酒店回复: Hi Ken, Thanks for taking the time to share your review, we strive to provide the best service possible
2.0分
情侣出游
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In spite of it being more expensive than the other places that we stayed in it was not worth it. The ice maker wasn't working and apparently hasn't in years. The carpet was stained and muddy.
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酒店回复: Hi William, thanks for sharing your thoughts and help us getting better.
3.0分
家庭亲子
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Walking into the lobby you could tell immediately it was very old and had never been updated. I was only there for 1 night so just needed somewhere to lay my head but I would have not wanted to stay for longer. The staff were very nice. I would not stay there again.
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酒店回复: Hi Keith, thanks for your review, it is great reading that you enjoyed our service.
2.0分
情侣出游
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The clerk would not allow my visitors to come to my room. She told them she had to call me ( I looked but did not find a phone in my room). She walked them to my room. I have never experienced this before.
The bed and pillows were very uncomfortable.
The bathroom door could not be locked because there was no silver plate on the door. The toilet is so low, it’s ridiculous. The toilet is the size for children in elementary school.
There is no place to safely park our vehicle, the option they had for me was to park in Timmy’s parking lot next door.
I will not return to this particular Sandman.
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酒店回复: Hi Ramona, thanks for sharing your review, it helps us keep our service focus. it is great knowing that no unidentified people was allowed at the property and that you were offered to use the parking spots near the Tim Horton's store as those belong to the hotel.
3.0分
其他
The room was supposed to be a queen size bed but we only got a double. Smallest room we have ever had. Service was great though
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酒店回复: Hi Veronica, thanks for your comments, it is great knowing that you had a good experience with our staff. Your comments are key for us to keep improving.
5.0分
情侣出游
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This property is not for people with disabilities. They do not have the required disability entrance which is the law. Nor do they mention on their website that it is not disability friendly. They need to update their entrance that is required under the disability act
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酒店回复: Hi Arlene, Thanks for sharing your feedback, it is key for us to identify improvement opportunities and continue growing
1.0分
商务出差
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My room was filthy. Floors had not been vacuumed for so long I had to keep my shoes on. Bathroom had not been cleaned and had no toilet paper. The front desk closes at a certain hour so I had to go to another guest and get toilet paper. If that wasn’t bad enough at 6 am the power went out in my room…also no one around to fix this issue
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酒店回复: Thank you for sharing your experience. We regret to hear that your stay did not meet the standards we aim to uphold. Cleanliness and guest comfort are priorities for us, and we take your feedback seriously.We understand the inconvenience caused by the condition of the room, the lack of supplies, and the power outage. These issues are not reflective of our usual operations, and we are currently reviewing our procedures to ensure they are addressed promptly and do not recur.We appreciate your patience and the opportunity to improve. Your comments help us maintain the quality our guests expect.
3.0分
其他
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Confusion reigns
The Front Desk was very curt and unknowledgeable. Thank Goodness for the housekeeping staff. The room really needed a deep clean. Mold in bathroom I left behind my phone charger. When we contacted them they had us in the wrong room number? They told us it was not there. Please be in mind there are only stairs no accessibility. Oh well I guess.
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酒店回复: Hi Dennis, thanks for leaving your comments, a constructive feedback like yours allows us to identify improvement opportunities to give the best experience
3.0分
其他
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Good location, friendly staff
Good location for walking into town (10 minute walk) or to the river. Very friendly and excellent staff. Lobby was clean and tidy, room overall was pretty clean, comfy beds, the carpet desperately needs either a good clean or replacing and there was a large stain on the seat of the chair in the room. Overall good stay and the price was right.
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酒店回复: Hi Julie,thanks for your amazing review, it helps us identify opportunities to improve.
这是一家老酒店，需要翻新，但我选择它是因为价格比较便宜。如果你能接受一家比较老的酒店，住在这里还可以，但我不会把这家酒店推荐给我的亲朋好友。
好的
In spite of it being more expensive than the other places that we stayed in it was not worth it. The ice maker wasn't working and apparently hasn't in years. The carpet was stained and muddy.
Walking into the lobby you could tell immediately it was very old and had never been updated. I was only there for 1 night so just needed somewhere to lay my head but I would have not wanted to stay for longer. The staff were very nice. I would not stay there again.
The clerk would not allow my visitors to come to my room. She told them she had to call me ( I looked but did not find a phone in my room). She walked them to my room. I have never experienced this before.
The bed and pillows were very uncomfortable.
The bathroom door could not be locked because there was no silver plate on the door. The toilet is so low, it’s ridiculous. The toilet is the size for children in elementary school.
There is no place to safely park our vehicle, the option they had for me was to park in Timmy’s parking lot next door.
I will not return to this particular Sandman.
The room was supposed to be a queen size bed but we only got a double. Smallest room we have ever had. Service was great though
This property is not for people with disabilities. They do not have the required disability entrance which is the law. Nor do they mention on their website that it is not disability friendly. They need to update their entrance that is required under the disability act
My room was filthy. Floors had not been vacuumed for so long I had to keep my shoes on. Bathroom had not been cleaned and had no toilet paper. The front desk closes at a certain hour so I had to go to another guest and get toilet paper. If that wasn’t bad enough at 6 am the power went out in my room…also no one around to fix this issue
Confusion reigns
The Front Desk was very curt and unknowledgeable. Thank Goodness for the housekeeping staff. The room really needed a deep clean. Mold in bathroom I left behind my phone charger. When we contacted them they had us in the wrong room number? They told us it was not there. Please be in mind there are only stairs no accessibility. Oh well I guess.
Good location, friendly staff
Good location for walking into town (10 minute walk) or to the river. Very friendly and excellent staff. Lobby was clean and tidy, room overall was pretty clean, comfy beds, the carpet desperately needs either a good clean or replacing and there was a large stain on the seat of the chair in the room. Overall good stay and the price was right.