Great hotel for a family - seperate bedrooms and decent breakfast make for a very pleasant stay!
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酒店回复: Dear Reviewer,Thank you so much for your wonderful feedback! We're delighted to hear that our suite layout worked well for your family and that you enjoyed the breakfast. Providing a comfortable and pleasant stay for families is something we take pride in, so your kind words mean a lot.We hope to welcome you back again soon!Warm regards,Melissa H.General Manager
4.0分
家庭亲子
It was good. It was too noisy to sleep due to traffic - I know you have no control over that.
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酒店回复: Thank you for taking the time to share your feedback with us. We're glad to hear that overall your stay was good. We’re truly sorry that the traffic noise impacted your rest. While it’s something we can’t fully control, we understand how important a quiet night’s sleep is and want every guest to feel comfortable.If your travels bring you back our way, please feel free to request a room on the quieter side of the building—we’re always happy to accommodate whenever possible.Thank you again for staying with us!
3.0分
朋友出游
Was good but pool and hot tub were closed for renovations. Would have been nice to know that before arrival
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed your stay overall and appreciate your understanding as we complete renovations to enhance our pool and hot tub area. We do apologize for any inconvenience, though please note that the closure was posted on all booking sites, including the one used for your reservation.We look forward to welcoming you back in the future to enjoy the refreshed amenities once the project is complete.Warm regards,Melissa HedgerGeneral Manager
3.0分
其他
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No online notice of pool closure, sad kids
We have had a great experience at the Sioux City Staybridge, so I selected this location in Sioux Falls. I think this location is needing some upkeep though. The laminate wood floor is peeling up in the rooms, creating a dangerous trip hazard for my elderly dad. When I booked a room, I also didn't know that the pool was closed for long term maintenance (all month long). I would not have booked this room if I knew that.
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酒店回复: Thank you for sharing your feedback. I’m very sorry for the disappointment caused by our pool being temporarily closed for approximately six weeks for maintenance. We understand how frustrating this can be, especially for families, and regret that the closure notice may not have been clear at the time of booking.Regarding the flooring in your suite, this issue can be addressed immediately, and we’ve taken steps to ensure it does not create a safety concern. We appreciate your loyalty to Staybridge Suites and hope to welcome you back once the pool reopens.Warm regards,Melissa HedgerGeneral Manager
3.0分
家庭亲子
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Made a reservation and upon arrival we found out the pool was closed due to renovations. If I would have known that we would have booked elsewhere. At least they could have given some discount. My 2 kids with me were not happy! Other than that our stay was ok. Breakfast was amazing with many options. The noise outside the room was a bit loud as we were next to the staircase.
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry that your family was disappointed to find the pool closed during your visit. Notices about the pool and hot tub renovation were posted on ******* and other booking sites to inform guests ahead of time, and I apologize if that information wasn’t clear at the time of your reservation.I’m glad to hear you enjoyed our breakfast selection, and we appreciate your comments about the noise near the staircase — we’ll certainly take that into consideration for future room assignments.We hope you’ll visit us again once our pool and hot tub renovations are complete so your family can enjoy the full experience.Warm regards,Melissa HedgerGeneral Manager
5.0分
家庭亲子
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It was a nice stay for a night. The room was spacious and comfortable. The hotel next door had some people being a little loud outside but I guess that is to be expected on a Friday night. The only down fall was the pool being closed for repair. I wish I would have known that before booking a non refundable room.
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酒店回复: Thank you for taking the time to share your feedback. We’re happy to hear you found your room spacious and comfortable during your stay. We do apologize for the pool being closed for repairs and for any inconvenience this caused. Your comments are appreciated, and we’ll make sure to communicate future maintenance updates more clearly.We hope to welcome you back soon for an even better experience.Warm regards,Melissa HedgerGeneral Manager
5.0分
家庭亲子
Very nice hotel. Breakfast buffet was wonderful. Room was spacious and clean. Highly recommend
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酒店回复: Thank you for your kind words! We're so pleased you enjoyed your stay, especially our wonderful breakfast buffet and spacious, clean accommodations. We truly appreciate your recommendation and hope to welcome you back again soon!Warm regards,Melissa HedgerGeneral Manager
5.0分
其他
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Rebecca greeted me at the front desk with a warm welcome. I was checked in quickly. I told her my first time staying here, and chose it due to the reviews on line.
