酒店回复: Dear Sir / Madam,Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson!Thank you for the review of your recent experience with us, glad to see that you had a great experience, we have shared your experience with the team and look forward to seeing you again in future.Sincerely,The Management of Lexis Hibiscus Port Dickson

酒店回复: Dear Valued Guest,Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson.Thank you for your feedback. We truly understand how distressing this situation has been for you and we would like to provide further clarification on the actions taken.Following your report, our Security Manager and team conducted a comprehensive investigation into the matter. This included interviewing the relevant restaurant team members and cleaners on duty, searching other possible areas and thoroughly reviewing the available CCTV footage. Based on the item's description provided, the earphone was unfortunately not detected during the investigation.While we regret that the earphone was not recovered, we are equally concerned to learn that multiple aspects of your stay fell below your expectations, beyond the handling of the lost and found procedure. This is certainly not the experience we aim to deliver. Your comments regarding facilities, cleanliness and overall service perception have been noted and escalated for internal review for improvement.Our team members have also been reminded and retrained on the proper handling of lost and found enquiries to ensure clearer communication, greater empathy and more proactive assistance in similar situations moving forward.We sincerely regret the disappointment this experience has caused and appreciate you bringing these matters to our attention. Your feedback is taken seriously as we continue working to improve both our service standards and operational processes.Warm regards,The Management of Lexis Hibiscus Port Dickson

酒店回复: Dear Ailvxingdejizi,Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson.Thank you for choosing to stay with us in our Executive Pool Villa and for taking the time to share your detailed feedback. We truly appreciate your honest comments.We are pleased to know that you enjoyed the surrounding environment, including the sea view and beach and that you found our service team attentive and helpful. Your kind words regarding our service are sincerely appreciated.At the same time, we are very concerned to read your comments about cleanliness. Please accept our sincere apologies for the condition of the room pool, bedding and floor during your stay. This is certainly not the standard we strive to maintain and we regret the discomfort caused to you and your family. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and corrective action to ensure that such issues are addressed promptly.We are grateful that you brought these matters to our attention, as it allows us to improve. We truly value your feedback and hope to have the opportunity to welcome you back to Lexis Hibiscus Port Dickson for a much better experience in the future.Warm regards,The Management of Lexis Hibiscus Port Dickson

酒店回复: Dear Valued Guest,Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson.Thank you for sharing your experience with us. We appreciate your feedback and are pleased to hear that you found the room clean and comfortable, particularly given your sensitivity to dust.Regarding your privacy concerns, we would like to highlight that some of our room categories offer enhanced seclusion. For future stays, we recommend our Panorama Sea Villa, Sky Pool Villa, or any of our suite categories, which are designed to provide guests with greater privacy and a more exclusive experience.We also acknowledge your comments about language support and would like to assure you that we have Chinese-speaking team members on every shift. However, we apologise if this was not effectively communicated during your stay.We truly value your insights and hope to have the opportunity to serve you better on your next visit.Warm regards,The ManagementLexis Hibiscus Port Dickson

酒店回复: 亲爱的 JAY-KIM， 波德申丽昇大红花酒店 (Lexis Hibiscus Port Dickson) 向您致以诚挚的问候。 感谢您的精彩点评，并推荐我们度假村作为情侣和家庭度假的目的地。我们很高兴得知您在入住期间享受了便利的设施、一流的环境和一流的服务。 我们衷心感谢您的好评，并期待再次欢迎您，享受难忘的旅程。 此致， 丽昇大红花酒店 (Lexis Hibiscus Port Dickson) 管理层

酒店回复: 尊敬的努鲁·法拉欣·马特·诺， 波德申丽昇大红花酒店 (Lexis Hibiscus Port Dickson) 向您致以诚挚的问候！ 非常感谢您选择我们的高级泳池海景别墅，并分享如此真诚且鼓舞人心的评价。我们非常高兴得知您在我们酒店的体验从始至终都非常棒。 很高兴您享受到顺畅的入住流程、维护良好的别墅，尤其是享有壮丽海景的私人泳池。我们也很高兴我们的团队成员竭尽全力确保您的舒适入住，而丰富的早餐选择也提升了您的整体满意度。 您的好评和热情推荐对我们意义非凡。我们期待着您和您的家人再次光临，共创更多难忘的时光。 此致， 丽昇大红花酒店管理层

酒店回复: Dear Chenrongke,Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson.Thank you very much for your outstanding rating and for sharing your feedback with us. We are delighted to know that you found the Panorama Pool Villa very beautiful and photogenic.Your kind words mean a great deal to our team and encourage us to continue providing memorable stays for our guests. Thank you for choosing Lexis Hibiscus Port Dickson, and we look forward to welcoming you back again in the future.Warm regards,The Management of Lexis Hibiscus Port Dickson

酒店回复: Dear Valued Guest,Salam Sejahtera and warm greetings from Lexis Hibiscus Port Dickson.Thank you for choosing to stay with us in our Executive Pool Villa and for taking the time to share your detailed feedback. We truly value your honest comments.We are sorry to learn that your overall experience did not meet your expectations. Please accept our sincere apologies regarding the room location assigned to you. Room allocation is subject to availability and room category. Villas with more open or external views are under different rate categories and may be upgraded with an additional fee, subject to availability. We regret if this was not clearly communicated during your stay.We also apologize for the disturbance caused by nearby construction noise during the daytime. While this is beyond our direct control, we understand how it may have affected your comfort and relaxation.With regard to bicycle rental, the electric bicycles are intended for use within the designated water villa routes inside the resort grounds for safety purposes. They are not meant for riding beyond the demarcated areas. We regret if this caused any misunderstanding.In terms of facilities, our resort is designed as a self contained beach retreat. We offer various activities within the property, including motorized and non motorized water sports, beach massage, spa treatments, batik painting and other leisure experiences suitable for a beach resort setting. We understand that your expectation may have been for more facilities or attractions easily accessible outside the resort and we appreciate this perspective.Thank you for highlighting that the bed condition, cleanliness and service were acceptable during your stay. Nevertheless, we sincerely regret that the overall experience did not fully meet your expectations.Your feedback is important to us as we continuously review how we communicate our offerings and improve guest satisfaction. We hope to have the opportunity to welcome you back to Lexis Hibiscus Port Dickson and provide you with a more enjoyable stay in the future.Warm regards,The Management of Lexis Hibiscus Port Dickson