酒店回复: Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Marta wird sich sicherlich über das Kompliment für das Frühstück freuen! Wir hoffen, Sie bald wieder bei Staybridge Suites begrüßen zu dürfen!
4.0分
其他
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Everything was good. Bathroom was a little small. We found some very personal item in a drawer from a previous renter that we promptly threw in the trash. Breakfast was great. Convience to th trax train system was great.
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酒店回复: Hi there!Oh my goodness — how embarrassing! I’m so sorry you found something left behind, especially of that nature!! You deserve a room that’s clean, fresh, and reflects the highest quality standards, and that definitely should not have happened.Thank you for letting us know — feedback like this helps us grow. We have a completely new housekeeping team who’s been rebuilding the department from the ground up, and they’re working hard to get the structure and consistency just right. Your experience will be a great reminder for us to double-check those details before every check-in.I’m so glad you still enjoyed breakfast and our convenient location by the TRAX — both are favorites among our guests. We hope you’ll give us another chance to impress you with a perfect, embarrassment-free stay next time!Warm regards,Ali HarrisGeneral Manager
2.0分
其他
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Room wasn’t ready at check in time. When I was finally given a room it was not the type of room I reserved. Hotel staff said the room type I reserved was not available.
Breakfast was mediocre at best.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that your check-in experience and room assignment did not meet expectations, and that our breakfast did not leave a better impression. This is not the experience we want for our guests, and your comments have been shared with our front desk and food & beverage teams to ensure improvements are made. We truly appreciate you taking the time to let us know, and we hope you’ll consider giving us another opportunity to provide you with the seamless and enjoyable stay you deserve.
3.0分
其他
Room was well cleaned, area around was nice but one complaint was had neighbors across that were loud the whole stay, and had drew on our door.
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酒店回复: Thank you for your feedback! We’re glad you found your room clean and enjoyed the area. We sincerely apologize for the noise from neighboring rooms and for the damage to your door — this is not the experience we want for our guests. Your comments have been shared with our team to help prevent similar issues in the future. We hope to provide a quieter and more comfortable stay next time.
1.0分
其他
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They didn’t serve rooms and changed unknown hotel and small room
They screwed up our family trip!
Refund me all my payments and if not I will block my card account
Changed hotel address
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酒店回复: Hello,We’re very sorry for the frustration this situation caused during your family trip. To clarify, your reservation was for three separate rooms under two different names, not one large room with three individual spaces. At the time of check-in, our team explained this and also mentioned that none of our properties offer a single unit containing three separate rooms.Because our property was fully booked, we arranged for your party to stay at our sister hotel, which is less than a mile away and offers rooms of equal or greater quality. We truly understand how any unexpected change can be upsetting, and we sincerely apologize for any inconvenience this caused.Since lodging was provided and your group did stay the night at the other property, a refund will not be issued. Please know that our team’s priority was to ensure your family had a comfortable place to stay despite the limited availability.Thank you for sharing your feedback, and we appreciate your understanding.
5.0分
家庭亲子
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Everything was great, had no idea that it was a pet friendly hotel, really like that. If I had to complain the only things I would complain about was the bathroom was a little small. Otherwise our trip and staying. Was great.
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酒店回复: Thank you for sharing your experience! We’re so glad to hear that you enjoyed your stay and were pleasantly surprised by our pet-friendly accommodations—we love welcoming furry friends. We also appreciate your feedback about the bathroom size and will keep it in mind as we continue to enhance our guest experience.It’s wonderful to know that, overall, your trip and stay were great. We hope to welcome you (and your pet!) back soon for another enjoyable visit.
5.0分
其他
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I stayed here during my 3on6 dental implant procedure at the Utah Smile Clinic. I had a wonderful stay, the rooms are very comfortable & clean, breakfast and social hour were great. I'll be back for the next part of my procedure.
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酒店回复: Thank you for staying with us during your dental procedure. We’re so happy to hear you had a comfortable stay and enjoyed our clean rooms, breakfast, and social hour. We wish you all the best with the rest of your treatment and look forward to welcoming you back for the next part of your procedure!
5.0分
情侣出游
I was there to donate a kidney and they upgraded us to a larger suite❤️ They went above and beyond!!!
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酒店回复: Thank you for sharing your experience with us. It was truly our privilege to support you during such an important time. We’re so glad the suite upgrade helped make your stay more comfortable, and we’re touched by your kind words. Wishing you a smooth recovery and all the best ahead — we’d be honored to welcome you back anytime. ❤️
设施好，服务也好。
住宿排名垫底
首先，地理位置优越，步行即可找到各种餐饮选择。但除此之外，其他方面都不太理想。入住时间比建议的下午3点晚得多，结果等了很久才入住。他们说他们不知道房间是否打扫干净或准备好了。两天内换了三套钥匙，因为一会儿能用一会儿又不能用。每次离开房间或去泳池/水疗中心，都像是在猜谜游戏，不知道是回到大楼还是回到房间。地方还行，但不值得。
绝对推荐！玛尔塔做的早餐最好了！
Everything was good. Bathroom was a little small. We found some very personal item in a drawer from a previous renter that we promptly threw in the trash. Breakfast was great. Convience to th trax train system was great.
Room wasn’t ready at check in time. When I was finally given a room it was not the type of room I reserved. Hotel staff said the room type I reserved was not available.
Breakfast was mediocre at best.
Room was well cleaned, area around was nice but one complaint was had neighbors across that were loud the whole stay, and had drew on our door.
They didn’t serve rooms and changed unknown hotel and small room
They screwed up our family trip!
Refund me all my payments and if not I will block my card account
Changed hotel address
Everything was great, had no idea that it was a pet friendly hotel, really like that. If I had to complain the only things I would complain about was the bathroom was a little small. Otherwise our trip and staying. Was great.
I stayed here during my 3on6 dental implant procedure at the Utah Smile Clinic. I had a wonderful stay, the rooms are very comfortable & clean, breakfast and social hour were great. I'll be back for the next part of my procedure.
I was there to donate a kidney and they upgraded us to a larger suite❤️ They went above and beyond!!!