Excellent Service, Location, Atmosphere and Rooms Excellent Service, Location, Atmosphere and Rooms Excellent Service, Location, Atmosphere and Rooms
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酒店回复: Dear Kuratul, Thank you for taking the time to share your review and rating. We are delighted to hear that you had a positive experience while at the resort. We look forward to welcoming you back soon for another memorable experience. Kind Regards,
5.0分
商务出差
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Very serene environment, great atmosphere, the rooms were sparkling clean and comfortable, mouthwatering menus (breakfast and lunch) and a relaxing time at the Maisha Spa.
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酒店回复: Dear Icmuha, Thank you for taking the time to share your review and rating. We are delighted to hear that you had a positive experience while at the resort. We look forward to welcoming you back soon for another memorable experience. Kind Regards,
5.0分
商务出差
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Excellent customer care service, great services, excellent spa &gym, i enjoyed every bit while at Serena, as a team we enjoyed our stay, every lake victoria Serena kigo staff was welcoming, smiling
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酒店回复: Dear A3284REedwint, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that our customer care, spa, gym, and overall services made your experience memorable. We look forward to hosting you soon.
5.0分
家庭亲子
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Wonderful resort. Rooms away from the main hotel reception and restaurant area. Clean and comfortable rooms. Great facilities that include a pool and spa services. It's a place to come for relaxation away from the hustle and bustle of Kampala. Restaurant offers a good a la carte menu; and, on certain nights buffet options for a fixed price. Good quality food. A nice relaxing stay. Highly recommend.
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酒店回复: Dear Ms. V, Thank you for taking the time to share your wonderful review and for rating us. We are delighted to hear that you had a positive and relaxing experience at the resort. We look forward to welcoming you back soon. Kind Regards,
4.0分
情侣出游
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Gorgeous resort by the Lake Victoria side. Spacious Rooms. Close to the highway to the Airport. Late check out free of charge up to 5:00PM for 2 nights stay was excellent as our flight was on QR at 5:30PM. We conveniently checked out at 2:00PM
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酒店回复: Dear Samuel Mugisha, Thank you for taking the time to share your wonderful review and rating. We are delighted to hear that you enjoyed the lakeside setting, spacious rooms and that the late check out suited your travel plans. We look forward to welcoming you back to the resort. Regards,
酒店的位置很好。不幸的是，到达房间后发现WIFI无法使用，这本身并不是一个大问题，但关于这个的问题根本没有被认真对待。经过一番折腾，我坚持要和儿子和他女朋友在同一栋楼的房间（反正我不明白为什么他们被安排在其他地方。餐饮行业你必须立即付款。密切关注账单是因为他们很有创意，而且价格包括小费，最后一天我们的门通行证被封锁了，这也很难解决，他们想向我们收取额外费用。游泳池很好，但是。我们的建议是离开这家酒店，因为尽管有很多星级酒店，但还有更好的酒店。
我来过这里很多次，但有一次在前台办理入住时被耽搁了一个多小时。不过，我入住的最后一天，餐厅里一位和蔼可亲的女士Vanessa让我心情愉悦。她非常乐意解答我关于饮食的任何疑问，还帮我在厨师和餐桌之间牵线搭桥。
我们在这里预订了 5 晚，这是一个大错误，只根据 5 星级评价、设施和码头餐厅预订。酒店餐厅的员工培训不足，不知道他们在做什么。厨师无法准备饭菜，菜单上一半的菜品都没有。我们从来没有收到我们点的饭菜，其中一顿饭完全不能吃。早餐很荒谬，因为当酒店不忙的时候，它从自助早餐变成了员工所说的“点菜”，我们再次无法得到我们点的菜，从上来的牛奶凝结到食物煮得太熟。有一次早餐我们点了奶酪和饼干，但送来的时候没有饼干，当我们要求饼干时，他们给了我们酥饼。除此之外，当时正在进行大规模的建筑工程（从 4 月开始，虽然我们预订时正在进行，但没有人告诉我们有关建筑工程的信息）。在最后一天，我们决定去高尔夫/码头餐厅，结果发现那里正在举行婚礼，尽管那里有额外的设施，但婚礼没有使用，工作人员却对我们很不礼貌，并建议我们只有打高尔夫球的人才能使用。我们收到的傲慢眼神令人震惊，就好像我们是他们踩踏的东西一样。房间很好，照看房间的团队和礼宾部都很好。我们再也不会住在这家酒店了，在乌干达的最后几天，我们预订了恩德培的 Protea 酒店，那里好多了。
价格与性能不成比例。泳池酒吧的服务特别慢，有时甚至不友好。晚上吃饭时，服务员对我们点的饮料送来表示不满。在其他日子里，我们等了一个小时才吃三明治，又等了一个小时才喝不含酒精的鸡尾酒，尽管女服务员比客人还多。在该国其他地方，我们以不同的价格类别睡觉和吃饭，服务总是很快且非常友好。迷你吧（咖啡）甚至没有补充。在健身室做瑜伽是不可能的，因为电视一直开着——当我要求时，我不被允许带她到一个安静的地方（露台、房间）。当我问是否可以乘船游览时，我只得到了简短的答复说船坏了。建筑群内几乎全天都使用电锯和挖掘机 - 我们习惯于在施工期间预订时获悉这一情况。午餐是不可能的，我们希望能够回到坎帕拉的旅馆......我们绝对不会回来。包括大洋洲在内的各大洲的五星级体验，当然是这里表现最差的。
我们在这里享用了一顿丰盛的午餐，欣赏着维多利亚湖的美景。我们俩都点了一份罗非鱼。我点了一份淋着美味椰子酱的，我女朋友点了一份烤罗非鱼。它们个头真大！我们的女服务员非常热情友好。我们花了大约40美元，还加了饮料。之后，我们在酒店周围悠闲地散步，来到了湖边。湖边离市中心有点远，但绝对值得。
Excellent Service, Location, Atmosphere and Rooms Excellent Service, Location, Atmosphere and Rooms Excellent Service, Location, Atmosphere and Rooms
Very serene environment, great atmosphere, the rooms were sparkling clean and comfortable, mouthwatering menus (breakfast and lunch) and a relaxing time at the Maisha Spa.
Excellent customer care service, great services, excellent spa &gym, i enjoyed every bit while at Serena, as a team we enjoyed our stay, every lake victoria Serena kigo staff was welcoming, smiling
Wonderful resort. Rooms away from the main hotel reception and restaurant area. Clean and comfortable rooms. Great facilities that include a pool and spa services. It's a place to come for relaxation away from the hustle and bustle of Kampala. Restaurant offers a good a la carte menu; and, on certain nights buffet options for a fixed price. Good quality food. A nice relaxing stay. Highly recommend.
Gorgeous resort by the Lake Victoria side. Spacious Rooms. Close to the highway to the Airport. Late check out free of charge up to 5:00PM for 2 nights stay was excellent as our flight was on QR at 5:30PM. We conveniently checked out at 2:00PM