great first impression. However, the cleanliness of the room itself was disappointing. Unfortunately, the issues made for a less-than-relaxing stay.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you found our staff friendly, as we take great pride in delivering excellent customer service. However, we sincerely apologize for the cleanliness issues you experienced in your room. Please know that we take this matter seriously, and we will be addressing it with our housekeeping team to ensure that this does not happen again. Your comments are invaluable to us as we continue to improve. We hope to have the opportunity to welcome you back and provide you with a more seamless experience.
5.0分
其他
Candlewood suites Hotel Columbia/ fort Jackson is the best hotel, the place is safe, easy parking etc.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Safe travels!
3.0分
商务出差
Outlets didn’t work when I arrived, multiple bugs were found coming out of the walls, and the room smelled really strange.
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酒店回复: Thank you for sharing your feedback with us. We take all guest concerns seriously and regret that your experience did not meet the high standards we strive to maintain.Regarding the outlets, we have immediately informed our maintenance team to address and resolve the issue. We also want to assure you that our housekeeping team follows strict procedures for cleanliness, and we will be investigating the situation further to ensure that this does not happen again. Additionally, we will be looking into the room's odor to determine the source and take the necessary steps to eliminate it.We appreciate your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and pleasant stay.
服务一流，房间干净雅致。位置很好，周围有很多购物和餐饮场所。
一切都很好，很干净，服务很棒
This was the worst Candlewood Suites we've ever stayed. The linens in the King Suite were literally molding, particularly the pillow cases. The bathroom was not clean and the provided bath soap was empty with the normally locked wall mount barely hanging on.
The front desk did provide some mew linens, but claimed was washing so it would be at least an hour, so we went without.
The next morning, went to make coffee in kitchenette and was met by roach on table top
Hotel is in a great location, staff was very pleasant and friendly and the room was comfortable and met all of my needs
Great place to stay
Absolutely loved my stay. Very clean and modern. Just recommend a better water heater. The water is warm/hot but it's not HOT.
That it was quiet and easy to park. I didn’t like the fact that I posted for a double queen room I and I was given a king room and told because I booked late they only had that one left and that was a lie I booked months in advance and they were trying to take the payment way before I was suppose to check in at 11 am and I wasn’t suppose to check in at 4pm and I feel like they were not very helpful at all and still has not refunded my deposit….
It was a good stay but the air in room didn’t work properly. Also I left my bags closed and when I got back to the room they were opened
Mixed Experience – Friendly Staff but Poor Room Cleanliness
The front desk staff was welcoming and friendly, which was a great first impression. However, the cleanliness of the room itself was disappointing. Unfortunately, the issues made for a less-than-relaxing stay.
Candlewood suites Hotel Columbia/ fort Jackson is the best hotel, the place is safe, easy parking etc.
Outlets didn’t work when I arrived, multiple bugs were found coming out of the walls, and the room smelled really strange.