酒店回复: Dear Guest,Thank you for choosing the Radisson Blu Hotel, Marrakech Carré Eden again and for sharing your comments. We are extremely sorry that you had to deal with these issues during your stay. Indeed, we are proceeding with a renovation of all rooms and equipment in order to reach our guest's expectations. We reiterate our sincere apologies for having assigned you a room in the wrong floor and we would like to assure that all our teams are at your disposal, always in our “Yes I Can!” spirit, hoping that you would give us another chance to catch up and give you a new experience, and this time, a completely positive and memorable one.Thank you.
房间位置中心,便利。酒店服务,设施齐全完善。干净整洁安静,符合五星标准。房间设计风格现代简约大气时尚。
一家非常不错的酒店,位于盖利兹市中心。工作人员服务周到。
从撒哈拉沙漠回来躺在正常酒店的床上得有多舒服呢
也就那样吧。对于一个“五星级”度假村来说,没什么特别的。下午3点后到的,结果4点才办好入住。
服务态度很一般
超棒的酒店!工作人员和整体服务都非常出色。欧陆式早餐很丰盛,味道也很好。房间和浴室都很宽敞。
酒店位于较为市中心的位置,出行方便周围设施也齐全,但是当我入住的时候,发生了一件很诡异的事情,酒店给了我三楼的房间,当我电梯抵达三楼,发现三楼很多房间在装修,工人进进出出很杂乱的感觉,我以为可能就几个房间在改造也没在意,当我继续前进去我自己房间的途中,竟然发现还有一段在用冲击钻打地面,声音巨大灰尘弥漫,我当即掉头回到酒店前台要求更换房间并安静的环境,酒店犹豫了一下给了我一间四楼的房间,但是当我抵达四楼后进入房间,冲击钻的声音依然巨大,根本没有办法舒适休息,万般无奈之下只能联系了携程客服,最终客服和酒店沟通并给我换到了五楼的靠另一侧的房间非常安静,并给了我意料之外的补偿券,感谢携程客服给力!
写这段点评主要想吐槽一下,作为一家五星国际连锁酒店,接待客人期间,酒店在搞装修,并把客人安排在装修层的房间内,简直匪夷所思!
很好
👍 赞
不错,挺好的