酒店回复: Dear Valued Guest, Thank you for taking the time to share your recent experience with us. We sincerely apologize that your stay did not meet your expectations and that several aspects of your visit fell short of the standard we aim to provide.We are truly sorry to hear about the condition of your room and the musty smell you encountered upon arrival. Your comments regarding the breakfast service and overall appearance of the hotel are very concerning to us, as we strive to offer a comfortable and welcoming environment with a quality breakfast to start the day.We are currently reviewing our offerings and property updates to better meet the needs of our guests, and your feedback is invaluable in helping us prioritize these improvements.Should your travels bring you back to the Orillia area, we would love the opportunity to welcome you again and provide you with a much-improved experience. Please feel free to contact us directly should you wish to discuss your stay further.Kind regards,Best Western PLUS Mariposa Inn & Conference Centre

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed experience with us. We are truly sorry to hear about the multiple concerns you encountered during your stay at the Best Western PLUS Mariposa Inn.We also regret that your concerns were not addressed more appropriately upon checkout. Your feedback has been shared with our management team for immediate review, and we will be taking steps to ensure that proper procedures, communication, and service recovery measures are in place moving forward.We value your feedback and hope you might consider giving us an opportunity to provide you with the level of hospitality you rightfully expected.Kind regards,The Best Western PLUS Mariposa Inn Team

酒店回复: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at the Best Western PLUS Mariposa Inn. While we are pleased to hear that you appreciated our service and breakfast, we are very sorry to learn that the condition of your room did not meet your expectations.Your comments regarding the maintenance issues, outdated appearance, and cleanliness concerns are extremely important to us. We sincerely apologize for the disappointment you experienced and for any inconvenience this caused during your visit. Please be assured that we are addressing these matters with our housekeeping and maintenance teams to ensure improvements are made.We understand how important accurate online representation is and will also review our materials to ensure they reflect our property honestly. We value your feedback as it helps us to improve and provide a better experience for all our guests.Thank you again for bringing these issues to our attention, and we hope you might consider giving us another opportunity to provide you with a more comfortable stay in the future.Kind regards,The Best Western PLUS Mariposa Inn Team