酒店回复: Dear LUIS,Thank you for your kind review. We are delighted to hear you enjoyed a quiet and clean stay and that our staff provided excellent attention. Your feedback means a lot to us and encourages our team to continue offering warm and welcoming hospitality. We look forward to hosting you again.Sincerely, General Manager Holiday Inn Express & Suites Schulenburg
5.0分
其他
原文
翻译提供方：Google
服务很好，工作人员非常友好、周到。
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酒店回复: Dear Guest,Thank you for your kind words! We're delighted to hear that our staff's friendliness and attentiveness made a positive impression on your stay. We strive to provide excellent service, and your feedback means a lot. We look forward to welcoming you again!Sincerely, General Manager Holiday Inn Express & Suites Schulenburg
2.0分
情侣出游
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The room was musty, STANK!! The second floor hall smelled a little musty, so it was obvious that the musty smell from the rooms leaked into the hall.
We were in what at first appeared to be a remodeled room. But the bathroom fixtures were forgotten. They were very old, mismatched in design and finish. The shower head didn't adjust to a regular flow any longer and was covered in so much hard water build up it was surprising that it worked. The TP roll holder was pitted and rusted.
Staff was friendly. Breakfast was good..
Overall, this hotel is not worth the price. We have been traveling across the country visiting my children for the last few weeks and stayed in quite a few hotels, so we know what a good night should be.
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酒店回复: Dear Guest,Thank you for recognising the friendly staff and the good breakfast, as we are glad these aspects added comfort to your stay. We have noted your observations about the room freshness, bathroom fixtures, and overall condition, and we will review these points with our team. Your feedback is valuable as we work to enhance the experience for future stays. We hope to welcome you again soon.Sincerely, Response Management team
4.0分
其他
Pleasant staff at check in/check out, clean room and close to food options. The location is nice since it’s right off the highway.
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酒店回复: Dear Guest,Thank you for your kind words. We are delighted to know you enjoyed the clean room, convenient location, and pleasant service from our staff. It is great that you found nearby dining options easily accessible. We look forward to welcoming you back for another comfortable stay.Sincerely, General Manager Holiday Inn Express & Suites Schulenburg
3.0分
其他
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The hotel is what you would expect from a Holiday Inn Express, but slightly more worn out. The tub and bath area was very run down, lots of scratches on the headboard, tattered blackout curtains, and a lamp that would not turn off.
Given the choices available, I might still stay there again.
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酒店回复: Dear Guest,Thank you for your thoughtful feedback. We are glad you found the stay consistent with Holiday Inn Express standards and appreciate your willingness to return. We have noted your comments regarding room condition and will review the tub, curtains, and lighting with our maintenance team to ensure a more refreshed experience next time.Sincerely, General Manager Holiday Inn Express & Suites Schulenburg
3.0分
商务出差
The staff was very friendly & Accommodating.The room was not clean enough for my standards & I found bedbugs.
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酒店回复: Dear Guest,We regret the inconvenience caused during your stay. While we are glad our staff provided friendly and accommodating service, your comment regarding cleanliness and pest concerns has been noted. Our housekeeping and pest control teams have been alerted to ensure immediate inspection and treatment for a cleaner and safer guest environment. We hope to welcome you again soon.Sincerely, General Manager Holiday Inn Express & Suites Schulenburg
5.0分
其他
The only concern I had was the height of the bed for my 80 year old mother in a handicapped room.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad you enjoyed your stay overall and appreciate you bringing this to our attention. Your comment about the bed height in the handicapped room has been noted for review to ensure better accessibility and comfort for our senior guests in future visits. We hope to welcome you again soon.Sincerely, Response Management team
3.0分
家庭亲子
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There was mold on the ceiling and the bathtub and shower where horrible. I would not take a shower because the shower head looked so bad and the tub drain was tore up, and it looked like someone tried to fix the tub was something that was peeling up.
At breakfast, the Pancake maker was not up to par. I had to restart it 3 times to get 3 pancakes.
The rest of the breakfast was just as bad. The eggs and potatoes were cold and hard.
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酒店回复: Dear Sandy,Thank you for sharing your experience. We sincerely apologise for the issues you encountered with the room and breakfast. Cleanliness and guest comfort are our top priorities, and your feedback will be shared with the team to address the mould, bathroom condition, and breakfast quality. We appreciate your input and will work to improve future stays. We hope to welcome you again soon.Sincerely, General Manager Holiday Inn Express & Suites Schulenburg
5.0分
其他
pleasant stay
The hotel is easy to find and close to our plans for the day. Its peaceful and well appointed for the area.
3.0分
其他
Avoid this place unless in emergency! Room was outdated and the room and pool area show signs of neglect. Do better.
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酒店回复: Dear James,We sincerely apologize for the experience you had during your stay. We take your concerns seriously and will address the condition of the room and pool area with our team to ensure improvements are made. Your feedback is important, and we hope to provide a better experience in the future.Sincerely, General Manager Holiday Inn Express & Suites Schulenburg
安静、干净，工作人员的服务非常周到。
服务很好，工作人员非常友好、周到。
The room was musty, STANK!! The second floor hall smelled a little musty, so it was obvious that the musty smell from the rooms leaked into the hall.
We were in what at first appeared to be a remodeled room. But the bathroom fixtures were forgotten. They were very old, mismatched in design and finish. The shower head didn't adjust to a regular flow any longer and was covered in so much hard water build up it was surprising that it worked. The TP roll holder was pitted and rusted.
Staff was friendly. Breakfast was good..
Overall, this hotel is not worth the price. We have been traveling across the country visiting my children for the last few weeks and stayed in quite a few hotels, so we know what a good night should be.
Pleasant staff at check in/check out, clean room and close to food options. The location is nice since it’s right off the highway.
The hotel is what you would expect from a Holiday Inn Express, but slightly more worn out. The tub and bath area was very run down, lots of scratches on the headboard, tattered blackout curtains, and a lamp that would not turn off.
Given the choices available, I might still stay there again.
The staff was very friendly & Accommodating.The room was not clean enough for my standards & I found bedbugs.
The only concern I had was the height of the bed for my 80 year old mother in a handicapped room.
There was mold on the ceiling and the bathtub and shower where horrible. I would not take a shower because the shower head looked so bad and the tub drain was tore up, and it looked like someone tried to fix the tub was something that was peeling up.
At breakfast, the Pancake maker was not up to par. I had to restart it 3 times to get 3 pancakes.
The rest of the breakfast was just as bad. The eggs and potatoes were cold and hard.
pleasant stay
The hotel is easy to find and close to our plans for the day. Its peaceful and well appointed for the area.
Avoid this place unless in emergency! Room was outdated and the room and pool area show signs of neglect. Do better.