酒店回复: Dear Guest,Thank you for sharing your feedback. We apologise for the issues you encountered during your stay, including the noise from the doors, the bathroom condition, and the telephone issue. We also regret that your interaction with some of the staff did not meet the level of service we strive for. Your comments will be shared with the team to address these concerns, and we hope to improve your experience for any future stays. We appreciate you bringing these matters to our attention.
5.0分
其他
Staff was friendly. The rooms were spacious with room to walk around. They were clean as well. Definitely will stay here when driving through Shamrock.
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酒店回复: Thank you so much for your kind words...May god bless you and your family for it...We love guests who appreciate our hard work...
5.0分
其他
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Front desk staff was helpful and pleasant. Room was quiet and clean, and bed was comfortable. Shower was tall enough for me (6'1") and would have worked for my 6'7" son! GREAT stay!
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酒店回复: Thank you so much for your kind words...May god bless you and your family for it...We love guests who appreciate our hard work...On a lighter note 6'7 is a serious height, wish I had that...
5.0分
其他
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My husband and daughter stayed here last night and they were upgraded to a suite. They were very happy, beds were comfortable and a nice breakfast in the morning. Everyone was very nice.
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酒店回复: Thank you so much for your kind words...May god bless you and your family for it...We love guests who appreciate our hard work...
2.0分
其他
Room was old hotel was rundown. Outside landscaping was nonexistent . I stayed here 2 years ago and thought it was perfect. Not well maintained..
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酒店回复: Thank you for taking the time to share your honest feedback. We’re truly sorry to hear that your recent stay did not meet the high standards you experienced before. It’s disappointing to learn that the room condition and overall maintenance fell short of your expectations.Please know that we are currently reviewing our maintenance and landscaping programs to restore the property’s appearance and comfort to the level our guests deserve. Your comments are extremely valuable in helping us focus on the areas that need improvement.We hope you’ll consider giving us another opportunity to provide you with the quality stay you remember from your previous visit.Warm regards,Hotel Manager
5.0分
其他
Great bed. Spacious room. Good price. Not much choice food wise close by. Good breakfast. Good value.
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酒店回复: Dear Robert,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our comfortable beds, spacious rooms, and great value. It’s wonderful that you also appreciated our breakfast offering.We understand your comment about the limited dining options nearby, and we’ll continue working to provide our guests with more local recommendations and convenient choices.We hope to welcome you back soon for another pleasant stay!Warm regards,Hotel Manager
4.0分
情侣出游
Our room was clean although dated. Staff were friendly. Breakfast was good with both hot & cold selections. Great start to the day.
4.0分
其他
Needed somewhere to sleep while driving through so we weren’t expecting much. We didn’t checkout the breakfast so I can’t comment on that.
5.0分
情侣出游
Breakfast was terrible, not many options to choose from and beverages were watered down and coffee tasted rancid.
4.0分
家庭亲子
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The staff was super helpful and friendly! Room was clean and very large. Breakfast had lots of choices. Hot tub wasn’t hot and fitness room was in poor shape but not sure how important that is for a quick stop over during a road trip. Easy to access from highway and quiet despite being near highway.
电梯门关上的声音太大，电梯口的牌子上写着“如果关门太响，您将被要求离开，且不予退款”，仿佛电梯门的问题都是顾客的错。卫生间的柜台缺了一块。电话线没有连接到电话上，我听不到电话。帮我办理入住的人很友好，但另一个工作人员（看起来像是老板）很粗鲁。我能听到他在对别人吼叫，而且他对我很不礼貌。
Staff was friendly. The rooms were spacious with room to walk around. They were clean as well. Definitely will stay here when driving through Shamrock.
Front desk staff was helpful and pleasant. Room was quiet and clean, and bed was comfortable. Shower was tall enough for me (6'1") and would have worked for my 6'7" son! GREAT stay!
My husband and daughter stayed here last night and they were upgraded to a suite. They were very happy, beds were comfortable and a nice breakfast in the morning. Everyone was very nice.
Room was old hotel was rundown. Outside landscaping was nonexistent . I stayed here 2 years ago and thought it was perfect. Not well maintained..
Great bed. Spacious room. Good price. Not much choice food wise close by. Good breakfast. Good value.
Our room was clean although dated. Staff were friendly. Breakfast was good with both hot & cold selections. Great start to the day.
Needed somewhere to sleep while driving through so we weren’t expecting much. We didn’t checkout the breakfast so I can’t comment on that.
Breakfast was terrible, not many options to choose from and beverages were watered down and coffee tasted rancid.
The staff was super helpful and friendly! Room was clean and very large. Breakfast had lots of choices. Hot tub wasn’t hot and fitness room was in poor shape but not sure how important that is for a quick stop over during a road trip. Easy to access from highway and quiet despite being near highway.