酒店回复: Dear Robin,Thank you for taking the time to share your experience at Baymont by Wyndham Lancaster PA Dutch Country. We deeply regret to hear that your stay was not as pleasant as you expected and apologize for the cleanliness issues you encountered. It is our responsibility to ensure our guests' comfort and satisfaction, and we seem to have missed that mark.We would like to clarify that all our bed sizes are as per standard measurements. However, we understand your disappointment and will take your feedback into account. Your comments about the cleanliness of the room and hallway have been passed on to our housekeeping department. We assure you that they will take the necessary steps to improve the cleanliness and hygiene standards of our hotel.We genuinely hope that you will give us another chance to serve you better in the future. Warm Regards,Guest Relations Manager, Baymont by Wyndham Lancaster PA Dutch Country.
1.0分
其他
原文
翻译提供方：Google
非常脏。客房服务来了，但没有打扫浴室，也没有清洁水槽，浴室的地板和墙壁非常脏。
毛巾洗得不太干净。毛巾上还有头发。走廊里的地毯很脏。楼梯外面有很多杂物。
千万别住这里！！
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酒店回复: Dear Ismael,Thank you for taking the time to share your feedback. We sincerely regret to hear about the issues you experienced during your stay with us. Your comments regarding the cleanliness of the room and the state of our towels are of great concern, as we aim to maintain a high standard of hygiene at our property. Please accept our sincerest apologies for falling short of your expectations. We assure you that we take your feedback seriously and will address these issues with our housekeeping team to ensure they are rectified immediately. We hope you will consider giving us another opportunity to provide you with the clean, comfortable, and welcoming experience that we strive for at Baymont by Wyndham Lancaster PA Dutch Country.Warm Regards,Guest Relations Manager.
The hotel smelled and very dingy, the carpet looked dirty. The bed was very uncomfortable and the bathroom was small.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Baymont by Wyndham Lancaster PA Dutch Country. We genuinely appreciate your insights, as they help us understand where we can improve.We are sorry to hear that you found the hotel to have an unpleasant smell and that the carpet did not meet your expectations. Cleanliness and comfort are our top priorities, and we will address your concerns with our housekeeping team to ensure we maintain the highest standards.Additionally, we apologize that the bed and bathroom did not provide the comfort you were hoping for. Your comfort is important to us, and we will take your comments into consideration as we evaluate our room amenities.Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.
4.0分
其他
There were a couple of roaches I found in my room and a spider but besides that I prefer to stay here most of the time..
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酒店回复: Thank you for sharing your feedback with us. We are pleased to hear that you often choose to stay at Baymont by Wyndham Lancaster PA Dutch Country, which speaks volumes about your overall experience with us. However, we sincerely apologize for the presence of roaches and a spider in your room. We understand how important a clean and comfortable environment is for our guests, and we appreciate you bringing this matter to our attention. Please know that we take these concerns seriously, and we are committed to ensuring that our rooms meet the highest standards of cleanliness.Your loyalty is valued, and we hope to continue providing you with a pleasant stay in the future.
5.0分
其他
The room was very clean and the outlets are 3 minutes away walking distance to a Ice Cream and food restaurant.
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酒店回复: Thank you so much for your wonderful review! We are thrilled to hear that you found your room to be very clean and that our convenient location made it easy for you to enjoy nearby dining options, including ice cream. We strive to provide a comfortable and welcoming environment for our guests, and it’s rewarding to see that reflected in your experience.We hope to have the pleasure of welcoming you back to Baymont by Wyndham Lancaster PA Dutch Country in the future.
2.0分
其他
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You get what you pay for
Stayed here a total of a month. At first staff was great, after the 3rd week they were rude. They have free breakfast but told us we were limited on what we could have. If we didn’t go down and tell them we wanted our room clean they didn’t do regardless of the sign not being on the door. Overall poor cleanliness. It’s not that I wouldn’t suggest this place I just would be ware you get what you pay for. This is run by stingy people who want to do the bare minimum and will cut corners.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent month-long stay with us. We appreciate your acknowledgment of our staff's initial efforts to provide excellent service. However, we are genuinely sorry to hear that your experience declined in the later weeks, and we will certainly address your concerns with our team to ensure consistent service throughout every guest's stay.Regarding the breakfast limitations, we apologize for any misunderstandings and appreciate your input, which will help us improve our communication with guests. Additionally, we are sorry to learn about the cleanliness issues you encountered. We strive to maintain high standards, and your insights will guide us in enhancing our housekeeping practices.Thank you for your candid review; we value your perspective and hope to have the opportunity to welcome you back in the future.
房间看起来好像是最近才被拆除的，但是浴室的玻璃淋浴门没有彻底清洁，床非常不舒服……每次移动都会发出吱吱声……尽管有标志警告酒店内禁止吸烟，但走廊里仍然弥漫着香烟味……而且我真的不想这么说，但某些清洁人员的卫生习惯很差……短期住宿还可以，但不能超过一两天
我参加完婚礼后住在这里。强烈不推荐。非常不卫生。照片上看得出淋浴间很豪华，但实际上到处都是头发和污垢。毛巾上沾满了旧污渍和头发。水槽里全是头发。床单上满是污渍，脏得我根本睡不着。走廊里有人来回走动，弄得我头疼。我不会推荐这家酒店给任何人。千万不要预订这里！！！
走进酒店，感觉还不错。通往我们房间的走廊很脏，而且有异味。房间应该有两张大床，结果变成了双人床，只有一张大床。水槽里和淋浴间里都有头发。看起来好像没打扫过。以后不会再预订这里了。
非常脏。客房服务来了，但没有打扫浴室，也没有清洁水槽，浴室的地板和墙壁非常脏。
毛巾洗得不太干净。毛巾上还有头发。走廊里的地毯很脏。楼梯外面有很多杂物。
千万别住这里！！
这是一家过时的酒店，他们试图更新浴室，但肮脏的地板、效果不好的空调、家具和床单上的污渍真的破坏了这一切
好的
The hotel smelled and very dingy, the carpet looked dirty. The bed was very uncomfortable and the bathroom was small.
There were a couple of roaches I found in my room and a spider but besides that I prefer to stay here most of the time..
The room was very clean and the outlets are 3 minutes away walking distance to a Ice Cream and food restaurant.
You get what you pay for
Stayed here a total of a month. At first staff was great, after the 3rd week they were rude. They have free breakfast but told us we were limited on what we could have. If we didn’t go down and tell them we wanted our room clean they didn’t do regardless of the sign not being on the door. Overall poor cleanliness. It’s not that I wouldn’t suggest this place I just would be ware you get what you pay for. This is run by stingy people who want to do the bare minimum and will cut corners.