酒店回复: Thank you for taking the time to complete this survey. Your feedback is important to us and we will address the issues you mentioned. We wish you safe travels and hope to see you again.
3.0分
其他
原文
翻译提供方:Google
早餐不补货
住宿合理。早餐时,我在关门前40分钟到达,工作人员只说没有酸奶和香蕉可以更换。
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酒店回复: Thank you for taking the time to complete this survey. I'm sorry we ran out of yogurt and bananas, we will address this immediately. Thank you for bringing it to my attention. We wish you safe travels and look forward to seeing you again soon.
4.0分
家庭亲子
原文
翻译提供方:Google
强调酒店的清洁度
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酒店回复: Thank you for taking the time to complete this survey. Your feedback is important to us. We look forward to seeing you again soon.
5.0分
其他
原文
翻译提供方:Google
非常好
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酒店回复: Thank you for the kind words. We look forward to seeing you again soon.
5.0分
情侣出游
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Our stay was excellent! The room was spotless and wonderfully quiet, and the staff were friendly and welcoming. The breakfast offered a good variety and plenty to choose from. Great value for the price — we were very satisfied with our stay.
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酒店回复: Thank you for taking a minute to complete a review of your recent stay here at Comfort Inn & Suites - St. Andrew's. We are glad that you enjoyed your stay with us. We greatly value feedback from our guests. Your comments will be shared with the staff and management. We wish you safe travels and hope to see you again soon.
1.0分
其他
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I rarely leave reviews, but this experience was absolutely unacceptable. From the moment I stepped off the elevator, I was hit with a horrible smell — a mix of mildew, old carpet, and who knows what else. Upon entering the room, the odor from the bathroom was overwhelming, as if it hadn’t been cleaned at all. There were visible stains on the bedding, and it was clear the room hadn’t been properly cleaned in a long time.
I went to the front desk for help, but instead of resolving the issue, they had me check several other rooms — all with the same problems. The staff offered no real assistance or concern. Out of sheer frustration, I ended up cleaning the room myself with supplies I went out and bought. No guest should ever have to scrub and disinfect a hotel room just to make it livable.
The entire property felt neglected — from the elevator to the hallways, and the odor lingered everywhere. We didn’t even bother eating there, because honestly, if they can’t keep the rooms clean, how can anyone trust that the kitchen utensils are being washed properly?
I would not recommend this hotel to anyone, even for a single night. It’s clear they don’t care about cleanliness, maintenance, or guest comfort. Save yourself the disappointment and stay somewhere else
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酒店回复: Thank you for taking the time to complete a review of your recent stay here at Comfort Inn & Suites - St. Andrew's. Feedback from our guests is very important to us. We sincerely apologize that the hotel did not meet your expectations. Your comments/concerns will be shared with hotel management and owners. We wish you safe travels.
3.0分
商务出差
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Staff was really nice. Nice size room for the money but needs good cleaning as the carpet felt dirty and the bathroom looks as if it were halfway redone. Shower head had mold.
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酒店回复: Thank you for taking the time to complete this survey. We appreciate your feedback. I will share your comments with our team to ensure we are doing everything we can to provide an excellent guest experience. We look forward to seeing you again.
4.0分
其他
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Stayed here on our way to a resort we had booked. Proximity to St Andrews area was a priority when looking for options. Price was lower than anticipated. Pool and workout area were nice and clean. Breakfast was a plus. Room was clean and comfortable. Will consider staying here again and even longer than one night in the future.
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酒店回复: Thank you for taking the time to complete a review of your recent stay at Comfort Inn & Suites - St. Andrew's. We are glad that you enjoyed your stay with us. Your comments will be shared with our staff. We wish you safe travels and hope to see you again soon.
入住非常顺利。工作人员热情友好。整个酒店都很干净,唯一美中不足的是床,太硬太僵了,但除此之外,这次入住体验非常棒。
物有所值
房间不错,床很舒服,早餐也不错。泳池也不错。
第一个房间因难闻的霉味而被拒绝。预订的房型已经没有了,所以我们不得不选择另一间房。整个酒店都有股霉味,我们的新房间只比第一间稍微淡一些。房间里加湿器声音很大,空调发出刮擦声。窗帘没有关好,停车场巨大的聚光灯也照了进来。几乎没有眨眼的睡眠。我不推荐这家酒店,酒店确实需要进行重大改造。
早餐不补货
住宿合理。早餐时,我在关门前40分钟到达,工作人员只说没有酸奶和香蕉可以更换。
强调酒店的清洁度
非常好
Our stay was excellent! The room was spotless and wonderfully quiet, and the staff were friendly and welcoming. The breakfast offered a good variety and plenty to choose from. Great value for the price — we were very satisfied with our stay.
I rarely leave reviews, but this experience was absolutely unacceptable. From the moment I stepped off the elevator, I was hit with a horrible smell — a mix of mildew, old carpet, and who knows what else. Upon entering the room, the odor from the bathroom was overwhelming, as if it hadn’t been cleaned at all. There were visible stains on the bedding, and it was clear the room hadn’t been properly cleaned in a long time.
I went to the front desk for help, but instead of resolving the issue, they had me check several other rooms — all with the same problems. The staff offered no real assistance or concern. Out of sheer frustration, I ended up cleaning the room myself with supplies I went out and bought. No guest should ever have to scrub and disinfect a hotel room just to make it livable.
The entire property felt neglected — from the elevator to the hallways, and the odor lingered everywhere. We didn’t even bother eating there, because honestly, if they can’t keep the rooms clean, how can anyone trust that the kitchen utensils are being washed properly?
I would not recommend this hotel to anyone, even for a single night. It’s clear they don’t care about cleanliness, maintenance, or guest comfort. Save yourself the disappointment and stay somewhere else
Staff was really nice. Nice size room for the money but needs good cleaning as the carpet felt dirty and the bathroom looks as if it were halfway redone. Shower head had mold.
Stayed here on our way to a resort we had booked. Proximity to St Andrews area was a priority when looking for options. Price was lower than anticipated. Pool and workout area were nice and clean. Breakfast was a plus. Room was clean and comfortable. Will consider staying here again and even longer than one night in the future.