Rebecca greeted me at the front desk with a warm welcome. I was checked in quickly. I told her my first time staying here, and chose it due to the reviews on line.
The room was excellent! Clean, very comfortable bed linins and great kitchen area.
Elevator was quick and efficient.
I did not have breakfast (meeting my son for early lunch )
Location was easy to find and the outside grounds looked very nice.
Location is close to restaurants, shopping, gas stations and interstate.
Check out was just as easy.
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酒店回复: Thank you for sharing such wonderful feedback! We’re delighted to hear that Rebecca gave you a warm welcome and made your first stay with us smooth and enjoyable. It’s great to know you found your suite clean, comfortable, and well-equipped, and that our location worked out so conveniently for your visit.We truly appreciate you choosing us based on reviews, and we’re glad your experience lived up to your expectations. We hope to welcome you back again soon—maybe next time you’ll be able to enjoy our breakfast as well!Warm regards,Melissa HedgerGeneral Manager
5.0分
情侣出游
Facility itself was quiet; however so close to the freeway made the outside noise an unfavorable factor.
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酒店回复: “We’re glad you found the facility itself quiet and comfortable. We do understand that being close to the freeway can bring some outside noise, and we appreciate your feedback as it helps us look for ways to enhance our guests’ overall experience.”
4.0分
其他
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It was a nice hotel, nice outdoor area. The room was clean, however, the was a musty smell to it. Bed and pillows were very comfortable. Wouldn’t recommend the continental breakfast, just the coffee.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed our comfortable rooms, clean accommodations, and outdoor area. We regret the musty odor you noticed and will have our housekeeping team look into this promptly. We also appreciate your comments about breakfast, as it helps us identify areas for improvement. Your insights are valuable, and we hope to welcome you back for an even better stay.Warm regards,General Manager
3.0分
其他
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Overall good value for money. Staff was especially courteous. Our room was comfortable & clean.
The bathroom was very stuffy and has no exhaust fan, which poses difficulty when sharing the room with multiple people.
The floors are pealing vinyl plank in both bathroom and kitchen areas.
The thermostat in the bedroom does not work well.
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酒店回复: Thank you for sharing your feedback with us. We’re so glad to hear you found our property to be a good value and that our team’s courtesy made a positive impression on your stay. It’s also great to know you enjoyed the comfort and cleanliness of your room.We appreciate you bringing the bathroom ventilation, flooring, and thermostat concerns to our attention. Your observations are valuable and will be shared with our maintenance team so we can address these areas promptly.We hope to have the opportunity to welcome you back and provide an even better stay next time.Kind regards,Melissa HedgerGeneral Manager
3.0分
家庭亲子
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The toilet was running and we called down to the front desk. They said no one could fix it until Monday and it was Saturday. We were only staying one night but you could tell from the floor in the bathroom that this had been an issue for quite some time, as the floor was warped. We had to turn off the water to it so it was running.
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酒店回复: Thank you for sharing your feedback. I’m sorry for the inconvenience with the running toilet during your stay and that we were unable to have it repaired right away. I also want to assure you that the bathroom floor’s condition is not from the toilet running — the flooring has not been replaced since our opening, and we will be addressing it soon as part of our upcoming Property Improvement Plan. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a more comfortable stay.
1.0分
其他
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Won't be Staying at this Bridge any longer
Called on the way there to confirm our room was on the 1st floor cause we had dogs, they said it was. Arrived 3 hours later to be told our room wasn't available. They gave us a different room on the 2nd floor which was fine. Then we got in the room, only to find It wasn't in the best of condition. The windows didn't shut all the way. So you could hear the highway all day and night long. The kitchen sink faucet was falling apart. The tubs didn't drain well. And the remotes for the TVS didn't work properly. Upon opening them found that the batteries were leaking acid in them.
The night, before checkout. We asked to get a lake checkout for Sunday morning. Only to be told that a late checkout was not available for Sunday due to his manager saying so. The manager wasn't there, so I couldn't speak with him. He was just told he's not allowed to do it. I asked why he didn't know. I understand they want to have the staff out of there by a certain time on Sundays, but we've been going there for years. We stay there every time we come to town. We are rewards members, And they wouldn't budge, not to mention, it's almost $400 a night. I explained my dissatisfaction upon checkout, to the person at the front desk. They apologize and said there was nothing they could do.It's, it's the hotel, it's a manager. It's the company. I don't know, but for my money. I'll go elsewhere.
5.0分
其他
When we travel anywhere that has Staybridge that is where we stay. Easy booking, checkin and checkout.
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酒店回复: “Thank you for your loyalty! We’re delighted to hear that you enjoy staying with us and find our booking, check-in, and checkout process easy. We look forward to welcoming you on your next trip!”
