I love that the renovation was finally completed. Last Tim I was there it was almost done & I think they did a wonderful job. Especially the rooms. Very nicely done & the lobby too!
5.0分
其他
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Everything was in great condition, clean and spacious, staff very well trained and attentive. A caveat: no elevator, so 2nd floor a challenge for mobility issues. Would stay again.
3.0分
其他
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The bedroom was good, but bathroom was musty, moldy caulk, mold on the shower curtains, the vent fan did not work it was extremely loud and broken, no toilet paper, there’s just a sliding door to the bathroom that leaves a open crack so no privacy. The district manager at the front desk was not friendly but the cleaning ladies were nice and smiled at us. The Keurig was filled with dust/grime. I’ve been to other BW and they are much cleaner & the staff is friendly. I was not satisfied with our stay here. Even after touching the shower curtain we stank from the gross smell of the curtain. I notified the workers but they just said they’ll pass it on. We didn’t get a different room and/or nothing was fixed/changed. I know this BW is new to town but we won’t be back there. Thanks.
1.0分
家庭亲子
When we went to check in, they said they did not have a reservation. Yet they were able to transfer our reservation to a different hotel.
3.0分
商务出差
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The room was good and clean, and the staff friendly and accommodating. I had stayed here before and liked it, particularly the breakfast: fruit, yoghurt, skim milk, cereal, eggs. A pretty good breakfast. This time, however, there was no fruit, and no yoghurt. I stayed four nights. On the third morning there was also no milk, although there was cereal. Only on my fourth morning was there fruit and yoghurt. Why it should take three nights for the hotel to be content with offering their guests a substandard breakfast (they were waiting for a shipment, they told me) is beyond me, especially with a supermarket a quarter mile away. In fact, that's where I went to buy what the hotel should have offered. I suggest that management be more attentive to their guests.
3.0分
情侣出游
The room cleanliness could be improved. We found a large stain on our comforter and the water pressure in the shower was like a trickle
5.0分
其他
Staff was enthusiastic and made us feel welcome! The room was spectacular and immaculate!! Loved staying here.
1.0分
其他
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We were in an accessible room but the toilet was a low one. One could not get hot water in the shower. The temperature dial on the heater was missing and they could not provide a new one. Thus we had to manually turn the heat off & on. I was told they could not adjust my room fee as I booked through a 3rd party. The rom fee was approx $250/night
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酒店回复: Dear Pat, I sincerely apologize for the issues you encountered during your stay, including the low toilet in your accessible room and the lack of hot water in the shower. I understand how frustrating it must have been to deal with a missing temperature dial on the heater as well. Your feedback is invaluable, and we will work to address these concerns promptly. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.
2.0分
其他
The room had no water pressure. Took over 45 minutes to shower properly. Almost no hot water to speak of.
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding the water pressure and hot water availability during your stay. This is not the standard we strive for, and we appreciate your feedback as it helps us identify areas for improvement. Please know that we are actively looking into this issue to ensure a more comfortable experience for our guests in the future.
很有特色的旅馆，正在装修。
该酒店目前正在装修。我们已经收到警告，所以这不是什么真正的问题。然而，房间非常宽敞，刚刚装修过，可以更干净一些。
舒适的床上用品。
走廊的隔音效果不够，幸运的是其他顾客都很尊重你，因为你确实能听到很多声音。
工作期间的替代早餐，欧洲人很难接受。
I love that the renovation was finally completed. Last Tim I was there it was almost done & I think they did a wonderful job. Especially the rooms. Very nicely done & the lobby too!
Everything was in great condition, clean and spacious, staff very well trained and attentive. A caveat: no elevator, so 2nd floor a challenge for mobility issues. Would stay again.
The bedroom was good, but bathroom was musty, moldy caulk, mold on the shower curtains, the vent fan did not work it was extremely loud and broken, no toilet paper, there’s just a sliding door to the bathroom that leaves a open crack so no privacy. The district manager at the front desk was not friendly but the cleaning ladies were nice and smiled at us. The Keurig was filled with dust/grime. I’ve been to other BW and they are much cleaner & the staff is friendly. I was not satisfied with our stay here. Even after touching the shower curtain we stank from the gross smell of the curtain. I notified the workers but they just said they’ll pass it on. We didn’t get a different room and/or nothing was fixed/changed. I know this BW is new to town but we won’t be back there. Thanks.
When we went to check in, they said they did not have a reservation. Yet they were able to transfer our reservation to a different hotel.
The room was good and clean, and the staff friendly and accommodating. I had stayed here before and liked it, particularly the breakfast: fruit, yoghurt, skim milk, cereal, eggs. A pretty good breakfast. This time, however, there was no fruit, and no yoghurt. I stayed four nights. On the third morning there was also no milk, although there was cereal. Only on my fourth morning was there fruit and yoghurt. Why it should take three nights for the hotel to be content with offering their guests a substandard breakfast (they were waiting for a shipment, they told me) is beyond me, especially with a supermarket a quarter mile away. In fact, that's where I went to buy what the hotel should have offered. I suggest that management be more attentive to their guests.
The room cleanliness could be improved. We found a large stain on our comforter and the water pressure in the shower was like a trickle
Staff was enthusiastic and made us feel welcome! The room was spectacular and immaculate!! Loved staying here.
We were in an accessible room but the toilet was a low one. One could not get hot water in the shower. The temperature dial on the heater was missing and they could not provide a new one. Thus we had to manually turn the heat off & on. I was told they could not adjust my room fee as I booked through a 3rd party. The rom fee was approx $250/night
The room had no water pressure. Took over 45 minutes to shower properly. Almost no hot water to speak of.