We loved our stay at this hotel. It was clean, the staff werr all great. I would recommend this hotel
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酒店回复: Thank you so much for taking the time to leave a positive review. We are very glad you enjoyed your stay, and hope to have the opportunity to host you again in the future.
2.0分
其他
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I called ahead a few days in advance to ask if the water features were working like the snake, I was told yes, but they were not turned on when we requested. We had to ask 3 times over 16 hours to have new bedding, there was a power outage the second night. Just poor quality
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3.0分
其他
Room had mold in the bathroom. There were never towels in the pool area. No tv remote in our rooms. Overall okay stay. But looking very run down.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If we can provide any assistance, please don't hesitate to contact us
2.0分
家庭亲子
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We stayed for 2 nights from a Saturday to Monday recently. Upon booking, I received a message from the hotel advising that the waterslides were open daily from 2-9pm. When we arrived on the Saturday, our 3.5 year old enjoyed the waterslide for an hour or two which was great. However, Sunday when we went in the afternoon there were no towels on the shelf, nor any staff. The front desk told me the slides are actually only open Friday and Saturday. This was incredibly disappointing to our kiddo. With that, there is no washroom nearby the pool, so any quick washroom trips are impossible unless you have a first floor atrium room. The pool area air is cool, which I can imagine only gets worse as the winter goes on - there were several cracks in the back wall/ceiling it looks like their working on but definitely let outside air in.
We had some rain/snow during our stay, which we noticed leaking water in the atrium/play area had buckets to collect the water. The pool tables do not have a complete set of balls so not possible to actually play a proper game.
Breakfast area crazy busy on Sunday morning, unable to get a table at 8:30am.
Room was nice enough and suited our needs, but definitely hotel amenities need some work. I truly wish they disclosed the waterslide timing better because that would have affected our plans during our stay. Very disappointed with that.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If we can provide any assistance, please don't hesitate to contact us
5.0分
家庭亲子
Nice staff, very accomodating. Lits of families and kids in the atrium having a blast.
We will definitely be back !
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酒店回复: Thank you so much for taking the time to leave a positive review. We are very glad you enjoyed your stay, and hope to have the opportunity to host you again in the future.
1.0分
家庭亲子
It took a while to check in. There was a stale smell in the room. Needs to be aired out somehow.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If we can provide any assistance, please don't hesitate to contact us
1.0分
其他
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Room was stale and the carpet felt damp.
We only live about 30 minutes away from the hotel, but wanted to spend time as a family at the hotel, specifically in the pool and on the waterslides. ask if the waterslides would be running
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
房间挺好，干净整洁
酒店还不错，但他们没有打扫房间，也没有补充洗漱用品。而且浴缸下水也很慢…
这家酒店很适合家庭出游，也适合带小孩的客人。房间非常干净，但电视信号不太好。空调风扇声音很大，而且很旧了。晚上孩子们会跑来跑去，这没什么不对，但如果你很累需要休息，那最好准备好耳塞。无线网络也不稳定。
We loved our stay at this hotel. It was clean, the staff werr all great. I would recommend this hotel
I called ahead a few days in advance to ask if the water features were working like the snake, I was told yes, but they were not turned on when we requested. We had to ask 3 times over 16 hours to have new bedding, there was a power outage the second night. Just poor quality
Room had mold in the bathroom. There were never towels in the pool area. No tv remote in our rooms. Overall okay stay. But looking very run down.
We stayed for 2 nights from a Saturday to Monday recently. Upon booking, I received a message from the hotel advising that the waterslides were open daily from 2-9pm. When we arrived on the Saturday, our 3.5 year old enjoyed the waterslide for an hour or two which was great. However, Sunday when we went in the afternoon there were no towels on the shelf, nor any staff. The front desk told me the slides are actually only open Friday and Saturday. This was incredibly disappointing to our kiddo. With that, there is no washroom nearby the pool, so any quick washroom trips are impossible unless you have a first floor atrium room. The pool area air is cool, which I can imagine only gets worse as the winter goes on - there were several cracks in the back wall/ceiling it looks like their working on but definitely let outside air in.
We had some rain/snow during our stay, which we noticed leaking water in the atrium/play area had buckets to collect the water. The pool tables do not have a complete set of balls so not possible to actually play a proper game.
Breakfast area crazy busy on Sunday morning, unable to get a table at 8:30am.
Room was nice enough and suited our needs, but definitely hotel amenities need some work. I truly wish they disclosed the waterslide timing better because that would have affected our plans during our stay. Very disappointed with that.
Nice staff, very accomodating. Lits of families and kids in the atrium having a blast.
We will definitely be back !
It took a while to check in. There was a stale smell in the room. Needs to be aired out somehow.
Room was stale and the carpet felt damp.
We only live about 30 minutes away from the hotel, but wanted to spend time as a family at the hotel, specifically in the pool and on the waterslides. ask if the waterslides would be running