The room had several pieces of old food on the carpet. The entire seal around the mini fridge door was covered with mold.
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酒店回复: Dear Jessica,Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered in your room. This is not the standard we strive for, and we will address these concerns immediately with our housekeeping team to ensure all rooms meet proper standards.We appreciate your feedback and hope to have the opportunity to provide a much-improved stay in the future.
2.0分
其他
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Must be under construction, I was told there was only ONE DOOR to enter. Lots of empty Corona bottles piled by overflowing dumpsters.
Only pop machine didn’t work, no one speaks English, had to drive to gas station for water!
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酒店回复: Dear Amanda,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the construction, cleanliness concerns, and limited amenities. Your comments about the pop machine and language barriers are also noted.We take these matters seriously and will address them with our team to improve both our facilities and guest experience. We appreciate your feedback, as it helps us make necessary improvements for future guests.
5.0分
家庭亲子
The only thing I'd change is that there were two of us in the room and while each had a bath towel, there was only one washcloth and one hand towel.
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酒店回复: Dear Steven,Thank you for your wonderful review! We’re delighted you enjoyed your stay. We appreciate your note regarding the number of towels provided—we’ll make sure to better stock rooms for double occupancy going forward.We’re grateful for your feedback and look forward to welcoming you again soon.
2.0分
情侣出游
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Not sure room was cleaned. Dirty towel on floor, trash in trash can, open bar of soap, beds messed up, no shampoo or body wash. Hairdryer didn't work. Had to wait for coffee to be made.
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酒店回复: Dear Kristie,Thank you for taking the time to share your experience. Please accept our sincere apologies for the issues you encountered with the cleanliness and amenities in your room, as well as the inconvenience with coffee service. This is not the standard we aim to provide, and we will be addressing your concerns with our housekeeping and front desk teams to ensure these oversights are corrected. We truly appreciate your feedback as it helps us improve, and we hope you will consider giving us another opportunity to provide you with a much better stay.
4.0分
其他
It was just fine, except that we didn’t have enough towels, and one of the 2 bath towels was folded, but dirty.
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酒店回复: Dear Jody,Thank you for taking the time to share your feedback. We’re glad your stay was overall fine, but we sincerely apologize for the towel shortage and for the oversight with a towel that was not properly cleaned. This is not the standard we strive for, and we will review this with our housekeeping team to ensure it does not happen again.We appreciate your comments and hope to welcome you back for an even better experience.
3.0分
其他
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So so place
The part we stayed in was dated, white blankets had stains, only was given 1 used roll of toilet paper, 2 towels, and when they came in to "clean" they just took the trash out. They did not make beds, leave clean towels, or more toilet paper. Breakfast was not kept up, even with an hour left.
Good value for quick cheap stay,
Not good for longer than 2 nights.
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酒店回复: Dear Aimie,Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. We appreciate your comments regarding cleanliness, housekeeping, and breakfast service, as these help us identify areas for improvement.We are actively working to enhance our guest experience, including housekeeping procedures and breakfast maintenance, so that future stays are more comfortable and enjoyable. We hope you might give us another opportunity to provide a better experience in the future.
2.0分
其他
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The bed was comfortable. The TV didn't work. The clock was loud so had to unplug it. The morning breakfast was dismal at best. The pancakes were terrible. There was no beverage (juice/water). They only had milk and coffee to drink. They only had over ripe bananas for fruit. I will never stay here again.
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酒店回复: Hello Tom,Thank you for sharing your feedback. We're glad to hear you found the bed comfortable. Your comments about the TV, clock, and breakfast offerings have been noted, as guest satisfaction is important to us. We appreciate your insights, which help us understand areas where we can improve. We hope you find a hotel that better meets your expectations in the future.
4.0分
家庭亲子
Overall a good experience. However, the tub water switch was tricky and the breakfast was mediocre at best.
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酒店回复: Hello Donald,Thank you for your feedback. We're pleased to hear that you had a good overall experience during your stay. We appreciate your comments about the tub water switch and breakfast, as they help us identify areas for improvement. Your insights are valuable to us, and we hope to welcome you back for an even better visit in the future.
2.0分
其他
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Would not recommend
The common areas and room were not very clean. The room had dirt and debris from a previous occupant on counters and the bathroom was not wiped down/cleaned thoroughly. The breakfast area was not fully working, no coffee/juice options. The food was minimal at best. I would not return and would select another option if in the area again.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We take cleanliness and guest satisfaction seriously and will use your comments to enhance our housekeeping practices. We also appreciate your input regarding the breakfast offerings, as we continuously strive to improve our amenities. Your experience is important to us, and we hope future visits from guests meet their expectations for cleanliness and service.
4.0分
情侣出游
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Nice clean room and property, pool and hot tub. Comfortable bed
Breakfast food/beverage options were limited and appeared sub-par so we did not take advantage of that
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酒店回复: Hello Leland, Thank you for your feedback regarding your recent stay. We’re glad to hear you enjoyed the clean room, comfortable bed, and facilities like the pool and hot tub. Your comments about the breakfast options are appreciated, and we'll certainly pass them along to the management team for review. We hope to welcome you back in the future for another enjoyable experience.
The room had several pieces of old food on the carpet. The entire seal around the mini fridge door was covered with mold.
Must be under construction, I was told there was only ONE DOOR to enter. Lots of empty Corona bottles piled by overflowing dumpsters.
Only pop machine didn’t work, no one speaks English, had to drive to gas station for water!
The only thing I'd change is that there were two of us in the room and while each had a bath towel, there was only one washcloth and one hand towel.
Not sure room was cleaned. Dirty towel on floor, trash in trash can, open bar of soap, beds messed up, no shampoo or body wash. Hairdryer didn't work. Had to wait for coffee to be made.
It was just fine, except that we didn’t have enough towels, and one of the 2 bath towels was folded, but dirty.
So so place
The part we stayed in was dated, white blankets had stains, only was given 1 used roll of toilet paper, 2 towels, and when they came in to "clean" they just took the trash out. They did not make beds, leave clean towels, or more toilet paper. Breakfast was not kept up, even with an hour left.
Good value for quick cheap stay,
Not good for longer than 2 nights.
The bed was comfortable. The TV didn't work. The clock was loud so had to unplug it. The morning breakfast was dismal at best. The pancakes were terrible. There was no beverage (juice/water). They only had milk and coffee to drink. They only had over ripe bananas for fruit. I will never stay here again.
Overall a good experience. However, the tub water switch was tricky and the breakfast was mediocre at best.
Would not recommend
The common areas and room were not very clean. The room had dirt and debris from a previous occupant on counters and the bathroom was not wiped down/cleaned thoroughly. The breakfast area was not fully working, no coffee/juice options. The food was minimal at best. I would not return and would select another option if in the area again.
Nice clean room and property, pool and hot tub. Comfortable bed
Breakfast food/beverage options were limited and appeared sub-par so we did not take advantage of that