Being in my eighties I requested room near family. I was placed in room on first floor and family was on fourth floor. The young lady at the desk could not care less when I tried to get another room. She said “ have a nice stay” as she walked Away. The first thing I needed to do was call front desk to ask for a person to come and clean out the sink. Someone did some trimming and several hairs were left behind. There was nothing I could do about the stain on the sofa. If could have been blood of ketsup. Didn’t care to get close enough to make the determination. Water was pooled up at one end of the shower so decided to skip it. Last and not least was the roach that played cat and mouse with me crawling in and out of the space in the side wall near the floor. When I left the key at the front desk and reported the incidents the clerk said “a roach” and gave a little snicker. What a disappointment for a Hilton stay! Skip this place. There are plenty of other choices
4.0分
情侣出游
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The first night we checked into our room we realize it did not have working AC (which we figured could be because they are under construction). We waited awhile thinking maybe we just hadn’t given it enough time to cool off, but it never did. My husband went to the front desk around 1AM and an employee (Christopher) immediately checked us into a new room and apologized many times for the inconvenience. The new room had a great AC, was very clean, and had an even better balcony view than our original room had. When my husband brought it up to the manager (Rhonda) and was praising how well Christopher handled the situation, she also apologized and waived our parking fees and taxes on our room. We greatly appreciate how we were treated by the staff and we will definitely be returning!
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酒店回复: Dear Amber D, Thank you for sharing your experience. We’re so glad to hear that, despite the initial AC issue, Christopher and Rhonda provided such thoughtful and responsive service. It’s wonderful that your stay turned around and ended on a high note. We truly appreciate your kind words and look forward to welcoming you back! Sincerely, Hotel Manager
5.0分
其他
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We were on a road trip with no final stay planned. Wife suggested St. Augustine. Used the Hilton app and found this Hilton Tapestry hotel. Had never stayed in one before. What a great place. The room was spacious, clean and with the balcony, you got a view and a a great breeze. The hotel was quiet with great amenities. Beach chairs, Beach towels and even e-bikes ( we didn’t use). The breakfast was good (a la carte) and the staff, especially Rhonda, was just great. And the beach was just a two minute walk from the hotel. Would highly recommend.
4.0分
其他
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We like this Hilton very much. Friendly and knowledgeable staff, clean rooms with no carpet, 50 TV channels (including HBO), nice pool area (max 5ft.) and the best: just 200 feet from St. Augustine Beach tight on A1A. Only downside: If one has not a room with balcony one cannot open the windows - means no fresh ocean breeze in the room. Also, we couldn‘t understand what the resort fee ($21) is for this time of the season.
5.0分
家庭亲子
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Everything for this stay was awesome! The room exceeded expectations and every employee that I encountered was very pleasant. It is very close to the ocean (just down a side street). It is within easy walking distance to a few restaurants and a couple ice cream shops. They are still doing construction, so there is no dinning area at the moment and the fitness center was not available. The construction did not affect our stay. The walls are not thin like some places, so you won't be stuck listening to your neighbors. I liked the place so much that I went ahead and booked the location for next month.
9 / 14
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酒店回复: Dear Guest, We're thrilled to hear that your stay exceeded expectations and that you enjoyed our location, friendly staff, and quiet rooms. We appreciate your patience with the ongoing construction and are glad it didn’t impact your experience. We look forward to welcoming you back next month and providing another great stay. Sincerely, Hotel Manager
5.0分
其他
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We stayed here on our way to key west . Front desk was very kind and welcoming. Hot tub didn’t work. And kitchen wasn’t open 10/8. But room was very cozy and nice. We had an ocean view in the distance but we mainly stopped to have easy access to the ocean.. would highly recommend.
4.0分
其他
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Great location with friendly staff. Recent updates are beautiful. Had everything we needed. The walk to the beach was easy, and everything else was close enough.
5.0分
其他
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Such a nice hotel. Super affordable and updated. Loved the aesthetic. Check in was easy and great location. Also walking distance to the beach. We will definitely stay again.
3.0分
其他
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They have a long way to go to become a Hilton. Our first room was dirty so we were changed. The second room was dark even with all lights lit. We asked for more lights but there were none. The bathroom vanity was cracked in many places and flooring tile not complete. The hot tub was out of service. The "restaurant" was a la carte pricing that was extremely high. Our disappointment led us to leaving after one night. Side note: most people don't need irons anymore but just a steamer won't take their place.
