酒店回复: Dear Guest,We’re sorry to hear about your experience. Your comments regarding the room condition and breakfast quality are important, and we’ll be addressing these concerns with our team to improve future guest stays.Sincerely, General Manager Econo Lodge Research Triangle Park
5.0分
其他
SUPERBLY gracious staff, very clean & tidy room, the most reasonable dov-fees I've ever paid, plenty pf parking . A perfect stop on my cross-country road trip!
展开
酒店回复: Dear Karen,We are delighted to hear that you had such a wonderful stay with us. It is fantastic that you found our staff gracious, your room clean and tidy, and the parking convenient. We are also pleased that our rates added value to your visit and made your cross-country trip more enjoyable. Your kind words mean a lot to our team and inspire us to continue providing excellent service to every guest.Sincerely,Hotel Manager
1.0分
家庭亲子
No towel, bathtub didn’t drain water, burn marks in comforter, entire room smelled like smoke, room was not clean
展开
酒店回复: Dear Guest,We’re very sorry for the condition of your room and the inconveniences you experienced. This is not the standard we aim to provide. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate improvements.Sincerely, General Manager
5.0分
商务出差
The staff was exceptional. I stayed here twice and they were very friendly, patient and helpful with checking in and being available and aware.
展开
酒店回复: Dear Diane ,We are delighted to know that you had such a positive experience with our team. It is wonderful to hear that our staff’s friendliness, patience, and attentiveness made your stays enjoyable. Providing warm and helpful service is something we take great pride in. We truly appreciate your kind words and look forward to welcoming you again soon.Sincerely,Hotel Manager
1.0分
其他
展开
I checked into this hotel last night and was bitten by bedbugs. I reported it to the front desk this morning and left photos of the evidence, the dead bedbugs, and a message for the manager. My skin is still red, swollen, and itchy. The hotel has yet to offer any explanation.
展开
酒店回复: Dear Guest,Thank you, Wen, for sharing your experience. We are deeply sorry to hear about the issues you encountered and the discomfort it caused. Your feedback is taken very seriously and will help us improve our procedures to ensure the safety and comfort of all guests in the future.Sincerely, Hotel Manager
4.0分
商务出差
Not Awful
fairly comfortable. Some sketchy people hanging around property. Could use some painting and maintenance, but overall it was fairly clean
展开
酒店回复: Dear Guest,We appreciate you sharing your feedback. We are glad that you found your stay fairly comfortable and the property clean. We understand your concerns regarding maintenance and the surrounding area, and your comments will help us improve both the appearance and overall guest experience for future visits.Sincerely,Hotel Manager
4.0分
其他
Hairdryer does not work. Little toilet paper. Too few towels. Not a bad place but not a good place. Would probably not stay here again unless we had to.
展开
酒店回复: Dear Guest,We appreciate you sharing your feedback. While we are glad you stayed with us, we understand that the issues with the hairdryer, limited towels, and toilet paper impacted your experience. Your comments will help us address these concerns and improve our services for future guests.Sincerely,Hotel Manager
4.0分
朋友出游
The staff was friendly & kind. The room was clean, but quite stuffy, musty smelling. Extremely quiet, which I appreciated.
展开
酒店回复: Dear Guest,"Thank you for your feedback! We’re glad you found our staff friendly and enjoyed the quiet, clean room. We apologize for the musty smell and will look into improving the air circulation for future guests. We hope to welcome you back soon!"Sincerely, General Manager
2.0分
其他
展开
Room was adequate but very run down. Breakfast was very limited and not good. Felt unsafe, but primarily due to being awakened at 7a by other guest banging on the door and threatening to shoot us through the wall if we didn’t stop tapping on the wall (we were asleep in have no understanding of the tapping)
展开
酒店回复: Dear Guest,Thank you for your feedback. We’re very sorry to hear about your experience and the safety concerns you encountered. Your comments are taken seriously, and we will review our security and guest management procedures to prevent situations like this in the future.Sincerely, General Manager
这是一家很安静的酒店。周边有很多很棒的餐厅可供选择。我在这里住得很愉快。
房间里有霉味，不通风，早餐很差……
SUPERBLY gracious staff, very clean & tidy room, the most reasonable dov-fees I've ever paid, plenty pf parking . A perfect stop on my cross-country road trip!
No towel, bathtub didn’t drain water, burn marks in comforter, entire room smelled like smoke, room was not clean
The staff was exceptional. I stayed here twice and they were very friendly, patient and helpful with checking in and being available and aware.
I checked into this hotel last night and was bitten by bedbugs. I reported it to the front desk this morning and left photos of the evidence, the dead bedbugs, and a message for the manager. My skin is still red, swollen, and itchy. The hotel has yet to offer any explanation.
Not Awful
fairly comfortable. Some sketchy people hanging around property. Could use some painting and maintenance, but overall it was fairly clean
Hairdryer does not work. Little toilet paper. Too few towels. Not a bad place but not a good place. Would probably not stay here again unless we had to.
The staff was friendly & kind. The room was clean, but quite stuffy, musty smelling. Extremely quiet, which I appreciated.
Room was adequate but very run down. Breakfast was very limited and not good. Felt unsafe, but primarily due to being awakened at 7a by other guest banging on the door and threatening to shoot us through the wall if we didn’t stop tapping on the wall (we were asleep in have no understanding of the tapping)