BEAUTIFUL hotel and property. This resort could not be better placed in Telluride. The views, the activities and the restaurants are top notch. The staff is friendly and they go out of their way to help you. We have traveled to this Fairmont 5 times and can’t wait to come back.
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酒店回复: Dear Christi P, Thank you for your kind words regarding your recent stay at our lodge. We are delighted to hear that you enjoyed the beautiful surroundings and the exceptional service provided by our team. Your continued patronage is greatly appreciated, and we look forward to welcoming you back for your sixth visit! Warm regards, Fairmont Heritage Place - Franz Klammer Lodge
3.0分
其他
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check in was quick and valet were friendly. there was no wait ever when we needed our vehicle.
the pillows were really weak, but the beds were comfy.
the steam room was out of service and when one pays close to a grand nightly and counts on all amenities to be operational and usable, it’s really frustrating when they aren’t. we asked for some essential oils so that we could use them in our stream shower, since we couldn’t use the hotel steam room, but they were not accommodating in the least, & offered to sell some to us. how cheap! it demonstrates how little customer service matters to them.
the outdoor hot tub was never above 100, which is also disappointing. especially when it’s really cold out. hot tubs should be at 102-106. we mentioned this, and asked them to turn the temp up, but were told they’d let engineering know, but i doubt they did, bc it takes little time to heat up a few degrees & it was 99 degrees the next time we went to enjoy it.
due to the fact that the establishment didn’t value us as guests, we would certainly stay elsewhere in the future.
5.0分
家庭亲子
Our second time staying here - the perfect spot! The staff was very accommodating and helpful. We will be back!
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酒店回复: Thank you for the kind review! We are glad to know you had another great visit with us and look forward to welcoming you again on your next visit to Telluride!
5.0分
家庭亲子
The indoor outdoor pool was really nice and being close to the Gondola was great. The room was very clean and very nice. The bed was really comfortable.
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酒店回复: Thank you so much for your kind review! We appreciate you taking a moment to recognize us and are so glad to hear you had a great visit! We hope that future travels lead you back to Telluride and would be delighted to welcome you back.
5.0分
家庭亲子
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Everything about the place was great, but I did miss having air conditioning.
The area offers a wide variety of food options suitable for all age groups. They even have an oxygen bar available, which can be helpful if you experience any breathing difficulties due to the high altitude. The scenic beauty here is simply unbeatable!
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酒店回复: Thank you so much for your kind review — we're truly grateful you chose to stay with us and thrilled to hear you had a great experience!We apologize for the delay in getting back to you. Your feedback is incredibly important to us, and even though some time has passed, we want you to know how much we appreciate your thoughtful words.We hope your travels bring you back our way again soon — we'd love the opportunity to welcome you again!
5.0分
其他
Great property - great service. We enjoyed our stay here very much. Great views from the room.
4.0分
家庭亲子
Lovely stay in Telluride at the Fairmont. Only negative was no air conditioning which I was not aware of in advance.
3.0分
家庭亲子
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"Dated" is an interesting word that might mean different things to different people. But to the frequent traveler it simply means - "old" and "worn out". Such is the place that the once staple of Telluride Mountain Village hotels - The Fairmont Franz Klammer - finds itself in 2025. While it's had plans for renovations for some years, none have come to fruition. Meanwhile, the thin doors - which loudly trumpet the many children running down the halls - and worn decor and musty and mildew smells just keep reminding you that this place is in desperate need of a face lift if not total and complete tear down. That's not to say that its location and proximity to amazing skiing isn't the best in Telluride. It is. Also, the staff and management seem to be trying their best to make good out of a difficult, if not, insurmoutable situation. With the Madeline next door under constant renovation while consistently raising prices and the new Four Seasons on the way - the Franz hasn't much more time to waste...
非常愉快的住宿，非常美丽的地方，服务也很好
我们是 Raintree 的分时度假业主，对这个地方会是什么样子非常怀疑！我真的很挑剔，希望这会是一次积极的经历。我们到得很晚，很难找到它，但最终还是找到了。该建筑有一种奇怪的地下感觉，走廊和门的形状都很粗糙，但一旦进入公寓，情况就会变得更好。新的电器，厨房供应非常好。沙发枕头桌子都形状很好。他们在一座非常古老的建筑上做到了最好！浴室和浴缸的形状都很棒！水压很棒！毛巾和浴袍以及床单等都是顶级品质！！！！拥有新的洗衣机和烘干机真是太棒了！我对我们的 2 卧室 2 浴室非常满意！！！！！！！！！！！！没有空调，但他们有风扇可以使用。我会毫不犹豫地回来！
BEAUTIFUL hotel and property. This resort could not be better placed in Telluride. The views, the activities and the restaurants are top notch. The staff is friendly and they go out of their way to help you. We have traveled to this Fairmont 5 times and can’t wait to come back.
check in was quick and valet were friendly. there was no wait ever when we needed our vehicle.
the pillows were really weak, but the beds were comfy.
the steam room was out of service and when one pays close to a grand nightly and counts on all amenities to be operational and usable, it’s really frustrating when they aren’t. we asked for some essential oils so that we could use them in our stream shower, since we couldn’t use the hotel steam room, but they were not accommodating in the least, & offered to sell some to us. how cheap! it demonstrates how little customer service matters to them.
the outdoor hot tub was never above 100, which is also disappointing. especially when it’s really cold out. hot tubs should be at 102-106. we mentioned this, and asked them to turn the temp up, but were told they’d let engineering know, but i doubt they did, bc it takes little time to heat up a few degrees & it was 99 degrees the next time we went to enjoy it.
due to the fact that the establishment didn’t value us as guests, we would certainly stay elsewhere in the future.
Our second time staying here - the perfect spot! The staff was very accommodating and helpful. We will be back!
The indoor outdoor pool was really nice and being close to the Gondola was great. The room was very clean and very nice. The bed was really comfortable.
Everything about the place was great, but I did miss having air conditioning.
The area offers a wide variety of food options suitable for all age groups. They even have an oxygen bar available, which can be helpful if you experience any breathing difficulties due to the high altitude. The scenic beauty here is simply unbeatable!
Great property - great service. We enjoyed our stay here very much. Great views from the room.
Lovely stay in Telluride at the Fairmont. Only negative was no air conditioning which I was not aware of in advance.
"Dated" is an interesting word that might mean different things to different people. But to the frequent traveler it simply means - "old" and "worn out". Such is the place that the once staple of Telluride Mountain Village hotels - The Fairmont Franz Klammer - finds itself in 2025. While it's had plans for renovations for some years, none have come to fruition. Meanwhile, the thin doors - which loudly trumpet the many children running down the halls - and worn decor and musty and mildew smells just keep reminding you that this place is in desperate need of a face lift if not total and complete tear down. That's not to say that its location and proximity to amazing skiing isn't the best in Telluride. It is. Also, the staff and management seem to be trying their best to make good out of a difficult, if not, insurmoutable situation. With the Madeline next door under constant renovation while consistently raising prices and the new Four Seasons on the way - the Franz hasn't much more time to waste...