酒店回复: Hello David,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Madison Heights, VA and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
4.0分
家庭亲子
Room was cleanish, mostly need dusting in areas beds was comfortable we were beside the door going out and people going in and out would slam the door
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Madison Heights, VA. We are glad to know you found the beds comfortable. We are sorry to hear that the condition of the room did not fully meet expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
1.0分
其他
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it was a nasty place to stay roaches in the bathroom was a waste of my money the beds were uncomfortable and the shower was broken and leaking well never stay there again
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酒店回复: Dear Valued Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn Madison Heights, VA. I was saddened to read that your stay fell short of your expectations due to the state of the shower and the roaches you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope you will give us the opportunity to better serve you in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
2.0分
商务出差
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Staff was friendly. I do not fault them. However, it is obvious that there is no competent building maintenance manager on staff…and there hasn’t been one for quite some time. Building exterior is disintegrating from water damage. There are open plumbing access holes in the hallways. Carpets are 10 years past life expectancy in the hallways. Paint is peeling in multiple locations both inside and outside the building. The pool that once was…is filled in and has debris laying around it for a lovely view from most guest room windows. This building needs to be demolished. Separately, the floors in our room were dirty. The TV would not turn on, and the coffee maker was dirty…like someone had poured coffee in the water reservoir and left it there for an extended period of time…the sheets on the bed were clean. Had they not been, we would have been sleeping in the mini van. Terrible experience…oh, and the place reeked of weed…which I hate and which I think is symbolic of the decline and soon destruction of western civilization. TERRIBLE experience.
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酒店回复: Dear Respected Traveler,We are sorry to hear your recent experience at the Red Roof Inn Madison Heights, VA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,ErikaRed Roof Management RediResponse Specialist
2.0分
其他
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I have stayed at this hotel on multiple occasions without issue. My needs are simple- clean room, comfortable bed, and minimal disturbances. One of a door at the end of the hall by rooms 218 and 219 makes a loud noise when it opens and a louder noise when it slams shut. Both nights I was awakened multiple times through the night, and starting at 5:00 or 5:30 it became relentless and sleep became impossible. Earplugs were insufficient. I doubt I will return.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof Inn Madison Heights, VA. I am dismayed to learn that your stay was impacted due to the level of noise you reported. Please accept our apologies for the inconvenience this may have caused.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you'll give us the opportunity to provide you with an even better stay the next time you're in the area.Very truly yours,ErikaRed Roof Management RediResponse Specialist
4.0分
其他
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The staff is always friendly - however the property / building is "run down" and even some simple repairs such as new interior paint, carpet and building repairs would make this hotel more inviting -
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Madison Heights, VA. We are so pleased to hear that you found our staff to be friendly. We also appreciate your comments about the building's condition. Please know that your feedback is valuable, and we will use it to guide our renovation plans.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,AnnRed Roof ManagementRediResponse Specialist
4.0分
其他
Close parking, the check in lady was wonderful, so sweet and kind, needs a little updaying but overall not a bad place to stay.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Madison Heights, VA. We're so glad you found our parking convenient and that you had such a positive experience with our check-in staff. We truly appreciate your kind words about her. We're happy to hear that, overall, you had a pleasant stay.We aim to provide you with an exceptional experience at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our areaSincerely,HannahRed Roof Management RediResponse Specialist
1.0分
其他
Dirty towels, dirty room, thin walls, no safety latch on door (broken!), room was not cleaned each day, no DO NOT DISTURB door signs in room.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Madison Heights, VA. I am very sorry to hear about the multiple issues you experienced during your stay. We sincerely apologize for the state of your room and the faulty door you mentioned. I have notified the property of your comment to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,JannaRed Roof ManagementRediResponse Specialist
1.0分
其他
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Never staying at a Red Roof inn again
The Red Roof inn was very run down and very dirty. Hallways smelled like mildew and cigarette smoke. The room wasn’t much better. The shower was full of red and black mold. And the sheets and blankets on the bed were supposed to be white. They and many spots and stains on them.
The final blow was the bugs and flies in the room and in the bed. My wife, daughter, and I had many bites from the 2 night stay.
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Madison Heights, VA. I was disheartened to read that your stay fell short of your expectations due to the possible mold and the bugs you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,DevineRed Roof ManagementRediResponse Specialist
4.0分
家庭亲子
Staff was wonderful-very helpful and accommodating. Outside of the building needs updating, but the room was updated well.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your experience at Red Roof Inn Madison Heights, VA. We're thrilled you found our staff helpful and accommodating. It’s wonderful to know that their service positively impacted your stay. We appreciate your observations about the building's exterior and will be taking them into consideration as we make changes to improve our guest experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,YnnaRed Roof ManagementRediResponse Specialist
好的
Room was cleanish, mostly need dusting in areas beds was comfortable we were beside the door going out and people going in and out would slam the door
it was a nasty place to stay roaches in the bathroom was a waste of my money the beds were uncomfortable and the shower was broken and leaking well never stay there again
Staff was friendly. I do not fault them. However, it is obvious that there is no competent building maintenance manager on staff…and there hasn’t been one for quite some time. Building exterior is disintegrating from water damage. There are open plumbing access holes in the hallways. Carpets are 10 years past life expectancy in the hallways. Paint is peeling in multiple locations both inside and outside the building. The pool that once was…is filled in and has debris laying around it for a lovely view from most guest room windows. This building needs to be demolished. Separately, the floors in our room were dirty. The TV would not turn on, and the coffee maker was dirty…like someone had poured coffee in the water reservoir and left it there for an extended period of time…the sheets on the bed were clean. Had they not been, we would have been sleeping in the mini van. Terrible experience…oh, and the place reeked of weed…which I hate and which I think is symbolic of the decline and soon destruction of western civilization. TERRIBLE experience.
I have stayed at this hotel on multiple occasions without issue. My needs are simple- clean room, comfortable bed, and minimal disturbances. One of a door at the end of the hall by rooms 218 and 219 makes a loud noise when it opens and a louder noise when it slams shut. Both nights I was awakened multiple times through the night, and starting at 5:00 or 5:30 it became relentless and sleep became impossible. Earplugs were insufficient. I doubt I will return.
The staff is always friendly - however the property / building is "run down" and even some simple repairs such as new interior paint, carpet and building repairs would make this hotel more inviting -
Close parking, the check in lady was wonderful, so sweet and kind, needs a little updaying but overall not a bad place to stay.
Dirty towels, dirty room, thin walls, no safety latch on door (broken!), room was not cleaned each day, no DO NOT DISTURB door signs in room.
Never staying at a Red Roof inn again
The Red Roof inn was very run down and very dirty. Hallways smelled like mildew and cigarette smoke. The room wasn’t much better. The shower was full of red and black mold. And the sheets and blankets on the bed were supposed to be white. They and many spots and stains on them.
The final blow was the bugs and flies in the room and in the bed. My wife, daughter, and I had many bites from the 2 night stay.
Staff was wonderful-very helpful and accommodating. Outside of the building needs updating, but the room was updated well.