就这价格来说，酒店还不错！
入住时我们要求一间能看到泳池的房间，结果给了我们一间三楼很棒的海景房！遗憾的是窗户不能打开，这一点不太好！我们入住的时候酒店还在装修和做收尾工作（提前告知了我们）。有一天早上稍微听到了一些敲击声，但很快就结束了！
一个很大的缺点是——大中午的有人敲我们的门，尽管我们挂了“请勿打扰”的牌子，我们当时正在房间里睡觉！一个装修工人要求进房间取走一面镜子和一幅画。当时我和我丈夫正在睡觉，我正躺在床上！这真是太令人不快和失礼了！
另外，床单有点旧，床垫也稍微有点硬！
浴室的镜子有点变形，照出来的人影都扭曲了！
最后一天，洗手池堵住了，下不去水，水都积起来了。
电视没有Netflix和AirPlay (Apple)功能！
喜欢大堂里有一个小商店，有咖啡、零食和巧克力！房间里也有微波炉和迷你冰箱！还有咖啡机！熨斗和熨衣板，吹风机！
Being in my eighties I requested room near family. I was placed in room on first floor and family was on fourth floor. The young lady at the desk could not care less when I tried to get another room. She said “ have a nice stay” as she walked Away. The first thing I needed to do was call front desk to ask for a person to come and clean out the sink. Someone did some trimming and several hairs were left behind. There was nothing I could do about the stain on the sofa. If could have been blood of ketsup. Didn’t care to get close enough to make the determination. Water was pooled up at one end of the shower so decided to skip it. Last and not least was the roach that played cat and mouse with me crawling in and out of the space in the side wall near the floor. When I left the key at the front desk and reported the incidents the clerk said “a roach” and gave a little snicker. What a disappointment for a Hilton stay! Skip this place. There are plenty of other choices
The first night we checked into our room we realize it did not have working AC (which we figured could be because they are under construction). We waited awhile thinking maybe we just hadn’t given it enough time to cool off, but it never did. My husband went to the front desk around 1AM and an employee (Christopher) immediately checked us into a new room and apologized many times for the inconvenience. The new room had a great AC, was very clean, and had an even better balcony view than our original room had. When my husband brought it up to the manager (Rhonda) and was praising how well Christopher handled the situation, she also apologized and waived our parking fees and taxes on our room. We greatly appreciate how we were treated by the staff and we will definitely be returning!
We were on a road trip with no final stay planned. Wife suggested St. Augustine. Used the Hilton app and found this Hilton Tapestry hotel. Had never stayed in one before. What a great place. The room was spacious, clean and with the balcony, you got a view and a a great breeze. The hotel was quiet with great amenities. Beach chairs, Beach towels and even e-bikes ( we didn’t use). The breakfast was good (a la carte) and the staff, especially Rhonda, was just great. And the beach was just a two minute walk from the hotel. Would highly recommend.
We like this Hilton very much. Friendly and knowledgeable staff, clean rooms with no carpet, 50 TV channels (including HBO), nice pool area (max 5ft.) and the best: just 200 feet from St. Augustine Beach tight on A1A. Only downside: If one has not a room with balcony one cannot open the windows - means no fresh ocean breeze in the room. Also, we couldn‘t understand what the resort fee ($21) is for this time of the season.
Everything for this stay was awesome! The room exceeded expectations and every employee that I encountered was very pleasant. It is very close to the ocean (just down a side street). It is within easy walking distance to a few restaurants and a couple ice cream shops. They are still doing construction, so there is no dinning area at the moment and the fitness center was not available. The construction did not affect our stay. The walls are not thin like some places, so you won't be stuck listening to your neighbors. I liked the place so much that I went ahead and booked the location for next month.
We stayed here on our way to key west . Front desk was very kind and welcoming. Hot tub didn’t work. And kitchen wasn’t open 10/8. But room was very cozy and nice. We had an ocean view in the distance but we mainly stopped to have easy access to the ocean.. would highly recommend.
Great location with friendly staff. Recent updates are beautiful. Had everything we needed. The walk to the beach was easy, and everything else was close enough.
Such a nice hotel. Super affordable and updated. Loved the aesthetic. Check in was easy and great location. Also walking distance to the beach. We will definitely stay again.
They have a long way to go to become a Hilton. Our first room was dirty so we were changed. The second room was dark even with all lights lit. We asked for more lights but there were none. The bathroom vanity was cracked in many places and flooring tile not complete. The hot tub was out of service. The "restaurant" was a la carte pricing that was extremely high. Our disappointment led us to leaving after one night. Side note: most people don't need irons anymore but just a steamer won't take their place.