酒店回复: Dear Valued Guest, Greetings from Sentido Heritance Negombo, Sri Lanka! We are thrilled to hear your wonderful feedback. Thank you for bringing your experience and constructive feedback to our notice. Every feedback is invaluable to us as we are passionate about ameliorating the guests' experience. We anticipate your next visit in the near future to indulge in our exceptional hospitality and enjoy the picturesque scenery. Thank you.
酒店回复: Dear Valued Guest Ziyoudeyu, Greetings from Sentido Heritance Negombo, Sri Lanka! We value your time and effort in sharing your feedback with us. Every feedback of our guests is invaluable to us as we are passionate about ameliorating the guest's experience in the future. We encourage you to make another visit as we wish to regain your trust by providing a better service in the future. Thank you.
酒店回复: Dear Valued Guest, Greetings from Sentido Heritance Negombo, Sri Lanka! We value your time and effort in sharing your feedback with us. We have taken a note of your concerns. Every feedback of our guests is invaluable to us as we are passionate about ameliorating the guest's experience in the future. We encourage you to make another visit as we wish to regain your trust by providing a better service in the future. Thank you.
酒店回复: Dear Valued Guest, Greetings from Sentido Heritance Negombo, Sri Lanka! We were mesmerized by your captivating feedback. Each word of yours warmed our hearts. It validates our commitment and effort in rendering to please our guests. We look forward to welcoming you back for another memorable stay. Thank you.
酒店回复: Dear Valued Guest Stellay, Greetings from Sentido Heritance Negombo, Sri Lanka! We are thrilled to hear your wonderful feedback. Thank you for bringing your experience and constructive feedback to our notice. Every feedback is invaluable to us as we are passionate about ameliorating the guests' experience. We are keen to welcome you back in the near future with plenty of time to indulge in our exceptional hospitality while enjoying the panoramic scenery. Thank you.
5.0分
豪华双床房
家庭亲子
房间干净整齐，物件齐全，装饰温馨，阳台安全进出很方便。
酒店位置极佳，房间全是海景房，酒店专属的室外活动场地宽敞，设施齐全方便。
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酒店回复: Dear Valued Guest, Greetings from Sentido Heritance Negombo, Sri Lanka! We are profoundly happy to hear your authentic and joyful feedback regarding the recent stay. It validates our commitment and effort in rendering to please our guests. We look forward to welcoming you back in the near future to delight your tastebuds with our delectable food and your eyes with the panoramic and picturesque scenery. Thank you.
酒店回复: Dear Valued Guest, Greetings from Sentido Heritance Negombo, Sri Lanka! We are thrilled to hear your dynamic feedback. Rest assured, we will convey your sincere gratitude to the relevant staff who grabbed your attention during the stay. Inspiration to revisit us reflects the commitment and effort we put forth to please our guests. We are excited to have you again in the near future. Have a safe journey! Thank you.
4.6分
豪华双床房
商务出差
在海边，距离沙滩步行距离，早上打开阳台，真的很治愈。
设施一般，房间蚊虫较多，点了蚊香就还可以
这里的服务很好，人很友善。英语都很棒。
餐厅消费性价比可以，东西不贵，建议还是吃西餐，因为当地的食物真的不是很习惯
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酒店回复: Dear Valued Guest, Greetings from Sentido Heritance Negombo, Sri Lanka! We are thrilled to hear your wonderful feedback. Thank you for bringing your experience and constructive feedback to our notice. We will definitely conduct a peer review on your input. Every feedback is invaluable to us as we are passionate about ameliorating the guests' experience. We anticipate your next visit in the near future to indulge in our exceptional hospitality and enjoy the picturesque scenery. Thank you.
酒店回复: Dear Valued Guest Duyuan, Greetings from Sentido Heritance Negombo, Sri Lanka! We value your time and effort in sharing your experience and feedback with us. We have taken a note of your all inputs. We are extremely sorry, if anything did not meet your expectations. We encourage you to make another visit as we wish to regain your trust by providing a better experience. Thank you.
服务态度很好，虽然酒店设施略旧了一点，但还可以接受，海景很不错，可以去沙滩游玩。步行25分钟可以到达圣玛丽教堂。
只能说被酒店的宣传照片忽悠了。实际和照片上的泳池、沙滩、海景相距甚远。整个酒店不大，泳池很小，沙滩也很一般（见图）；海水也令人失望，浪很大，无法下海玩。房间也不行，房间的照片应该是效果图展示，实际进房间后让人大失所望：卫生条件不行，床单感觉没洗干净，还有很多蚊子且未提供驱蚊设备，睡觉前打蚊子都花了个把小时。早餐一般，正常水平，吃饱没问题。总之，作为此行期望较高的遗产酒店之一，可以说非常失望。
定了两间豪华大床房，一间开门就是泳池，另一间开门只是草地，天南地北……房间设施较旧，地板没搞干净还有沙子，而且超级多蚊子！晚上在酒店吃自助餐，菜式比较少，味道还行……
整体一般，不值1300一晚，可能因为靠近鱼市的原因，蚊虫很多。服务态度也一般。
在这里留下了美好的回忆，超级美的环境，我还遇见了一个小帅哥，Crush 哈哈哈哈哈😂😂😂😂😂😂😂😂😂😂😂
尼甘布海边的设计低奢酒店，安排了一楼三间直通海滩草坪的房间，海风海滩都平静舒适，有害羞的松鼠和散步孵蛋的小黑鹤。
房间各种视觉和实用设计都有巧思，适合躺平泡酒店。Bluetan餐厅晚餐人均100rmb，味道不错，龙虾新鲜。
服务员态度温柔，checkin略慢四十分钟。泳池的马赛克有点脱落，容易刮伤脚
房间干净整齐，物件齐全，装饰温馨，阳台安全进出很方便。
酒店位置极佳，房间全是海景房，酒店专属的室外活动场地宽敞，设施齐全方便。
打扫房间的小哥还是很不错，房间打扫的很干净， 水也有多给，还给我折了一只天鹅🦢，但是SPA确实没有时间做，下次度假⛱️考虑做个SPA
在海边，距离沙滩步行距离，早上打开阳台，真的很治愈。
设施一般，房间蚊虫较多，点了蚊香就还可以
这里的服务很好，人很友善。英语都很棒。
餐厅消费性价比可以，东西不贵，建议还是吃西餐，因为当地的食物真的不是很习惯
首先：环境是很好的！
1、酒店早餐不值得吃！
2、办入住很慢、站那边等了他半小时！
3、要他加被子，从中午到晚上9.00才加、服务超级慢！超级！
4、酒店的沙滩开放早上7.00到晚上7.00！很不合理！因为早上7.00前没太阳、晚上7.00后刚舒服！
5、房间没有一次性拖鞋、没有吹风机、没有浴袍、所有的东西你需要的话、你得打电话去要！
总结：虽然因为我的投诉经理过来给了解释和道歉、但是整个体验感非常糟糕！整体下来感觉就是对中国人有点服务不周到！对白人殷切！非常不舒服的感受！
感谢携程平台在第一时间、帮我在外网进行投诉、以及安慰！