酒店回复: Dear Xiaodong, Thank you for sharing your experience with us! We are pleased you had a great stay. We appreciate your kind comments regarding our calm atmosphere. We look forward to welcoming you back soon!Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
房间很大。虽然没有厨房用具和咖啡机，但很容易在前台预订。这里环境安静，出行也很方便。
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酒店回复: Dear Guest, It is great to know you had such a positive experience and found real value in your stay. The team at Extended Stay America truly appreciates your thoughtful feedback. We always aim to provide comfort and quality at a reasonable rate, and it is wonderful to see that reflected in your visit. We look forward to welcoming you back again soon. Sincerely Hotel Management
2.0分
情侣出游
原文
翻译提供方：Google
我们在床上发现了一只昆虫。
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酒店回复: Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next visit to the area.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
完美 ópti
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酒店回复: Dear Guest, It is great to know you had such a positive experience and found real value in your stay. The team at Extended Stay America truly appreciates your thoughtful feedback. We always aim to provide comfort and quality at a reasonable rate, and it is wonderful to see that reflected in your visit. We look forward to welcoming you back again soon. Sincerely Hotel Management
4.0分
其他
原文
翻译提供方：Google
感谢您精心准备必要的物品。不过，如果至少每两天进行一次简单的清洁会更好。
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酒店回复: Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
3.0分
其他
原文
翻译提供方：Google
这是非常不明智的
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酒店回复: Dear Delibeth, Thank you for sharing your thoughts. We’re sorry to hear that your experience did not meet your expectations. Guest comfort and satisfaction are important to us, and we appreciate feedback that helps us better understand areas where improvements may be needed. Your comments will be shared with the team to ensure we continue to enhance the quality of our services. We value your perspective and hope to have another opportunity in the future to provide a more positive and enjoyable experience that reflects the high standards we strive to maintain for every guest.Sincerely,Hotel Management
1.0分
其他
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No signage on the building exterior to indicate I was in the right place. The kitchen had a fridge, microwave and sink but no supplies. I had to ask for them, and received one fork, spoon, plate, etc. I requested a coffee pot but they had none, so I had to go out and buy one, along with my own sponge, soap and towels. Housekeeping upon request only but they didn't tell me that so after the third night I had to ask the front desk. Breakfast was a prepackaged muffin or granola bar. Not a place I'll return to.
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酒店回复: Dear Guest, We apologize for not meeting your expectations regarding your recent stay at our hotel, especially with certain in-room amenities, including the coffee and dishware. We are very sorry for the disappointment caused by the housekeeping policy. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, please know these services are always available upon request for an additional fee, including linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff clearly communicate our services and amenities upon arrival. In addition, we would like you to know that we are constantly working to improve signage and communication so that our guests do not encounter any difficulty locating our property. We hope you will bestow upon us another chance to host you. Sincerely,Hotel Management
5.0分
其他
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Heat works great. Could use a better ashtray for outside smokers. Something bigger by a chair. Could drop the price of kitchen items by a dollar would be nicer. Needs 24/7 access to coffee.
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酒店回复: Dear Guest, We are thrilled to hear that you would choose to stay with us again! It is always rewarding to know that our efforts to provide a comfortable and enjoyable experience are appreciated. Thank you for taking the time to share your feedback and for choosing Extended Stay America. We look forward to welcoming you back and making your next visit just as pleasant and memorable. Sincerely, Hotel Management
4.0分
其他
It was average but looked like the housekeeper spot cleans. The shower had smudge marks and the toilet had to be wiped down. The floor needed to be swept.
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酒店回复: Dear Guest, We are thrilled to hear that you would choose to stay with us again! It is always rewarding to know that our efforts to provide a comfortable and enjoyable experience are appreciated. Thank you for taking the time to share your feedback and for choosing Extended Stay America. We look forward to welcoming you back and making your next visit just as pleasant and memorable. Sincerely, Hotel Management
不错。
安静
房间很大。虽然没有厨房用具和咖啡机，但很容易在前台预订。这里环境安静，出行也很方便。
我们在床上发现了一只昆虫。
完美 ópti
感谢您精心准备必要的物品。不过，如果至少每两天进行一次简单的清洁会更好。
这是非常不明智的
No signage on the building exterior to indicate I was in the right place. The kitchen had a fridge, microwave and sink but no supplies. I had to ask for them, and received one fork, spoon, plate, etc. I requested a coffee pot but they had none, so I had to go out and buy one, along with my own sponge, soap and towels. Housekeeping upon request only but they didn't tell me that so after the third night I had to ask the front desk. Breakfast was a prepackaged muffin or granola bar. Not a place I'll return to.
Heat works great. Could use a better ashtray for outside smokers. Something bigger by a chair. Could drop the price of kitchen items by a dollar would be nicer. Needs 24/7 access to coffee.
It was average but looked like the housekeeper spot cleans. The shower had smudge marks and the toilet had to be wiped down. The floor needed to be swept.