酒店回复: Dear Xiaodong, Thank you for sharing your experience with us! We are pleased you had a great stay. We appreciate your kind comments regarding our calm atmosphere. We look forward to welcoming you back soon!Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
感谢您精心准备必要的物品。不过，如果至少每两天进行一次简单的清洁会更好。
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酒店回复: Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
3.0分
其他
原文
翻译提供方：Google
这是非常不明智的
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酒店回复: Dear Delibeth, Thank you for sharing your thoughts. We’re sorry to hear that your experience did not meet your expectations. Guest comfort and satisfaction are important to us, and we appreciate feedback that helps us better understand areas where improvements may be needed. Your comments will be shared with the team to ensure we continue to enhance the quality of our services. We value your perspective and hope to have another opportunity in the future to provide a more positive and enjoyable experience that reflects the high standards we strive to maintain for every guest.Sincerely,Hotel Management
2.0分
其他
Slow, inattentive desk service. Noisy room, right next to ice machine. No wash cloths for shower. Breakfast surpassingly stingy.
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酒店回复: Dear Steve, Thank you for sharing your feedback. We are glad you took the time to provide your thoughts, and we sincerely apologize for any inconvenience you experienced during your stay. Your observations regarding service and amenities have been shared with our management team, as we continually strive to enhance the overall guest experience. We value your perspective, and your comments help guide our efforts to improve. We hope to have another opportunity to welcome you and provide a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
3.0分
其他
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Kitchen sink drain not clean. The microwave was so dirty I refused to use it. The sheet covering the mattress was stained with a big reddish pink stain. ( not the fitted sheet)
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酒店回复: Dear Russell, Thank you for sharing your experience. We sincerely apologize that the condition of the kitchen sink and bedding fell short of your expectations. Maintaining a clean and welcoming environment is a priority for us, and your feedback has been shared with our housekeeping team for attention. We regret that these issues impacted your comfort during your stay and appreciate your honesty, as it helps us improve. We hope you will consider returning in the future, allowing us the opportunity to provide a more comfortable and thoroughly prepared room.Sincerely,Hotel Management
5.0分
其他
Best Extended Stay America I’ve stayed in. Will continue to use it on future trips to Buffalo to visit family.
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酒店回复: Dear Guest, Thank you for your feedback! We're thrilled to hear you had a great stay. We look forward to welcoming you back for another wonderful experience!
1.0分
其他
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Sketchy
As a 30 yo single woman, i felt unsecure. Room was disappointing- smelled like cigerettes. I tried to stay but it was bad so i left and went to my uncle's house and slept on his coach.
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酒店回复: Dear Alexandria,We are genuinely sorry to learn that your experience did not provide the sense of comfort you expected. Your feedback regarding the condition and scent of the room is deeply concerning, and we understand how unsettling this must have been. Please know that your comments have been shared with our team to ensure attention and corrective action. We continuously strive to provide a clean, secure, and welcoming environment for all guests, and we regret that we fell short in your case. We sincerely hope you will consider giving us another chance to restore your confidence with a more positive stay in the future.Sincerely,Hotel Management
1.0分
其他
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I've been at thousands of hotels over the years. Too much travel for work. Going to Buffalo for a family member's funeral. Didn't need much or expect much. This, by far, was the dirtiest and most run-down hotel I've been in. Hair all over the floor from past guests. Walls had holes and were unpainted. If it wasn't for the funeral and not wanting to search for another place, I would have. The Exercise room... EVERY machine was broken. Breakfast... coffee and a wrapped muffin. I don't know how it obtained such positive reviews. I'll have to think twice with ******* going forward.
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酒店回复: Dear David, We are truly sorry to learn that your stay did not meet expectations, especially during such a difficult time. Cleanliness and maintenance are top priorities, and it is disappointing to hear that they were not reflected in your experience. Your concerns have been shared with our team for improvements. Feedback like yours is invaluable in helping us make necessary changes. We regret any added stress caused during your visit and appreciate you taking the time to share your observations so we can work toward better service for future guests.Sincerely,Hotel Management
1.0分
家庭亲子
Tried to put me in a dirty room. Then despite my telling them I was on a time crunch took forever to get me into a clean one.
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酒店回复: Dear Tracey, Thank you for taking the time to provide your feedback. We sincerely apologize for the delay in accommodating you with a clean room, as we understand how important timely service is, especially when guests are on a schedule. Your comments have been shared with our management and housekeeping teams to ensure better efficiency and attention to guest needs moving forward. We appreciate your patience and honesty, as it helps us improve. We hope you will consider giving us another opportunity in the future to provide a smoother and more comfortable experience.Sincerely,Hotel Management
不错。
安静
感谢您精心准备必要的物品。不过，如果至少每两天进行一次简单的清洁会更好。
这是非常不明智的
Slow, inattentive desk service. Noisy room, right next to ice machine. No wash cloths for shower. Breakfast surpassingly stingy.
Kitchen sink drain not clean. The microwave was so dirty I refused to use it. The sheet covering the mattress was stained with a big reddish pink stain. ( not the fitted sheet)
Best Extended Stay America I’ve stayed in. Will continue to use it on future trips to Buffalo to visit family.
Sketchy
As a 30 yo single woman, i felt unsecure. Room was disappointing- smelled like cigerettes. I tried to stay but it was bad so i left and went to my uncle's house and slept on his coach.
I've been at thousands of hotels over the years. Too much travel for work. Going to Buffalo for a family member's funeral. Didn't need much or expect much. This, by far, was the dirtiest and most run-down hotel I've been in. Hair all over the floor from past guests. Walls had holes and were unpainted. If it wasn't for the funeral and not wanting to search for another place, I would have. The Exercise room... EVERY machine was broken. Breakfast... coffee and a wrapped muffin. I don't know how it obtained such positive reviews. I'll have to think twice with ******* going forward.
Tried to put me in a dirty room. Then despite my telling them I was on a time crunch took forever to get me into a clean one.