酒店回复: Dear Ray,Thank you for taking the time to share your feedback. I’m very sorry to hear about the issues you experienced during your stay, as this is not the standard we aim to provide. Your comments about the bed size, water pressure, and USB port have been noted, and we will work to address these concerns immediately.We’re also reviewing our breakfast offerings to ensure we meet guest expectations. I understand your decision to leave early and truly regret that we didn’t meet your needs.If there’s anything I can do to make things right, please don’t hesitate to reach out.

酒店回复: Dear Moises,Thank you for staying with us and sharing your experience. We're glad you found the room clean, but we're sorry to hear that some aspects did not meet your expectations.We’ll address the room condition and breakfast concerns with our team right away. Regarding the 8 charge, it may be tied to a one-night stay rate policy, but we’d be happy to clarify—please feel free to contact us directly.We appreciate your feedback and hope to better serve you in the future.

酒店回复: Estimado/a Huésped,Muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros. Nos alegra saber que disfrutó de nuestras habitaciones amplias y seguras, y que recibió un servicio atento por parte de nuestro personal de recepción.Agradecemos su sugerencia sobre la variedad en la barra de desayuno. Su opinión es muy valiosa y nos ayuda a mejorar para ofrecer una experiencia aún mejor a nuestros huéspedes.Esperamos tener el placer de darle la bienvenida nuevamente en su próxima visita a San Antonio. ¡Gracias por elegir Rodeway Inn!

酒店回复: Dear Mariam,Thank you so much for your wonderful feedback! We’re delighted to hear that everything was excellent from check-in to check-out. Your kind words mean a lot to our team, and we look forward to welcoming you back for another great stay soon.

酒店回复: Estimado Orel,Gracias por compartir sus comentarios con nosotros. Nos alegra saber que encontró una buena relación entre precio y calidad. Lamentamos que la limpieza no haya cumplido con sus expectativas y tomamos muy en serio su observación. Ya hemos compartido sus comentarios con nuestro equipo de limpieza para mejorar en este aspecto.Esperamos tener la oportunidad de darle la bienvenida nuevamente y brindarle una experiencia aún mejor.

酒店回复: Dear Mayra,Thank you for taking the time to share your experience with us! We truly appreciate your kind words about our friendly staff, clean rooms, and great value. It was our pleasure to host you during your visit to San Antonio, and we’re especially honored to welcome guests like you attending the Air Force graduation at Lackland AFB.We hope you had a wonderful time celebrating this special occasion, and we’d love to welcome you back whenever your travels bring you to San Antonio again. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.Safe travels, and thank you again for choosing Rodeway Inn!

酒店回复: Dear Eduardo,Thank you for staying with us and for taking the time to share your feedback. We truly apologize for the inconvenience you experienced with your room door. The safety and comfort of our guests are very important to us, and we are sincerely sorry that your concerns weren’t addressed more promptly.We understand how frustrating it must have been to deal with a door issue and not be relocated until late at night. That is not the experience we want any of our guests to have, and we’re using your feedback as a training opportunity for our team to respond quicker and more effectively in such situations.We appreciate your patience, and we hope you'll consider giving us another chance in the future to provide the quality stay you deserve. If you do return, please feel free to reach out to our front desk directly so we can personally ensure a smooth and comfortable visit.