酒店回复: Hi Trevor D, Thank you for staying at our Holiday Inn Raleigh Downtown and sharing your feedback. I am glad to have been a host to one of our valued guests. We aim to provide comfortable accommodations for all our guests. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. We look forward to having another chance to welcome you back for a better experience. Safe travels, Glaiza G. Case Manager IHG Hotels and Resorts Service
1.0分
朋友出游
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Hotel reception staff not very welcoming, only one lift working. Phone wasn’t working. Room very tired, housekeeping didn’t tidy our room, they left beds unmade, moved dirty towels from bathroom and left dumped on the bed and moved rubbish from bathroom and left in middle of bedroom floor. Ceilings have mould on and furniture very tired and worn. No breakfast facilities available and extortionate parking costs.
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酒店回复: Hi michelle p, We appreciate you choosing the Holiday Inn Raleigh Downtown, where travel is a joy for all for your leisure stay. We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again. I have sent you a private message to discuss this further. I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHG Hotels & Resorts Service
2.0分
独自旅行
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I don't write many reviews, but after a stay there, I want to let people know that this feels like a shabby, worn hotel — chipped paint, missing tiles in elevator, stained carpets and furniture, etc. Not what I have come to expect from a Holiday Inn (and a $155 room rate). Musty smell. Good location in downtown Raleigh. I found the people who worked there to be pleasant, and I slept well, but next time I will examine other options.
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酒店回复: Hi JoseA4873, Thank you for choosing our Holiday Inn Raleigh Downtown to host your stay. We appreciate your business as one of our valued guests. Our hotel aims to deliver guest satisfaction and comfort. While we are glad you appreciate our staff, I am sorry about what happened. We value your feedback, and we'll use this to monitor and improve our hospitality services. Thank you again for making us part of your trip, and we hope to share with you a better service on your next visit. Safe travels, Mark Kaser T. Case Manager IHG Hotels & Resorts Service
1.0分
家庭亲子
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This is the worst hotel I’ve ever stayed in. In addition to the staff being rude and the elevators being out of service, one of the beds in our room was covered with urine soaked linens. It was clear the bedding had not been washed as the entire room smelled of urine. I would not recommend this hotel to anyone.
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酒店回复: Hi Toni M, We appreciate you staying at our Holiday Inn Raleigh Downtown for this trip and sharing your feedback. Thank you for doing business with IHG®Hotels and Resorts and choosing our hotel for your stay! We are determined to provide our guests with a pleasant time, and I apologize for what happened during your visit. I shared your sentiments with our hotel management and sent you a private message to obtain additional details about your stay. Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response. Sincerely, Grace L. Case Manager IHG Hotels & Resorts Service
2.0分
朋友出游
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Stayed at this location on 12/7/24. Woke up at 1240ish in the morning to someone attempting to enter my room with a key. I called to the front desk to report and the staff member stats “What’s up man” for 1 sir I’m a female. He goes to stat “I’m sorry you had a visitor in the system it shows cleaned”. Then at check out the manager who was very nasty tell me “You can call guest services if you have a problem” Literally Had To Sleep Like This
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酒店回复: Hello Tiesha W, We appreciate your feedback. It's great to hear from our valued guest. Thanks for your loyalty and thanks for always staying with our Holiday Inn. We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review. We hope to regain your trust and confidence in our service. Stay Safe! Carl J. eMedia Coordinator IHG Hotels and Resorts Service
2.0分
商务出差
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I wish I would have read recent reviews before booking. I'm not sure how this hotel has 3 1/2 stars. Here were things that could be better: - Very noisy, even on the 14th floor. There are trains that rumble by, garbage trucks that pick up trash at 3 am, emergency vehicle sirens, and even partiers that sound like they are right outside your window. Bring earplugs. - Only 1 operable elevator for the entire hotel means you will wait quite a while. - "Contintental breakfast" is some packaged pastries, yogurt, oatmeal, fruit and those boiled eggs in the package. You can heat up a bagel or toast in the toaster. Coffee and hot water but no juice. Also a sign that said "please limit to 2 items." Give me a break. - The room temperature was very difficult to regulate using the in-room a/c unit. It was either freezing or boiling. - A general dirty feeling throughout the room and hotel, and an odd scent that they tried to cover up but just made it worse :/ Here are things that were ok: - The staff was very nice. I felt bad for them because I'm sure they deal with complaints all day long. They should look for jobs where they don't have to deal with unhappy people all the time, because they were very helpful. - The shower water pressure was ok. - The bed wasn't terrible. - The hotel is convenient if you are attending a conference at the convention center. - The price is cheaper than most of the other hotels around (makes sense).
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酒店回复: Hello, Elizabeth B We are very interested in your opinion about your stay. We need insights like yours to improve our quality and constantly aim higher for the enjoyment of our guests. Thank you for choosing to stay at our Holiday Inn Raleigh Downtown. I have shared your opinion with the management of the hotel. Please, accept our apologies. Our staff will keep working to find ways to offer always an experience that always meets your expectations. The goal of our staff is to make you feel relaxed and at home. Our team can't wait to host you again and show you all the improvements and changes based on your valuable feedback. We hope to see you soon! Alejandro G. Case Manager IHG Hotels & Resorts Service
1.0分
家庭亲子
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Just don’t. I don’t leave a lot of reviews, but I just feel like I should warn future travelers not to stay here. The entire hotel smelled like gas and sewage. The bathrooms were ridiculously small and outdated. The hotel was very noisy from outside street noise and the breakfast was really bad.
