酒店回复: Dear Liubin Acc, Thank you very much for your wonderful feedback and perfect ratings. We are delighted to know you enjoyed our beautiful environment, excellent location, and the fitness pool. It’s always a pleasure to hear that our guests have had such a memorable experience. We truly appreciate your kind words and look forward to welcoming you back soon for another relaxing stay.Warm regards,General Manager
酒店回复: Dear Shidiupi128Thank you for sharing your feedback with us. We are delighted to know that you found our amenities, cleanliness, surroundings, and service outstanding. Your kind words are truly appreciated, and it is wonderful to hear that your experience with us was very good. We look forward to welcoming you again.Warm regards,Khaled HelmyGeneral Manager
5.0分
高级房
代人预订
酒店很国际化服务也非常好，很nice。
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酒店回复: Dear Anonymous User, Greetings from the Kampala Serena Hotel. We appreciate your amazing review and 5-star ratings. It was a pleasure to have you as our guest and we are thrilled that you love our property and service. We look forward to welcoming you back in the near future. Yours Sincerely, General Manager
5.0分
高级房
商务出差
不错的住了几十次
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酒店回复: Dear Maiwenhao,Greetings and thank you for sharing a beautiful review. We appreciate your five-star ratings and kind words about our property. We hope to host you again soon. Yours Sincerely, GENERAL MANAGER.
当地最好的酒店了，什么都挺好，早餐有点简单。客房舒适干净，服务人员彬彬有礼。餐厅的牛排不错。有酒吧。
房间舒适 早餐丰富 游泳池很舒服
环境优美 地理优越 健身游泳池绝对美
入住手续办理得太糟糕了！
我超爱这家酒店。
很好非常好
酒店很国际化服务也非常好，很nice。
不错的住了几十次
太棒了！真是惊喜连连。员工非常热情友好，乐于助人。
整个酒店，包括客房，都装饰精美，温馨舒适。
水疗中心和泳池也很棒。
绝对会推荐！
对这家酒店的诚实评价
我想分享我在这家酒店的真实体验。从我踏入的那一刻起，大厅里就弥漫着一股强烈的难闻气味，而且由于没有开空调，所以非常热。
价格太离谱了——每晚 280 美元——对于这家酒店提供的服务来说，这完全是高价。停电了，家具和设施都过时了，感觉就像是 20 世纪 70 年代或 80 年代的酒店，而不是 2025 年的酒店。
一个主要问题是大厅里有蚊子，可能是因为门开着，没有空调。我住了一个星期，最后花了 3,000 多美元。除此之外，当我有一位客人想使用游泳池时，酒店拒绝了，说我必须支付 29 美元——他们从来没有提前通知过我。
地毯闻起来很难闻，散发出一种肮脏的房子的感觉，浴室很旧，急需翻新。最糟糕的部分是什么？一天早上，我在自助餐上发现了一只蟑螂。当我向服务员询问此事时，他们只是对我的担忧不以为然。
总的来说，这家酒店很脏、陈旧、价格过高，而且服务很差。我永远不会推荐住在这里