5.0分
家庭亲子
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Great Hotel in a great a area. Close to lots of shopping and places to eat. Great parking and lots of area for dogs to go on walks. The interstate is a little loud, but you cant hear it in the hotel. And I kinda like the noise.
5.0分
其他
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The beds were comfortable except for the pull out couch (you could feel the springs) but my kids didn’t seem to mind. The breakfast was very good with a lot of great options. The morning staff during breakfast were friendly and helpful.
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酒店回复: Thank you so much for sharing your experience with us! We’re glad to hear you found the beds comfortable and that your kids enjoyed their stay—even if the pull-out couch wasn't the coziest. We truly appreciate your kind words about our breakfast and the morning team. They’ll be thrilled to know they made a positive impact on your visit. We hope to welcome you and your family back again soon!
5.0分
家庭亲子
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One of the laundry machine wasn’t working. It was nice to have a small kitchen, 2 queen beds in a private room and a pullout bed in the living area. For the price it was of great value!! Breakfast had great selection.
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酒店回复: Thank you so much for your feedback! We’re glad to hear you enjoyed the suite layout with the private room, pullout sofa, and small kitchen — it’s great to know the space and setup worked well for your needs. We’re also thrilled you found it to be a great value and that you enjoyed the breakfast selection!That said, I’m sorry to hear one of the laundry machines wasn’t working during your stay. I’ve reported this to our maintenance team so we can get it back up and running as quickly as possible — we know how important that amenity is, especially for longer visits.We hope to welcome you back again soon! If there’s anything we can do to make your next stay even better, feel free to reach out.
Rebecca greeted me at the front desk with a warm welcome. I was checked in quickly. I told her my first time staying here, and chose it due to the reviews on line.
The room was excellent! Clean, very comfortable bed linins and great kitchen area.
Elevator was quick and efficient.
I did not have breakfast (meeting my son for early lunch )
Location was easy to find and the outside grounds looked very nice.
Location is close to restaurants, shopping, gas stations and interstate.
Check out was just as easy.
Facility itself was quiet; however so close to the freeway made the outside noise an unfavorable factor.
It was a nice hotel, nice outdoor area. The room was clean, however, the was a musty smell to it. Bed and pillows were very comfortable. Wouldn’t recommend the continental breakfast, just the coffee.
Overall good value for money. Staff was especially courteous. Our room was comfortable & clean.
The bathroom was very stuffy and has no exhaust fan, which poses difficulty when sharing the room with multiple people.
The floors are pealing vinyl plank in both bathroom and kitchen areas.
The thermostat in the bedroom does not work well.
The toilet was running and we called down to the front desk. They said no one could fix it until Monday and it was Saturday. We were only staying one night but you could tell from the floor in the bathroom that this had been an issue for quite some time, as the floor was warped. We had to turn off the water to it so it was running.
Won't be Staying at this Bridge any longer
Called on the way there to confirm our room was on the 1st floor cause we had dogs, they said it was. Arrived 3 hours later to be told our room wasn't available. They gave us a different room on the 2nd floor which was fine. Then we got in the room, only to find It wasn't in the best of condition. The windows didn't shut all the way. So you could hear the highway all day and night long. The kitchen sink faucet was falling apart. The tubs didn't drain well. And the remotes for the TVS didn't work properly. Upon opening them found that the batteries were leaking acid in them.
The night, before checkout. We asked to get a lake checkout for Sunday morning. Only to be told that a late checkout was not available for Sunday due to his manager saying so. The manager wasn't there, so I couldn't speak with him. He was just told he's not allowed to do it. I asked why he didn't know. I understand they want to have the staff out of there by a certain time on Sundays, but we've been going there for years. We stay there every time we come to town. We are rewards members, And they wouldn't budge, not to mention, it's almost $400 a night. I explained my dissatisfaction upon checkout, to the person at the front desk. They apologize and said there was nothing they could do.It's, it's the hotel, it's a manager. It's the company. I don't know, but for my money. I'll go elsewhere.
When we travel anywhere that has Staybridge that is where we stay. Easy booking, checkin and checkout.
Great Hotel in a great a area. Close to lots of shopping and places to eat. Great parking and lots of area for dogs to go on walks. The interstate is a little loud, but you cant hear it in the hotel. And I kinda like the noise.
The beds were comfortable except for the pull out couch (you could feel the springs) but my kids didn’t seem to mind. The breakfast was very good with a lot of great options. The morning staff during breakfast were friendly and helpful.
One of the laundry machine wasn’t working. It was nice to have a small kitchen, 2 queen beds in a private room and a pullout bed in the living area. For the price it was of great value!! Breakfast had great selection.