酒店回复: Dear Valued Guest, Thank you for taking the time to share your recent experience with us. We sincerely apologize that your stay did not meet your expectations and that several aspects of your visit fell short of the standard we aim to provide.We are truly sorry to hear about the condition of your room and the musty smell you encountered upon arrival. Your comments regarding the breakfast service and overall appearance of the hotel are very concerning to us, as we strive to offer a comfortable and welcoming environment with a quality breakfast to start the day.We are currently reviewing our offerings and property updates to better meet the needs of our guests, and your feedback is invaluable in helping us prioritize these improvements.Should your travels bring you back to the Orillia area, we would love the opportunity to welcome you again and provide you with a much-improved experience. Please feel free to contact us directly should you wish to discuss your stay further.Kind regards,Best Western PLUS Mariposa Inn & Conference Centre
酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed experience with us. We are truly sorry to hear about the multiple concerns you encountered during your stay at the Best Western PLUS Mariposa Inn.We also regret that your concerns were not addressed more appropriately upon checkout. Your feedback has been shared with our management team for immediate review, and we will be taking steps to ensure that proper procedures, communication, and service recovery measures are in place moving forward.We value your feedback and hope you might consider giving us an opportunity to provide you with the level of hospitality you rightfully expected.Kind regards,The Best Western PLUS Mariposa Inn Team
酒店回复: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at the Best Western PLUS Mariposa Inn. While we are pleased to hear that you appreciated our service and breakfast, we are very sorry to learn that the condition of your room did not meet your expectations.Your comments regarding the maintenance issues, outdated appearance, and cleanliness concerns are extremely important to us. We sincerely apologize for the disappointment you experienced and for any inconvenience this caused during your visit. Please be assured that we are addressing these matters with our housekeeping and maintenance teams to ensure improvements are made.We understand how important accurate online representation is and will also review our materials to ensure they reflect our property honestly. We value your feedback as it helps us to improve and provide a better experience for all our guests.Thank you again for bringing these issues to our attention, and we hope you might consider giving us another opportunity to provide you with a more comfortable stay in the future.Kind regards,The Best Western PLUS Mariposa Inn Team
酒店回复: Dear Valued Guest,Thank you for taking the time to share your recent experience at the Best Western PLUS Mariposa Inn. We are pleased to hear that you found our beds comfortable and our staff both friendly and helpful — they will be delighted to know their efforts were appreciated.We sincerely apologize for any inconvenience caused by the ongoing restaurant renovations and the limited breakfast options during your stay. We understand how important a full breakfast is to our guests, and we look forward to offering our enhanced services once the renovations are complete.Your comments regarding the need for updates are also noted, and we are continually working toward improving our facilities to better meet guest expectations.Thank you again for your feedback, and we hope to welcome you back to experience the improvements firsthand.Kind regards,The Best Western PLUS Mariposa Inn Team
整体还不错，就是房间里的暖气半夜会发出滴答声，吵得我们睡不好。早上跟前台提了这事，但他们好像也没打算处理。
对我们来说，这是一个轻松愉快的夜晚。
毫无疑问，这是奥里利亚酒店里最好的欧陆式早餐。
隔音效果极佳，而且很有家的感觉。
前台非常干净，办理入住和退房时工作人员非常友好且有礼貌。
需要翻新
一切都显得陈旧破旧。我们到达时，我最小的孩子说：“我感觉我们就像在史酷比电影里一样。”
入住后，我很失望地发现，包含的全套早餐（预订酒店时的主要特色/选项）降级为欧陆式早餐（而且质量很差，甚至没有苹果或香蕉）。第二天早上我们甚至根本没吃早餐。
我甚至在早餐/第一天的时候听到其他客人在讨论酒店的糟糕状况。
我们入住时，房间里弥漫着霉味/潮湿的味道。
我们在路上走了7分钟，又经过了另一家BW酒店，后悔没有在那里预订。
我们和经理以及清洁工一起进入房间，走廊里有人主动提出帮忙搬行李。大约15分钟后，一名清洁工才进来，他几分钟前才看到我们进来。经理看到我们进来后，正试图开门，清洁工进来时，就在我们门外。我们进房间时，地板上有一堆脏床单，我们不得不把它们挪开。早餐不像欧陆式早餐，选择很少。尽管我们在退房时提出了这些问题，但他们也没有提供任何折扣。
一家人带着父母和幼儿一起旅行。总体来说，住宿舒适愉快。工作人员友好热情，乐于助人。早餐不错。露台区域漂亮开放。然而，房子比较老旧，需要维护。整体清洁度也有待提高——我们房间的角落里有蜘蛛网。我父母房间的排水管堵塞了，散发着难闻的气味。短期住宿的好选择！
总体来说，入住体验很愉快。然而，酒店的一些设施如果能翻新一下就更好了，因为很多设施都显得过时，而且磨损明显。我们的房间位于主楼层，靠近自动售货机区域，房间里弥漫着一股浓烈难闻的气味，弥漫在走廊里。虽然工作人员已经了解了气味问题，但目前尚不清楚他们是否采取了任何措施来解决这个问题。如果能进行一些翻新和维护，整体的宾客体验将会得到显著改善。
过时了！！！
服务不错，早餐也不错，但设施太过时了！！太失望了！一股泥泞的气味，建筑非常老旧。浴室天花板剥落，有补丁，浴缸排水口周围生锈，镜子和水槽出水口很脏。网上图片有误导性！！
这家酒店还不错。干净整洁，这对我来说很重要。员工很友好。但酒店设施有些老旧，而且存在一些问题。淋浴水无法完全关闭，房间里的咖啡机也坏了。
这栋楼可能需要翻新一下，可惜我们入住时餐厅正在装修，所以早餐种类有限。除此之外，床很舒服，工作人员也很友好，乐于助人。