The room was excellent! Clean, very comfortable bed linins and great kitchen area.
Elevator was quick and efficient.
I did not have breakfast (meeting my son for early lunch )
Location was easy to find and the outside grounds looked very nice.
Location is close to restaurants, shopping, gas stations and interstate.
Check out was just as easy.
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酒店回复: Thank you for sharing such wonderful feedback! We’re delighted to hear that Rebecca gave you a warm welcome and made your first stay with us smooth and enjoyable. It’s great to know you found your suite clean, comfortable, and well-equipped, and that our location worked out so conveniently for your visit.We truly appreciate you choosing us based on reviews, and we’re glad your experience lived up to your expectations. We hope to welcome you back again soon—maybe next time you’ll be able to enjoy our breakfast as well!Warm regards,Melissa HedgerGeneral Manager
5.0分
情侣出游
Facility itself was quiet; however so close to the freeway made the outside noise an unfavorable factor.
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酒店回复: “We’re glad you found the facility itself quiet and comfortable. We do understand that being close to the freeway can bring some outside noise, and we appreciate your feedback as it helps us look for ways to enhance our guests’ overall experience.”
4.0分
其他
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It was a nice hotel, nice outdoor area. The room was clean, however, the was a musty smell to it. Bed and pillows were very comfortable. Wouldn’t recommend the continental breakfast, just the coffee.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed our comfortable rooms, clean accommodations, and outdoor area. We regret the musty odor you noticed and will have our housekeeping team look into this promptly. We also appreciate your comments about breakfast, as it helps us identify areas for improvement. Your insights are valuable, and we hope to welcome you back for an even better stay.Warm regards,General Manager
Great hotel for a family - seperate bedrooms and decent breakfast make for a very pleasant stay!
It was good. It was too noisy to sleep due to traffic - I know you have no control over that.
Was good but pool and hot tub were closed for renovations. Would have been nice to know that before arrival
No online notice of pool closure, sad kids
We have had a great experience at the Sioux City Staybridge, so I selected this location in Sioux Falls. I think this location is needing some upkeep though. The laminate wood floor is peeling up in the rooms, creating a dangerous trip hazard for my elderly dad. When I booked a room, I also didn't know that the pool was closed for long term maintenance (all month long). I would not have booked this room if I knew that.
Made a reservation and upon arrival we found out the pool was closed due to renovations. If I would have known that we would have booked elsewhere. At least they could have given some discount. My 2 kids with me were not happy! Other than that our stay was ok. Breakfast was amazing with many options. The noise outside the room was a bit loud as we were next to the staircase.
It was a nice stay for a night. The room was spacious and comfortable. The hotel next door had some people being a little loud outside but I guess that is to be expected on a Friday night. The only down fall was the pool being closed for repair. I wish I would have known that before booking a non refundable room.
Very nice hotel. Breakfast buffet was wonderful. Room was spacious and clean. Highly recommend
Rebecca greeted me at the front desk with a warm welcome. I was checked in quickly. I told her my first time staying here, and chose it due to the reviews on line.
The room was excellent! Clean, very comfortable bed linins and great kitchen area.
Elevator was quick and efficient.
I did not have breakfast (meeting my son for early lunch )
Location was easy to find and the outside grounds looked very nice.
Location is close to restaurants, shopping, gas stations and interstate.
Check out was just as easy.
Facility itself was quiet; however so close to the freeway made the outside noise an unfavorable factor.
It was a nice hotel, nice outdoor area. The room was clean, however, the was a musty smell to it. Bed and pillows were very comfortable. Wouldn’t recommend the continental breakfast, just the coffee.