酒店回复: Hello Yeni,Agradecemos sus amables palabras sobre nuestro atento personal, las habitaciones bien equipadas y el ambiente tranquilo que ofrecemos. Esperamos tener el placer de darle la bienvenida de nuevo en el futuro para seguir superando sus expectativas durante su estancia.
4.0分
商务出差
原文
翻译提供方：Google
同意
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酒店回复: Hello howard,We appreciate you taking the time to share your feedback with us. We are pleased to hear that you found our hotel to be convenient. Should you have any further comments or concerns, please do not hesitate to contact us directly. Thank you for staying with us.
4.0分
家庭亲子
原文
翻译提供方：Google
非常好
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酒店回复: Hello Hilda,¡Nos alegra saber que tuviste una buena experiencia en nuestro hotel! Esperamos poder recibirte de nuevo en el futuro para brindarte otra estadía agradable. ¡Gracias por compartir tus comentarios con nosotros!
1.0分
商务出差
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Staying here was an unpleasant experience.
Had two rooms reserved for work related, extended for one more day due to work extension. Called the front desk and confirmed the extension, but coming back to the hotel with the crew after a long day at work, all of my personal belongings including food in the refrigerator were removed from both rooms. No communication was made from hotel front desk or management. Hotel night shift crew could NOT locate our belongings till late at night. It was noticeably the lack of communication not only to the costumers, but also between the business and staff itself.
We packed and left the hotel the same day to not return.
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酒店回复: Hello Leonardo,Thank you for sharing your experience with us. It's concerning to hear about the miscommunication regarding your belongings and the inconvenience it caused you during your stay. We understand how important clear communication is, especially when traveling for work, and we appreciate you bringing this matter to our attention. Your feedback is valuable in helping us improve our services and ensure a better experience for future guests. We wish you all the best in your future travels.
1.0分
家庭亲子
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Room had bad odor. One smelled like feet.. however, the 2 rooms I booked had little roaches everywhere. Needs to be fumigated. I would not stay here again regardless of the 8.6 star review on *******.
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酒店回复: Hello Gabriel,Thank you for sharing your feedback regarding your recent stay. We take your comments seriously and appreciate your insights, as they help us improve. While we strive to provide a comfortable environment for our guests, we regret to hear that your experience fell short of expectations. Your concerns will be shared with the management team for their review and consideration. We wish you all the best in your future travels.
1.0分
其他
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I asked the front lady if i could stay in the swimming pool till 10pm and she said no but she let other people stay till 10pm and she did not like Hispanic people at all she was just staring at me when i was eating breakfast with my kids and she made me feel bad because she would not stop staying at me and my kids i just did not like at all how she treated us i would never stay there again because if they don't know how to respect i would not work in the front desk i am really mad at the manager because he did not want to talk to me because he did not have to speak to me because for him nothing happened but me and my family did not like the way the lady treated us at all bad experiences in this bad hotel .....
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酒店回复: Hello Carolina, Thank you for sharing your feedback regarding your experience. We take all guest comments seriously and appreciate you bringing this to our attention. It’s important to us that every guest feels respected and valued during their stay. Your insights will be shared with our management team for reflection and improvement. We hope you find more welcoming accommodations in the future that better meet your expectations.
3.0分
其他
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Disappointed
The price was decent. The card machine was having issues, i was charged twice. The toilet seat broke, i called & no one ever came to fix it. The water isnt hot enough. They did offer a free breakfast which was cool. But i wont stay again.
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酒店回复: Hello Tonja, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Rest assured that we will address these issues with the teams involved. Our aim is to continuously improve our services for all guests. Thank you for highlighting the positive aspect of the complimentary breakfast. We hope you would reconsider staying with us in the future.
4.0分
其他
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Nice, room for improvement.
The place was quite nice. However, because they are kitchenettes, there can be odd food odors, that are strong. The breakfast include a limited options, minimal continental. But the omelets are pretty good.
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酒店回复: Hello Darrel, We appreciate you sharing your experience with us. Our kitchenettes are designed to provide convenience, although we understand your concern about food odors. We're glad you enjoyed the omelets during breakfast. Your feedback helps us improve our services for future guests.
3.0分
商务出差
It was an okay stay, only thing I didn't like, I had to pay a deposit that I wasn't aware of. After I had already paid.
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酒店回复: Hello Telesa, We apologize for any inconvenience regarding the deposit policy. We recommend guests review our terms and conditions before booking. Your feedback helps us improve our communication processes in the future.
2.0分
其他
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The door wouldn’t shut properly on arrival. It had to be slammed shut. The refrigerator had rust all over the front. The room had a musty smell when the ac kicked on. The bed was nicely made but the frame was off. The he sofa had stains on it. The restroom was okay the shower wall had a crack in the marble.
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酒店回复: Dear Guest, We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We will address these issues with our maintenance and housekeeping teams to ensure our rooms are up to our standards. Our guests' comfort is our top priority, and we strive to provide a pleasant environment for all visitors.
工作人员非常细心和有礼貌。房间设施齐全。非常安静。
同意
非常好
Staying here was an unpleasant experience.
Had two rooms reserved for work related, extended for one more day due to work extension. Called the front desk and confirmed the extension, but coming back to the hotel with the crew after a long day at work, all of my personal belongings including food in the refrigerator were removed from both rooms. No communication was made from hotel front desk or management. Hotel night shift crew could NOT locate our belongings till late at night. It was noticeably the lack of communication not only to the costumers, but also between the business and staff itself.
We packed and left the hotel the same day to not return.
Room had bad odor. One smelled like feet.. however, the 2 rooms I booked had little roaches everywhere. Needs to be fumigated. I would not stay here again regardless of the 8.6 star review on *******.
I asked the front lady if i could stay in the swimming pool till 10pm and she said no but she let other people stay till 10pm and she did not like Hispanic people at all she was just staring at me when i was eating breakfast with my kids and she made me feel bad because she would not stop staying at me and my kids i just did not like at all how she treated us i would never stay there again because if they don't know how to respect i would not work in the front desk i am really mad at the manager because he did not want to talk to me because he did not have to speak to me because for him nothing happened but me and my family did not like the way the lady treated us at all bad experiences in this bad hotel .....
Disappointed
The price was decent. The card machine was having issues, i was charged twice. The toilet seat broke, i called & no one ever came to fix it. The water isnt hot enough. They did offer a free breakfast which was cool. But i wont stay again.
Nice, room for improvement.
The place was quite nice. However, because they are kitchenettes, there can be odd food odors, that are strong. The breakfast include a limited options, minimal continental. But the omelets are pretty good.
It was an okay stay, only thing I didn't like, I had to pay a deposit that I wasn't aware of. After I had already paid.
The door wouldn’t shut properly on arrival. It had to be slammed shut. The refrigerator had rust all over the front. The room had a musty smell when the ac kicked on. The bed was nicely made but the frame was off. The he sofa had stains on it. The restroom was okay the shower wall had a crack in the marble.