酒店回复: Hello David,We appreciate you taking the time to share your feedback with us. Your comments will be shared with the team for further review and improvement. We hope to welcome you back in the future for a better experience.
1.0分
家庭亲子
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ask them to clean your room and everything and very upset with them walked around in the room of a morning. My feet were black on the bottom and like I said, notice dead bugs laying around in the corners.
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酒店回复: Hello Martha,We appreciate you taking the time to share your feedback. Cleanliness is a top priority for us, and we take your concerns very seriously. We will make sure to address this with our housekeeping team to improve our standards moving forward. Thank you for bringing this to our attention, as guest experiences help us enhance our services for all visitors.
1.0分
情侣出游
I didn't stay there. It appeared unsafe. I have requested a refund and the manager requested a refund for us.Have not received it yet.
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酒店回复: Hello Waymon,Thank you for sharing your feedback. We understand safety is a priority for our guests, and we take these concerns seriously. Please follow up directly with management regarding your refund status, as they will provide you with the most accurate information. We hope you will consider staying with us in the future for a more positive experience.
2.0分
家庭亲子
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What I didn’t like about it was said they had food there for breakfast. There was none and it said on the thing that I cleaned the rooms daily they didn’t do that. I know it would be better to have a coffee pot in the rooms for the people to use.
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酒店回复: Hello Martha,Thank you for your feedback regarding your recent stay. We appreciate your comments about breakfast offerings and room cleaning frequency. Your suggestion for in-room coffee pots is valuable, and we will share it with our management team for consideration. We strive to enhance our guests’ experiences and take all feedback seriously as we work to improve our services. We hope to have the opportunity to serve you better in the future.
1.0分
家庭亲子
Sheets were gross. Bathtub was full of water. There were flys all over the room
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酒店回复: Hello Zachary, We appreciate your feedback regarding your recent stay. Cleanliness is important to us, and we take your comments seriously. Your experience will be addressed with our team to ensure that we maintain the high standards we aim for. Thank you for sharing your concerns, as they help us improve for future guests. Please feel free to reach out to our management team for further discussion on your experience.
1.0分
其他
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It was my fault booking a smoking room and I can’t believe these are still allowed. He tried to accommodate to switch, but only was able to do one. I asked how bad does it smell and he mention it would be faint, and it definitely is not. I get it is my fault, and I opt for this since it was cheap. It really is what you pay for, and if you can afford to spend more just do it.
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酒店回复: Hello Chanel,We are sorry to hear about your experience with the smoking room. We always strive to accommodate our guests' needs to the best of our ability. Your feedback is valuable, and we will continue to work on providing the best experience for all our guests. Thank you for sharing your thoughts with us.
3.0分
情侣出游
Says has continental breakfast but could not find anything but coffee
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酒店回复: Hello shannon, We apologize if you encountered any inconvenience regarding our breakfast offerings. Our continental breakfast does include various items, and we regret if your expectations were not met on this occasion. Your feedback is valuable, and we will review our breakfast options to ensure a satisfying experience for all guests in the future.
2.0分
其他
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The light in the bathroom didn't work whatsoever and when we called they did send someone up with a light bulb but when they got there they noticed they weren't able to fix it with just a light bulb and that maintenance needed to in fact be the one to do so..so we showered in the dark ..the floors need to be mopped after stayed from a guest cause you can tell the floor is never touched but I seen that when I saw the cleaning lady the next morning cleaning other rooms. And the cleaning products smell is foul and to strong.
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酒店回复: Hello Kara, I'm sorry to hear about the inconveniences you experienced during your stay. We apologize for the issues with the bathroom light and cleanliness. We appreciate your feedback and will address these concerns with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.
5.0分
商务出差
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Honestly best hotel stay we've ever had. Breakfast is the best. Everything super clean and quiet. Travel a lot for work. So good we want to come back on vacation.
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酒店回复: Hello Billy,We are thrilled to hear about your exceptional experience and that you enjoyed our breakfast offerings and cleanliness. It would be our pleasure to welcome you back for a vacation in the future. Thank you for choosing our hotel for your stay.
1.0分
其他
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The pictures on the site of the rooms, the lobby, and the "breakfast area" are complete lies.
The bed was uncomfortable, and the pillows were terrible. We had a small sofa in the room that Abraham Lincoln probably sat on. There was a paper towel shoved in a hole in ceiling in the bathroom as a patch.
Just totally upsetting what they show you you're renting and what you actually are getting. DO NOT USE.
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酒店回复: Hello Jason, We regret to hear about your disappointment with your stay experience. We appreciate your feedback and will share it with our team for review and improvement purposes. Our aim is always to meet and exceed guest expectations. Your concerns will be addressed to enhance future guest experiences.
不
ask them to clean your room and everything and very upset with them walked around in the room of a morning. My feet were black on the bottom and like I said, notice dead bugs laying around in the corners.
I didn't stay there. It appeared unsafe. I have requested a refund and the manager requested a refund for us.Have not received it yet.
What I didn’t like about it was said they had food there for breakfast. There was none and it said on the thing that I cleaned the rooms daily they didn’t do that. I know it would be better to have a coffee pot in the rooms for the people to use.
Sheets were gross. Bathtub was full of water. There were flys all over the room
It was my fault booking a smoking room and I can’t believe these are still allowed. He tried to accommodate to switch, but only was able to do one. I asked how bad does it smell and he mention it would be faint, and it definitely is not. I get it is my fault, and I opt for this since it was cheap. It really is what you pay for, and if you can afford to spend more just do it.
Says has continental breakfast but could not find anything but coffee
The light in the bathroom didn't work whatsoever and when we called they did send someone up with a light bulb but when they got there they noticed they weren't able to fix it with just a light bulb and that maintenance needed to in fact be the one to do so..so we showered in the dark ..the floors need to be mopped after stayed from a guest cause you can tell the floor is never touched but I seen that when I saw the cleaning lady the next morning cleaning other rooms. And the cleaning products smell is foul and to strong.
Honestly best hotel stay we've ever had. Breakfast is the best. Everything super clean and quiet. Travel a lot for work. So good we want to come back on vacation.
The pictures on the site of the rooms, the lobby, and the "breakfast area" are complete lies.
The bed was uncomfortable, and the pillows were terrible. We had a small sofa in the room that Abraham Lincoln probably sat on. There was a paper towel shoved in a hole in ceiling in the bathroom as a patch.
Just totally upsetting what they show you you're renting and what you actually are getting. DO NOT USE.