酒店回复: Dear Susan,We are addressing the door latch, servicing laundry dryers, and restoring all ice machines. Team leaders are reinforcing quiet hours and smoke free areas with active rounds. Breakfast variety and replenishment are being improved. During a stay our desk can move you to a different room and resolve issues promptly. Your feedback helps us improve.Sincerely, Hotel Manager
酒店回复: Dear Mark,Thank you so much for your perfect 10/10 rating and for taking the time to share such detailed feedback. We’re delighted to hear that your stay exceeded your expectations and that you enjoyed our clean and comfortable rooms, friendly staff, and well-maintained pool. We’re also glad you enjoyed the breakfast selection and that your last-minute change brought you to us.We appreciate your thoughtful note regarding single-use plastics. Your feedback is important, and we’ll keep it in mind as we continue working toward more sustainable practices.It was a pleasure hosting you, and we look forward to welcoming you back again soon!
酒店回复: Dear Guest,We sincerely apologize for the inconvenience you faced during your check-in. We understand how frustrating this situation must have been, especially given your previous stay. Please know that our team is committed to providing excellent service to all guests, and we will review this matter internally to ensure this does not happen in the future. We hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager
酒店回复: Dear Christopher,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and that everything met your expectations.It was a pleasure having you with us, and we hope to welcome you back again soon for another great visit.Warm regards,Quality Inn Coliseum,North Charleston - 29418
酒店回复: Dear joseph,We’re truly sorry to hear about your experience. Cleanliness and guest satisfaction are our top priorities, and we sincerely regret that we did not meet your expectations. Your concerns will be addressed with our housekeeping teams to ensure improvements. We apologize for any rudeness you encountered, as every guest deserves respectful and professional service. We appreciate your feedback and regret that we fell short. Sincerely, Hotel Manager
5.0分
商务出差
原文
翻译提供方：Google
商务旅行住宿还可以，因为它能满足基本需求。早餐简单，网络服务良好，床也很舒服。不推荐家庭入住。
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酒店回复: Dear Danny,Thank you for sharing your feedback. We're glad to hear that our property met your needs during your business trip, especially with reliable internet, a comfortable bed, and a simple breakfast to start the day. We understand your perspective regarding family stays and appreciate your honest input. Your comments help us identify areas for improvement, and we’ll take them into consideration as we continue enhancing the overall guest experience. We hope to welcome you again on your next business visit.Sincerely, Hotel Manager
3.0分
其他
原文
翻译提供方：Google
干净，但当我们要毛巾时，他们表现得很不高兴，我们要求延迟退房，他们不停地敲门
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酒店回复: Thank you for your response Ms. Donna and we do apologize for inconvenience you face during your stay with us. we will try to provide our best service & do necessary improvement on your upcoming stay. we look forward to serve you better.
2.0分
其他
原文
翻译提供方：Google
酒店闺蜜
第一天晚上，酒店闺蜜们12点半就来敲门了
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酒店回复: Dear kenneth,We sincerely apologize for the disruption you experienced during your first night. Unwanted noise or disturbances, especially late at night, are not acceptable and certainly not the experience we want any guest to have. Your comfort, privacy, and safety are our priorities, and we take incidents like this seriously. We will be addressing this matter with our team to ensure all guests can enjoy a peaceful and respectful environment. Sincerely, Hotel Manager
还不错哈哈哈
一切都很平静，只是房间里有点烟味。而且房间里没有热水器，不过倒是有微波炉。
1/5 星
- 我们房间的门关不严
- 酒店里所有的烘干机都坏了
- 只有一台制冰机坏了，其他的都坏了或脏了
- 工作人员允许人们为所欲为，没有任何后果
- 有人在别人房间附近吸烟
- 早餐种类有限，而且不好
超出预期。
超出预期，很乐意再次入住。我们入住了两晚，发现员工和住宿条件都比我们预期的要好得多。房间干净实用，床很舒服，泳池运转良好，所有员工都很友好，看起来都很开心。
早餐很简单，但比其他同类酒店好得多，有华夫饼、吐司、司康饼、鸡蛋、麦片、茶、咖啡和果汁等等。
很高兴我们在最后一刻改变了主意，之前预订了相邻的酒店，后来换到了这家。
唯一的缺点（大多数北美酒店都这样）是，是时候淘汰一次性塑料制品了，用塑料袋包装塑料制品的时代必须结束了。
我居然不被允许入住这家酒店！我去办理入住手续并出示身份证时，他们说不让当地人入住！不过话说回来，我两周前才住过那里，当时并没有遇到这个问题！！客户服务简直糟透了！
我们住在北查尔斯顿体育馆参加一个活动。这是一个不错的、更便宜的休息选择。没什么特别的，但我们很高兴。
糟糕的体验。总的来说，设施很差劲。经理很粗鲁。床单和淋浴间里都有头发。我怀疑床单到底洗没洗过。换一家酒店吧。这地方太烂了。
商务旅行住宿还可以，因为它能满足基本需求。早餐简单，网络服务良好，床也很舒服。不推荐家庭入住。
干净，但当我们要毛巾时，他们表现得很不高兴，我们要求延迟退房，他们不停地敲门
酒店闺蜜
第一天晚上，酒店闺蜜们12点半就来敲门了