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酒店回复: Hi Bradley C, We appreciate your feedback. It’s great to hear from our most valued guest. Thanks for your loyalty and for always staying with our Holiday Inn. We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further. We hope to regain your trust and confidence in our service. Stay Safe! Carl J. Case Manager IHG Hotels and Resorts Service
3.0分
商务出差
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Room 716 was fine for a week while working in the 2024 campaign. Clean, Keurig, basic toiletries, good wi-fi, hotish shower, comfortable bed (with no bedbugs). It’s true that the room is sparce, just one elevator for 20 floors, the complimentary breakfast is a joke – the large dining room suggests there once was a breakfast that consisted of more than small pre-packaged muffins, coffee and water -- the bathtub scarred, the “Serve yourself” drinks outrageous and the front desk unfriendly. But the neighborhood is leafy and quiet and there are two good restaurants next door (Taverna Agora and Second Empire) and a good seafood a bit farther – 42nd Street Oyster Bar. I got what I paid for but my more discerning wife would have had us out of here in minutes.
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酒店回复: Hi sabbaticalbill, We appreciate you for choosing to stay at our Holiday Inn Raleigh Downtown for this trip and for sharing your feedback. Thank you for doing business with IHG®Hotels and Resorts and choosing our hotel for your stay! We aim to give our guests an efficient stay in a place that feels fresh and focused only on the features and services you need; I am sorry we did not deliver this time. I shared your sentiments with our hotel management and trust that proper actions will be taken to avoid this from happening again. Until your next stop in the area, we look forward to hosting you again to redeem your confidence. Sincerely, Grace L. Case Manager IHG Hotels & Resorts Service
性价比高，位置也很好。
不要预订这家酒店！我通常不会发布完全负面的评论，但……这家假日酒店甚至不应该成为他们的酒店系列的一部分。我正试图联系某人，找出这家酒店的所有者，并告诉他们这一点。真是垃圾！！！！这是一个破旧、肮脏的地方。早在 2022 年就有文章指出，这家酒店计划被拆除。这或许可以解释这家酒店完全过时、凌乱的外观。所以他们不会投资或花钱拆除。我们住过漂亮的酒店，价格几乎是这里一晚价格的一半。去拆吧！
我们进入了一个肮脏的房间，柜台上放着某人的剩余水壶。空调不工作（吹风但房间整晚都很暖和）。浴室门由于框架弯曲甚至无法正常关闭。插座不工作。房间有异味。
Hotel reception staff not very welcoming, only one lift working. Phone wasn’t working. Room very tired, housekeeping didn’t tidy our room, they left beds unmade, moved dirty towels from bathroom and left dumped on the bed and moved rubbish from bathroom and left in middle of bedroom floor. Ceilings have mould on and furniture very tired and worn. No breakfast facilities available and extortionate parking costs.
I don't write many reviews, but after a stay there, I want to let people know that this feels like a shabby, worn hotel — chipped paint, missing tiles in elevator, stained carpets and furniture, etc. Not what I have come to expect from a Holiday Inn (and a $155 room rate). Musty smell. Good location in downtown Raleigh. I found the people who worked there to be pleasant, and I slept well, but next time I will examine other options.
This is the worst hotel I’ve ever stayed in. In addition to the staff being rude and the elevators being out of service, one of the beds in our room was covered with urine soaked linens. It was clear the bedding had not been washed as the entire room smelled of urine. I would not recommend this hotel to anyone.
Stayed at this location on 12/7/24. Woke up at 1240ish in the morning to someone attempting to enter my room with a key. I called to the front desk to report and the staff member stats “What’s up man” for 1 sir I’m a female. He goes to stat “I’m sorry you had a visitor in the system it shows cleaned”. Then at check out the manager who was very nasty tell me “You can call guest services if you have a problem” Literally Had To Sleep Like This
I wish I would have read recent reviews before booking. I'm not sure how this hotel has 3 1/2 stars. Here were things that could be better: - Very noisy, even on the 14th floor. There are trains that rumble by, garbage trucks that pick up trash at 3 am, emergency vehicle sirens, and even partiers that sound like they are right outside your window. Bring earplugs. - Only 1 operable elevator for the entire hotel means you will wait quite a while. - "Contintental breakfast" is some packaged pastries, yogurt, oatmeal, fruit and those boiled eggs in the package. You can heat up a bagel or toast in the toaster. Coffee and hot water but no juice. Also a sign that said "please limit to 2 items." Give me a break. - The room temperature was very difficult to regulate using the in-room a/c unit. It was either freezing or boiling. - A general dirty feeling throughout the room and hotel, and an odd scent that they tried to cover up but just made it worse :/ Here are things that were ok: - The staff was very nice. I felt bad for them because I'm sure they deal with complaints all day long. They should look for jobs where they don't have to deal with unhappy people all the time, because they were very helpful. - The shower water pressure was ok. - The bed wasn't terrible. - The hotel is convenient if you are attending a conference at the convention center. - The price is cheaper than most of the other hotels around (makes sense).
Just don’t. I don’t leave a lot of reviews, but I just feel like I should warn future travelers not to stay here. The entire hotel smelled like gas and sewage. The bathrooms were ridiculously small and outdated. The hotel was very noisy from outside street noise and the breakfast was really bad.
Room 716 was fine for a week while working in the 2024 campaign. Clean, Keurig, basic toiletries, good wi-fi, hotish shower, comfortable bed (with no bedbugs). It’s true that the room is sparce, just one elevator for 20 floors, the complimentary breakfast is a joke – the large dining room suggests there once was a breakfast that consisted of more than small pre-packaged muffins, coffee and water -- the bathtub scarred, the “Serve yourself” drinks outrageous and the front desk unfriendly. But the neighborhood is leafy and quiet and there are two good restaurants next door (Taverna Agora and Second Empire) and a good seafood a bit farther – 42nd Street Oyster Bar. I got what I paid for but my more discerning wife would have had us out of here in minutes.