Some of the staff is very unprofessional. Using profanity and talking in the lobby in front of guest
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酒店回复: Dear Christina, We appreciate you choosing La Quinta Inn & Suites by Wyndham Port Arthur and leaving your comments. Please accept our apologies for the unpleasant experience you had with some of our associates and the frustration you experienced. We have spoken with the appropriate teams and taken steps to ensure this will not be repeated. Thank you for your patience in this matter, and also for your generous ratings. We hope that you will revisit the next time your travels bring you our way.Best Regards, Ross LevaGeneral Manager
2.0分
家庭亲子
We booked a king sized suite and was given a regular room with a double bed. The front desk person was very nice, but he said this happens a lot with *******.
5.0分
情侣出游
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Our stay at La Quinta was pleasant. The surrounding area is nice with Waffle House and other dining options close by. The staff was friendly and helpful and the room was VERY spacious and clean. My only complaints are that there didn’t seem to be enough parking (the lot was completely packed the whole time we were there), I could hear the man in the next room coughing in the middle of the night…as if he was right there with us, and the bed was TOO firm. I enjoy a firm mattress, but this felt like sleeping on a rock.
5.0分
其他
We had a rough start in that the first room was too close to the lobby, but once they switched us to another
5.0分
其他
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Great Place
The hotel was excellent with cleanliness and great customer service. Only disappointed in breakfast. Went to eat at 8:00 and bacon was out also the waffle maker was not working.
5.0分
其他
Exceeded my expectation
I was surprised at how nice and updated the hotel was upon entry. The rooms were nice. Bed comfy and check in was super easy.
5.0分
其他
The staff was friendly, place was clean and it was a great stay!
5.0分
其他
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I thought it was a very nice room but all the amenities weren't in working order, such as the hot tub. They said the heat pump was out on it. I was really looking forward to getting in it, but the hot tub and the pool both were cloudy. The water looked really clear and blue in the pictures online but more like blueish algae in person. Breakfast was really nice and had a great selection to choose from. All in all it was pretty good stay.
很棒的酒店，员工非常热情周到！！！
我喜欢这里的一切，毫无疑问我很快就会回来❤️
Some of the staff is very unprofessional. Using profanity and talking in the lobby in front of guest
We booked a king sized suite and was given a regular room with a double bed. The front desk person was very nice, but he said this happens a lot with *******.
Our stay at La Quinta was pleasant. The surrounding area is nice with Waffle House and other dining options close by. The staff was friendly and helpful and the room was VERY spacious and clean. My only complaints are that there didn’t seem to be enough parking (the lot was completely packed the whole time we were there), I could hear the man in the next room coughing in the middle of the night…as if he was right there with us, and the bed was TOO firm. I enjoy a firm mattress, but this felt like sleeping on a rock.
We had a rough start in that the first room was too close to the lobby, but once they switched us to another
Great Place
The hotel was excellent with cleanliness and great customer service. Only disappointed in breakfast. Went to eat at 8:00 and bacon was out also the waffle maker was not working.
Exceeded my expectation
I was surprised at how nice and updated the hotel was upon entry. The rooms were nice. Bed comfy and check in was super easy.
The staff was friendly, place was clean and it was a great stay!
I thought it was a very nice room but all the amenities weren't in working order, such as the hot tub. They said the heat pump was out on it. I was really looking forward to getting in it, but the hot tub and the pool both were cloudy. The water looked really clear and blue in the pictures online but more like blueish algae in person. Breakfast was really nice and had a great selection to choose from. All in all it was pretty good stay.